Anglian Home Improvements Reviews | Glassdoor

Anglian Home Improvements Reviews

Updated May 18, 2017
32 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Anglian Home Improvements CEO Martin Kellett
Martin Kellett
4 Ratings

32 Employee Reviews

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  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with a good work life balance.
    Very good team with excellent support
    Management is good

    Cons

    Some of the depots are a little run down but overall they give a good service to their customers

    Advice to Management

    Training is important, to keep the employees you have you need to offer better training elements


  2. "Abdul Daim"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Home Improvements part-time (Less than a year)

    Pros

    Best foot canvas jobs ever. Bonuses and Comissions.

    Cons

    Take some time for the beginner to adjust in this work.

    Advice to Management

    Improve order and management


  3. "Anglian ...Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketing Manager in Guildford, England (UK)
    Former Employee - Telemarketing Manager in Guildford, England (UK)

    I worked at Anglian Home Improvements full-time (More than 5 years)

    Pros

    Can be great money - flexible hours

    Cons

    B2C cold calling not for everyone


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  5. "Avoid Anglian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Norwich, England (UK)
    Former Employee - Customer Service in Norwich, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Anglian Home Improvements part-time (More than a year)

    Pros

    I met some fantastic people whom I have made good friends with.
    Very good hourly rate of pay.
    Good work/life balance
    Being made redundant from my role in Customer Service did me a HUGE favour. Thank you Anglian 😊👍

    Cons

    One or two of the managers are grumpy.
    If your face fits and even if you're a wally brain, you'll go far at Anglian. Managers have minions or "yes" persons making their drinks and waiting on them hand and foot. Idiots. Grow a spine and gain some self-respect.

    Poor customers. Customer Service in Norwich no longer exists. Customers who phone in are directed to their local installation depot for after sales service issues.
    Some administrators there are grumpy, sarcastic and downright rude. Some are really lovely and deserve better treatment than they get. But that's Anglian.
    The customer will be lucky just to get their phone call answered let alone deal with a grumpy person.
    Good luck to the customers as I feel so sorry for them. Anyone with sense won't choose Anglian.
    I would have given only one star but the hours fitted in perfectly with my home life and I have made some good friends so that deserves a star ⭐️

    Advice to Management

    You don't care about customers after they've paid a LOT of money for Anglian products etc. Put more money time and staff into after sales customer service.
    More service engineers are needed. In some regions only one or two cover the whole of an area. Means longer wait for service visit for customers. Field managers and service engineers work hard and long hours and there needs to be more staff tto deal with after sales issues in a reasonable timeframe. This area needs investment. Think customer and put them first as without them there will be no company and therefore no jobs.


  6. "Do not recommend. Wish I could give 0 stars."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    I came across a few lovely genuine people. Other than that, this is an appealing place to be, do not get trapped here.

    Cons

    Bully managers, next to no pay, most people are unhappy to be there. Promised progression and was made redundant after working really hard. Workload was always too much. Few managers hide behind administraters (16k). One manager recieved multiple complaints against him from different people but he is still there?!

    Advice to Management

    Increase pay then maybe people won't mind you being up their backside all day everyday


  7. "Regional Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Norwich, England (UK)
    Former Employee - Regional Sales Manager in Norwich, England (UK)
    Recommends
    Positive Outlook

    I worked at Anglian Home Improvements (More than a year)

    Pros

    Great CEO with good vision and plans for the future. Good wage structure

    Cons

    Work life balance is poor


  8. "Bringng back 'Team'"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwich, England (UK)
    Current Employee - Anonymous Employee in Norwich, England (UK)
    Recommends
    Positive Outlook

    I have been working at Anglian Home Improvements full-time (Less than a year)

    Pros

    Good solid workforce. Lots of improvements in progress. Development and progresson for the right calibre and attitude. Unique product to be proud of.

    Cons

    Morale and motivation lost on shop floor but signs are there for improvement. Canteen conditions not good but plans for better in pipeline.

    Advice to Management

    Improve facilities for eating, drinking and hygiene. Put people towards top of list of improvements alongside productivity projects not after.


  9. Helpful (1)

    "Room for LOTS of improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Door Canvasser Team Leader
    Former Employee - Door Canvasser Team Leader
    Doesn't Recommend
    Neutral Outlook

    I worked at Anglian Home Improvements full-time (More than a year)

    Pros

    - Weekly pay
    - Unlimited earning potential
    - Good future prospects for progression
    - No experience necessary
    - Great first job to learn about sales/marketing

    Cons

    - Totally commission based
    - Wages were frequently wrong for myself and my canvassers
    - Bad customer service
    - Barely any support or training for team leaders
    - Poor payment structure
    - Poor incentives for canvassers
    - Expected to do a LOT of work within the office, which obviously you don't get paid for
    - Screwed out of a lot of money due to sales being registered under the wrong team

    Advice to Management

    - Revamp the payment structure
    - Put recruitment officers in place
    - Give more support and training
    - Improve customer service


  10. "Sawman"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Line Operative in Norwich, England (UK)
    Current Employee - Production Line Operative in Norwich, England (UK)
    Recommends
    Positive Outlook

    Pros

    We make the best window out there and its given me a great standard of living and possible promotion opportunities

    Cons

    The shop floor staff aren't appreciated as much as they should be and should be more involved in improvements that are being made

    Advice to Management

    Involve everyone with all the pro's and cons of the business and get everyone onside and working together. Together we are one and together we work better


  11. "Improving all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administration Coordinator in Bodmin, England (UK)
    Current Employee - Administration Coordinator in Bodmin, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Anglian Home Improvements full-time (More than a year)

    Pros

    Nice gang of people who care

    Cons

    Customer service at grass roots level needs support to improve

    Advice to Management

    Think about people not sales


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