Anpac Reviews | Glassdoor

Anpac Reviews

Updated April 17, 2017
64 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Gregory V. Ostergren
34 Ratings

64 Employee Reviews

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Pros
  • They offered a good work/life balance (in 5 reviews)

  • My co-workers were great people and highly competent (in 5 reviews)

Cons
  • Poor management, low pay, outsource to India (in 4 reviews)

  • Upper management tried to appear to have an open door policy but were very disconnected and unapproachable (in 4 reviews)

More Pros and Cons

  1. "Good Company Poor Compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Springfield, MO
    Current Employee - Customer Service Representative in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anpac full-time (More than 8 years)

    Pros

    Most departments are flexible with scheduling

    Cons

    Poor compensation for the amount of workload.


  2. "Work/Life Balance and Rewarding Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anpac full-time (More than 3 years)

    Pros

    Work/Life balance
    Upper leadership support
    Continuing education and professional growth opportunity
    Great people/co-workers

    Cons

    Salary (compared to similar companies/industry markets)
    Some communication barriers

    Advice to Management

    Maintain an open-door policy and utilize the information given by staff
    Continue searching for ways to improve and enhance the culture and communication of the company and locations


  3. "Management are inattentive to workforce at times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Career Development Trainee - CSC in Springfield, MO
    Former Employee - Career Development Trainee - CSC in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Anpac part-time (Less than a year)

    Pros

    Scheduling worked around my class schedule. Scheduling was consistent. Coworkers were friendly. A weekly meeting is held between employees and their manager(s) to discuss work related content.This allowed managers to learn of issues or troubles.

    Cons

    Schedules are made a month at a time meaning you have to know when you want time away from work four weeks in advance. Management often failed to take initiative on issues that directly affected employees. Procedures and policies for phone calls constantly change resulting in miscommunication across multiple departments.

    Advice to Management

    Listen to your employees! Many times I found myself asking why changes were being made within the department and I would almost always receive a vague, blanket answer which left me feeling purposeless. I could go on and on about other issues within the company. It seems many of these issues stem from the company's bureaucracy. With layers and layers of management, it becomes extremely difficult to effectively communicate to top, middle, and bottom areas of the company.


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  5. "Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Harrisonburg, VA
    Current Employee - Office Manager in Harrisonburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anpac part-time (Less than a year)

    Pros

    They provide very intensive training.

    Cons

    They are a smaller company therefore they are picky on what policies they will and will not write.


  6. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Anpac part-time (More than a year)

    Pros

    This is one of the best work environments I have ever been apart mainly because of the people that you work with. They are all high caliber people, from co-workers to management, who care about you individually. It isn't often that you have a part time job, and regret leaving because of the people.

    Cons

    The work isn't as rewarding as a customer service rep. You deal with clients asking questions regarding their policies, and generally they aren't happy to speak with you. This is not the company's fault, just the nature of the business.

    Advice to Management

    Keep doing what you are doing and reinvest in the people you have on staff. You attract great people and hire from within.


  7. Helpful (5)

    "Management Issues!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Neutral Outlook

    I worked at Anpac (More than 10 years)

    Pros

    I could not, in good conscience, recommend this company to anyone, whether as an employee or a customer.

    Cons

    There is a total lack of communication between executives, employees, field staff. There are three major companies they've tried to merge into one and the infighting and power wars do nothing to help the employees. They say they are a family company in every way, especially "promoting from within" which in reality is as pure a bold lie as could be told. If an employee is promoted they are only given half of the raise they deserve until they've been in the position for six months; whereas a new hire would be given full compensation at the start date. Just one of many examples that they do not value the skills and knowledge of current personnel.

    Advice to Management

    Just tell the employees the truth, they can either choose to accept changes being made or begin a job search. Provide your employees with the necessary tools to complete their responsibilities. Stop measuring quantity over quality as all you're doing is encouraging employees to manipulate numbers to meet your goals.


  8. "Good Place to Work"

    Star Star Star Star Star
    Former Employee - MIST Claims Unit, Administrative Assistant in Republic, MO
    Former Employee - MIST Claims Unit, Administrative Assistant in Republic, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Anpac (More than a year)

    Pros

    on site café, promotion from within

    Cons

    cubicle environment, would love to have on site daycare


  9. "Actuarial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in Springfield, MO
    Current Employee - Actuarial Analyst in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anpac full-time (More than a year)

    Pros

    I do interesting work and I feel like my efforts are appreciated. The exam support is comparable to other companies. I haven't had any problem taking all of my allotted study time. I enjoy the job alot.

    Cons

    Pay is low. My salary is slightly below the lowest 10% cutoff on the DW Simpson salary survey. This is partially made up for by a low cost of living compared to many metro areas, so rent is lower as well. I don't have a frame of reference for comparing benefits, but the 401k match is only 4%. Springfield isn't my favorite place, YMMV on that.

    Advice to Management

    Management seems focused on ethics rather than just profits, which is nice. Overall I feel like management is doing a good job.


  10. Helpful (3)

    "Come into the present"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Physical Damage Assesor in Springfield, MO
    Former Employee - Physical Damage Assesor in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Anpac full-time (More than 5 years)

    Pros

    Kind people to work with who always seem to have your back. Easy to laugh with coworkers to break the stress

    Cons

    Management is a pill to work with, micromanage to the extremes. Low pay, extreme work loads. Managers run self esteem into the dirt, constant fear of losing job. Age discrimination, people can be fired for taking medical leave when really ill.

    Advice to Management

    Have open and fair conversations with employees. Don't allow the management to run employees in the ground and ruin self esteem. Change the environment of the company.


  11. Helpful (3)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Anpac full-time (More than 10 years)

    Pros

    Allows for community involvement, attempts to maintain moral through "feel-good" internal programs

    Cons

    Poor management with no internal process for dealing with problems. Lacks professionalism at many levels, low pay for industry standards, promotes profit over quality services and attention to detail, often resulting in high-pressure and questionable practices to increase margin of profit. A great place to gain initial experience, but do not stay for long.

    Advice to Management

    Need a clear line of communication and processes to resolve conflict or address employee concerns. Don't forget that you are a SERVICE organization and professional ethics are still valued.



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