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Anserve Reviews

Updated Dec 25, 2021

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Found 13 of over 13 reviews

3.1
52%
Recommend to a Friend
85%
Approve of CEO
Anserve President Rob Ward (no image)
Rob Ward
8 Ratings
  1. 5.0
    Current Employee, more than 1 year

    Anserve Review

    Sep 30, 2020 - Call Center Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Anserve Inc is a great place to work out. Coworkers and management are great.

    Cons

    Nothing about Anserve is bad

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  2. 4.0
    Current Employee, more than 5 years

    Flexibility

    Dec 9, 2021 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility of hours, diverse positions available

    Cons

    When people don't participate in teamwork things get harder for everyone else

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  3. 1.0
    Former Employee, more than 1 year

    Horrible company

    Dec 25, 2021 - Phone Operator in Butler, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule is the only pro for this company

    Cons

    Get new management the managers on this job are horrible lying manipulative group of girls

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  4. 3.0
    Former Employee, more than 1 year

    High Pressure, High Stress

    Oct 27, 2020 - Telephone Operator in Butler, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - They are always hiring, and have been for at least the last twenty years. - Schedule is fairly static. Usually work 4 set weekdays and every other weekend both days with every other weekend off.

    Cons

    This job is technically easy, but practically it is very high stress more often than not. You answer phones for people who have forwarded them to you. Mostly doctors offices after hours. When things go smoothly, something happens like it's 9PM and a patient calls with what they think might be an emergency, to talk to their doctor. The operator would page the doctor on-call and they would call back the patient. What ends up happening is things like, the doctor doesn't call back, and the patient ends up calling you all night irate. Or the doctor DOES call in for the message, and says something like, "oh that person is crazy, that doesn't sound like much of an emergancy, thanks for the message." Then the patient calls back in an hour and you look up their record and see that, and of course cannot relay it to the patient. Or tens of people calling at 9-10AM for an office with hours that start at 8AM and you answer the phone with no professional way to explain why the office staff is in but just doesn't feel like answering their own phones yet. Basically, every person you talk to for an entire shift doesn't want to be talking to you, and it's exhausting and unhealthy.

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  5. 3.0
    Former Employee, less than 1 year

    Decent work from home job, but too fast-paced with low pay

    Oct 2, 2020 - Remote in Butler, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fixed schedule, work from home option

    Cons

    Low pay, only one 30-minute "break" daily, required to work alternating weekends, basically no holidays off, micromanaging

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  6. 4.0
    Former Employee, more than 1 year

    Overall good place to work

    Mar 20, 2019 - Operator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, friendly work environment, learned a lot about the medical field

    Cons

    Working weekends is required

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  7. 5.0
    Current Employee, more than 3 years

    Amazing place to work!

    Oct 18, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, room for growth, amazing co-workers, bonuses, fun atmosphere

    Cons

    Difficult customers, difficult with difficult calls (hospice)

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  8. 4.0
    Current Employee

    I have gained alot of knowledge on medical terminology, operations of an office, & how to execute technical support.

    Oct 12, 2018 - Senior Customer Service Representative in Butler, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The owners are family oriented & able to accommodate shift changes when done in advance. They pay for your education & offer many different ways to advance within the company. The owners are very friendly & active in the community.

    Cons

    Their point system sets some up for failure. If you are 1min late signing on you are subject to 2pts. If you are chummy with the Senior manager or a shift supervisor they could let you slide. The other side is, if anyone gets temperamental with you, they will write you up for every little thing.

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  9. 5.0
    Current Employee, more than 5 years

    I love it here!

    Sep 19, 2018 - Operator in Butler, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pays better than other answering services Offers tuition reimbursement Pays for more than half of health insurance Flexible hours!!!!!!! Close to home, but they offer remote abilities

    Cons

    The nasty callers we have to deal with (but every call center faces the same issue)

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  10. 2.0
    Former Employee, more than 1 year

    Not an ideal job...

    Sep 26, 2018 - Telephone Operator in Butler, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fast paced, work from home capabilities, open 24/7, convenient shifts available and competitive pay. Employee appreciation.

    Cons

    Many of the accounts seem to be from pure greed. These accounts have the nastiest employees and the most ignorant customers. Dealing with these people is a nightmare. Horrible shift managers who have no idea how to manage. Most are contradicting and unhelpful. The employees and managers alike roll into work practically in pajamas which is clearly transferred onto calls. This is a job in which you become burnt out and bitter quickly.

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Viewing 1 - 10 of 13 Reviews

Anserve Reviews FAQs

52% of Anserve employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Anserve 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Anserve to be coworkers, compensation, benefits and the cons to be culture, management.

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