Anthem Blue Cross and Blue Shield Reviews | Glassdoor

Anthem Blue Cross and Blue Shield Reviews

Updated October 16, 2017
359 reviews

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3.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Anthem Blue Cross and Blue Shield President/CEO Joseph R. Swedish
Joseph R. Swedish
78 Ratings

359 Employee Reviews

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Pros
Cons
  • Sometimes work/life balance can be swayed due to strict deadlines (in 16 reviews)

  • Upper management constantly re-organizing and shifting priorities (in 9 reviews)

More Pros and Cons

  1. "Direct Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Pewaukee, WI
    Current Employee - Direct Sales Representative in Pewaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

    Pros

    Salary. Relaxed atmosphere. Friendly employees

    Cons

    You work long Hours during Oct thru January


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Anthem Blue Cross and Blue Shield full-time

    Pros

    About 5 bright individuals. Manager, claims analyst. A few colleagues.

    Cons

    Call Center. Short staffed. Micro-managed on every imaginable aspect of time taken to do your job; and unrealistic expectations. Not pretty.

    Advice to Management

    It'll never happen...

  3. "very good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Anthem Blue Cross and Blue Shield full-time

    Pros

    Love my benefits and pto

    Cons

    nothing to complain about thanks


  4. "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Roanoke, VA
    Current Employee - Underwriter in Roanoke, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

    Pros

    Benefits and Time Off after 5 yrs

    Cons

    Company has really gone down hill - Poorly planned changes being made hastily

    Advice to Management

    Lack of communication needs improvement


  5. Helpful (1)

    "This is a call center job. You answer customer questions concerning their policies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Colorado Springs, CO
    Current Employee - Customer Service Advocate in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than a year)

    Pros

    This is a call center job. You answer customer questions concerning their medical policies. Most people were nice but some were outright mean. This job is not for everyone.

    Cons

    Every aspect of your day is monitored on a set amount of time and by numerous people. Calls are reviewed by many different sources. Shift, bonuses, ect.. based on performance. The training is really book work, no real hands until you get on the floor and then your kind thrown in and really lost. Break and lunches (30 min) often are different every day depending on coverage needed. If you get stuck on a call when it time to go, too bad, you stay until they are helped, which can take minutes to hours.

    Advice to Management

    management tended to favor certain individuals rather than being consistent.


  6. Helpful (1)

    "Midland GA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Midland, GA
    Current Employee - CSR-1 in Midland, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Anthem Blue Cross and Blue Shield full-time

    Pros

    Nice building, excellent benefits, has a gym in the building. And you have paid vacations.

    Cons

    You work with a bunch of dtug addicts because Anthem does not drug test their employees. Most of my coworkers have drug related charges on their background and one coworker was taken to court by one of their prior employees for stealing but was STILL hired. This can be a nice thing if you have a bad background. Tneir background check is a joke. And they layoff all the time.

    Advice to Management

    Use a company that really performs a background check and a drug test.


  7. "Client Services Associate"

    StarStarStarStarStar
    Former Employee - Client Service Associate in New York, NY
    Former Employee - Client Service Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

    Pros

    Good benefits, medical and 401K

    Cons

    Stressful, Lack of management .

    Advice to Management

    Diversity, culture and disciples .

  8. Helpful (1)

    "Operations Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time

    Pros

    Wonderful place to work, great coworkers, managers, and benefits. Nice opportunity for advancement and training

    Cons

    I really can't think of one.


  9. "Precert RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Precert in Hanover, MD
    Current Employee - RN Precert in Hanover, MD

    I have been working at Anthem Blue Cross and Blue Shield full-time (Less than a year)

    Pros

    Large company good benefits good opportunities within

    Cons

    N/A, would prefer not to comment


  10. Helpful (1)

    "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Utilization Management
    Current Employee - Utilization Management
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than a year)

    Pros

    Work remotely, Autonomy, PTO, Work at home, reimbursement for W@H expenses

    Cons

    Internal I.T. support, starting new role unable to get all access needed to train and perform in new function.

    Advice to Management

    Don't cancel or reschedule 1:1's.


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