Anthem Blue Cross and Blue Shield Reviews | Glassdoor

Anthem Blue Cross and Blue Shield Reviews

Updated December 28, 2018
434 reviews

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3.6
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Gail K. Boudreaux
5 Ratings

Employee Reviews

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Pros
Cons
  • "Negative feedback management style, work/life balance, focus on what employees do wrong" (in 17 reviews)

  • "Upper management is out of touch" (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Anthem Blue Cross and Blue Shield full-time

    Pros

    Flexible PTO, paid holidays, company activities

    Cons

    Managers can act like children


  2. "Technical Program Manager, Enterprise Program Mgt Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Anthem Blue Cross and Blue Shield full-time

    Pros

    Good benefits, good pay, work at home opportunity.

    Cons

    Politics at a large company.

    Advice to Management

    Be aware of the numbers. Politics can hide things, actual budgets do not.

  3. Helpful (2)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Negative Outlook

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than 3 years)

    Pros

    Updated training materials and frequent team meetings

    Cons

    Upper management is out of touch

    Advice to Management

    Bring back the telecommute option. It is one of the reasons for employee retention.


  4. Helpful (2)

    "Regional director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time (Less than a year)

    Pros

    Strong benefits package and growth opportunities

    Cons

    Lack of full understanding of other competitor products


  5. Helpful (4)

    "Exhausted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Management
    Former Employee - Case Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Anthem Blue Cross and Blue Shield (More than 10 years)

    Pros

    immediate managers are overall really nice people

    Cons

    worked there since 2004 and left 2018 - took on way too much work for the amount of staff, working through lunches, staying late for a year with no relief, just a constant it will get better.

    Advice to Management

    Immediate magement - you do a good job, higher management, no advice because lettting us struggle like that for as long as you did, simply dont care


  6. "Financial Operations Specialist III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Operations Specialist in Albany, NY
    Current Employee - Financial Operations Specialist in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem Blue Cross and Blue Shield (More than 8 years)

    Pros

    Work at home. Flexible scheduling. Competitive benefits package. 4% 401k match.

    Cons

    Glass Ceiling. Below average compensation.


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Anthem Blue Cross and Blue Shield full-time (More than 5 years)

    Pros

    They provide Great bonuses and insurance.

    Cons

    The management is poor and leave little room for promotions.

  8. Helpful (2)

    "Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time

    Pros

    Health benefits, vacation time, coworkers are supportive, helpful, and friendly. IT support is very good.

    Cons

    They work you to death! Very stressful and unrealistic expectations. No one in my department ever takes a lunch break. They all eat breakfast and lunch at their desks. Managers are unreasonable with their demands. Members/customers aren’t important but meeting the ‘quota’ is. It ends up being all about the numbers. Many coworkers work beyond contact hours and are not compensated in any way. The saying is “Effort does not equal Productivity” so regardless of how hard you work it is never enough!! Terrible upper management. They just don’t care about the employee.

    Advice to Management

    Listen to your staff and the great ideas that they have to improve work conditions. Stop with the unrealistic work load and put yourself in the place of the employee. Everyone is super stressed and the anxiety level is off the charts!! Moral is also very, very low.


  9. "Grievances and Appeals Analyst/Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Anthem Blue Cross and Blue Shield full-time

    Pros

    Great company culture, work-from-home opportunities, many opportunities to move within the company, great health insurance benefits.

    Cons

    The amount of time it took to grow both financially and Status wise was unacceptable to me.


  10. Helpful (2)

    "It could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cincinnati, OH
    Current Employee - Analyst in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than a year)

    Pros

    The work is very specialized and very basic. If you have a brain you'll be able to do a full day's work in 4 hours and goof off the rest of the time. It's a typical Office Space-style environment, and management rewards Lumbergh types by making them team leads. They know the systems well, but they're otherwise very dumb and self-serious, so they're fun to mock. If you massage their egos every once in a while, they'll leave you alone. There's no real upward mobility and the pay is below the going market rate, but if you need to kill time while you're looking for a real job, you could do worse.

    Cons

    You're micromanaged like crazy, and the rules are punitive. Even mid-level employees are penalized for showing up 2 minutes late for a shift. The strategies that are cooked up by upper-level management are incoherent and higher-ups refuse to change course if a scheme isn't working. Continuous reorgs and frequent mandatory overtime. There's very little room for advancement, but again, this isn't the type of place that you'd want to stay long-term anyway.

    Advice to Management

    Bring in outside, third-party consultants to craft new strategies and modernize the culture. Most of the directors have been at Anthem forever and are out of ideas. When things go wrong, they simply move resources around and wait for lower-level management to improvise a ground-level solution. The directors are too tenured to be fired, so the only realistic solution is to bring in younger consultants to coax them into the 21st century.