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Anthem Blue Cross and Blue Shield Reviews
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    Anthem Blue Cross and Blue Shield Reviews

    Updated October 16, 2017
    359 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Anthem Blue Cross and Blue Shield President/CEO Joseph R. Swedish
    Joseph R. Swedish
    78 Ratings

    359 Employee Reviews

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    Pros
    Cons

    • Sometimes work/life balance can be swayed due to strict deadlines (in 16 reviews)

    • Upper management constantly re-organizing and shifting priorities (in 9 reviews)

    More Pros and Cons

    1. "Direct Sales Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Direct Sales Representative in Pewaukee, WI
      Current Employee - Direct Sales Representative in Pewaukee, WI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

      Pros

      Salary. Relaxed atmosphere. Friendly employees

      Cons

      You work long Hours during Oct thru January

    2. "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Anthem Blue Cross and Blue Shield full-time

      Pros

      About 5 bright individuals. Manager, claims analyst. A few colleagues.

      Cons

      Call Center. Short staffed. Micro-managed on every imaginable aspect of time taken to do your job; and unrealistic expectations. Not pretty.

      Advice to Management

      It'll never happen...

      3. Join the Anthem Blue Cross and Blue Shield team
      See Our Latest Jobs

    3. "very good company"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Anthem Blue Cross and Blue Shield full-time

      Pros

      Love my benefits and pto

      Cons

      nothing to complain about thanks

    4. "Used to be a great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Underwriter in Roanoke, VA
      Current Employee - Underwriter in Roanoke, VA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

      Pros

      Benefits and Time Off after 5 yrs

      Cons

      Company has really gone down hill - Poorly planned changes being made hastily

      Advice to Management

      Lack of communication needs improvement

    5. Helpful (1)

      "This is a call center job. You answer customer questions concerning their policies."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Advocate in Colorado Springs, CO
      Current Employee - Customer Service Advocate in Colorado Springs, CO
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time (More than a year)

      Pros

      This is a call center job. You answer customer questions concerning their medical policies. Most people were nice but some were outright mean. This job is not for everyone.

      Cons

      Every aspect of your day is monitored on a set amount of time and by numerous people. Calls are reviewed by many different sources. Shift, bonuses, ect.. based on performance. The training is really book work, no real hands until you get on the floor and then your kind thrown in and really lost. Break and lunches (30 min) often are different every day depending on coverage needed. If you get stuck on a call when it time to go, too bad, you stay until they are helped, which can take minutes to hours.

      Advice to Management

      management tended to favor certain individuals rather than being consistent.

    6. Helpful (1)

      "Midland GA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSR-1 in Midland, GA
      Current Employee - CSR-1 in Midland, GA
      Doesn't Recommend
      Negative Outlook

      I have been working at Anthem Blue Cross and Blue Shield full-time

      Pros

      Nice building, excellent benefits, has a gym in the building. And you have paid vacations.

      Cons

      You work with a bunch of dtug addicts because Anthem does not drug test their employees. Most of my coworkers have drug related charges on their background and one coworker was taken to court by one of their prior employees for stealing but was STILL hired. This can be a nice thing if you have a bad background. Tneir background check is a joke. And they layoff all the time.

      Advice to Management

      Use a company that really performs a background check and a drug test.

    7. "Client Services Associate"

      StarStarStarStarStar
      Former Employee - Client Service Associate in New York, NY
      Former Employee - Client Service Associate in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

      Pros

      Good benefits, medical and 401K

      Cons

      Stressful, Lack of management .

      Advice to Management

      Diversity, culture and disciples .

    8. Helpful (1)

      "Operations Expert"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time

      Pros

      Wonderful place to work, great coworkers, managers, and benefits. Nice opportunity for advancement and training

      Cons

      I really can't think of one.

    9. "Precert RN"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - RN Precert in Hanover, MD
      Current Employee - RN Precert in Hanover, MD

      I have been working at Anthem Blue Cross and Blue Shield full-time (Less than a year)

      Pros

      Large company good benefits good opportunities within

      Cons

      N/A, would prefer not to comment

    10. Helpful (1)

      "Positive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Utilization Management
      Current Employee - Utilization Management
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time (More than a year)

      Pros

      Work remotely, Autonomy, PTO, Work at home, reimbursement for W@H expenses

      Cons

      Internal I.T. support, starting new role unable to get all access needed to train and perform in new function.

      Advice to Management

      Don't cancel or reschedule 1:1's.

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