Anthem Blue Cross and Blue Shield Reviews

Pros

The pay, benefits, and PTO are good

Cons

I worked for DBG (Diversified Business Group), which is a subsidiary of Anthem Blue Cross and Blue Shield who handles some of their more complicated, "elevated", clients through customer service. I'm sure Anthem is a great place to work with, but DBG itself is severely disorganized. We were never sure we were giving our members correct information because it always changed day to day. We were advised of changes that would improve our services, which always only worsened. We were given the chance to discuss our woes with management, but when bringing up valid concerns, their only job was to tell us how well the program was organized instead of actually listening to our suggestions on how to improve. I don't care how good the pay is, I would never work there again. There's a reason they pay you more than most other customer service positions and it's because they can barely get anyone to stay there long enough due to the disorganization and lack of care for their employees. Not only do they fire people at least once a week in a small department (sometimes several times a week), but they have plenty of people quitting very often as well because of the poor treatment. They continuously try to convince employees that they will hire more people (this happened over many many months), and they do, but it's never enough to make up for the people who have been fired and who have quit.

Pros

Fair benefits. Met great new people. You learn a lot in a short period if time

Cons

Inadequate pay and high stress environment. Opportunities to move up or out of your department are slim in my area

Pros

Able to work from home

Cons

Management is strict and bias there is a lot of favoritism

Pros

Large recognized company in the industry.

Cons

Poor management, poor review = behind the eight ball, no salary increase no opportunity for advancement, chew you up and spit you out.