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    Anthem Blue Cross and Blue Shield Reviews

    Updated December 28, 2018
    434 reviews

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    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Gail K. Boudreaux
    5 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Negative feedback management style, work/life balance, focus on what employees do wrong" (in 17 reviews)

    • "Upper management is out of touch" (in 12 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Anthem Blue Cross and Blue Shield full-time

      Pros

      Flexible PTO, paid holidays, company activities

      Cons

      Managers can act like children

    2. "Technical Program Manager, Enterprise Program Mgt Office"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Anthem Blue Cross and Blue Shield full-time

      Pros

      Good benefits, good pay, work at home opportunity.

      Cons

      Politics at a large company.

      Advice to Management

      Be aware of the numbers. Politics can hide things, actual budgets do not.

      3. Join the Anthem Blue Cross and Blue Shield team
      See Our Latest Jobs

    3. Helpful (2)

      "Good Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Woodland Hills, CA
      Current Employee - Anonymous Employee in Woodland Hills, CA
      Negative Outlook

      I have been working at Anthem Blue Cross and Blue Shield full-time (More than 3 years)

      Pros

      Updated training materials and frequent team meetings

      Cons

      Upper management is out of touch

      Advice to Management

      Bring back the telecommute option. It is one of the reasons for employee retention.

    4. Helpful (2)

      "Regional director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Louisville, KY
      Current Employee - Anonymous Employee in Louisville, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time (Less than a year)

      Pros

      Strong benefits package and growth opportunities

      Cons

      Lack of full understanding of other competitor products

    5. Helpful (4)

      "Exhausted"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Case Management
      Former Employee - Case Management
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Anthem Blue Cross and Blue Shield (More than 10 years)

      Pros

      immediate managers are overall really nice people

      Cons

      worked there since 2004 and left 2018 - took on way too much work for the amount of staff, working through lunches, staying late for a year with no relief, just a constant it will get better.

      Advice to Management

      Immediate magement - you do a good job, higher management, no advice because lettting us struggle like that for as long as you did, simply dont care

    6. "Financial Operations Specialist III"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Financial Operations Specialist in Albany, NY
      Current Employee - Financial Operations Specialist in Albany, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Anthem Blue Cross and Blue Shield (More than 8 years)

      Pros

      Work at home. Flexible scheduling. Competitive benefits package. 4% 401k match.

      Cons

      Glass Ceiling. Below average compensation.

    7. "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Denver, CO
      Former Employee - Customer Service Representative in Denver, CO
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Anthem Blue Cross and Blue Shield full-time (More than 5 years)

      Pros

      They provide Great bonuses and insurance.

      Cons

      The management is poor and leave little room for promotions.

    8. Helpful (2)

      "Care Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time

      Pros

      Health benefits, vacation time, coworkers are supportive, helpful, and friendly. IT support is very good.

      Cons

      They work you to death! Very stressful and unrealistic expectations. No one in my department ever takes a lunch break. They all eat breakfast and lunch at their desks. Managers are unreasonable with their demands. Members/customers aren’t important but meeting the ‘quota’ is. It ends up being all about the numbers. Many coworkers work beyond contact hours and are not compensated in any way. The saying is “Effort does not equal Productivity” so regardless of how hard you work it is never enough!! Terrible upper management. They just don’t care about the employee.

      Advice to Management

      Listen to your staff and the great ideas that they have to improve work conditions. Stop with the unrealistic work load and put yourself in the place of the employee. Everyone is super stressed and the anxiety level is off the charts!! Moral is also very, very low.

    9. "Grievances and Appeals Analyst/Customer Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Anthem Blue Cross and Blue Shield full-time

      Pros

      Great company culture, work-from-home opportunities, many opportunities to move within the company, great health insurance benefits.

      Cons

      The amount of time it took to grow both financially and Status wise was unacceptable to me.

    10. Helpful (2)

      "It could be worse"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst in Cincinnati, OH
      Current Employee - Analyst in Cincinnati, OH
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Anthem Blue Cross and Blue Shield full-time (More than a year)

      Pros

      The work is very specialized and very basic. If you have a brain you'll be able to do a full day's work in 4 hours and goof off the rest of the time. It's a typical Office Space-style environment, and management rewards Lumbergh types by making them team leads. They know the systems well, but they're otherwise very dumb and self-serious, so they're fun to mock. If you massage their egos every once in a while, they'll leave you alone. There's no real upward mobility and the pay is below the going market rate, but if you need to kill time while you're looking for a real job, you could do worse.

      Cons

      You're micromanaged like crazy, and the rules are punitive. Even mid-level employees are penalized for showing up 2 minutes late for a shift. The strategies that are cooked up by upper-level management are incoherent and higher-ups refuse to change course if a scheme isn't working. Continuous reorgs and frequent mandatory overtime. There's very little room for advancement, but again, this isn't the type of place that you'd want to stay long-term anyway.

      Advice to Management

      Bring in outside, third-party consultants to craft new strategies and modernize the culture. Most of the directors have been at Anthem forever and are out of ideas. When things go wrong, they simply move resources around and wait for lower-level management to improvise a ground-level solution. The directors are too tenured to be fired, so the only realistic solution is to bring in younger consultants to coax them into the 21st century.