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Anthem

Engaged Employer

Anthem

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Anthem Customer Care Representative Reviews

Updated Oct 10, 2021

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Found 116 of over 3,331 reviews

3.3
61%
Recommend to a Friend
86%
Approve of CEO
Anthem President and CEO Gail K. Boudreaux
Gail K. Boudreaux
42 Ratings

What people are saying about Anthem

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Consulting

8d

a 

Technical Architect

Did they really need to sing the AMERICAN national anthem for a football game in London?

775

65 Comments

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Ratings by Demographics

This rating reflects the overall rating of Anthem and is not affected by filters.

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  1. 5.0
    Current Employee

    Excellent, flexible, responsive

    Jul 7, 2021 - Health Care Advisor in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Mission driven, value based, conscientious.

    Cons

    None, none, none, none, none

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    Anthem Response

    TA Programs Coordinator Sr.

    We’re happy to hear you enjoy working at Anthem. Thank you for your review!

  2. 4.0
    Current Employee, more than 3 years

    Challenging yet fulfilling!

    Oct 10, 2021 - Care Coordinator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home, ability to have a flexible schedule, caring for members.

    Cons

    Managing your caseload can get stressful at times.

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  3. 4.0
    Current Employee

    Decent

    Sep 3, 2021 - Customer Care Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay Overtime Many shifts to select

    Cons

    Unorganized Managers play favoritism Training is unorganized Expect to do more than what you applied for but no raise given

    Continue reading
    1 person found this review helpful

    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  4. 4.0
    Former Employee, more than 1 year

    Dependable, Reliable, and Corporate

    Aug 31, 2021 - Customer Care Representative II in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stable and competitive base pay. Good management and team environment. Flexible working hours.

    Cons

    Unwilling to listen to employee input, even when doing so would improve efficiency. Corporate vibes.

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  5. 4.0
    Former Employee

    Not bad... I liked the job, but the employees surrounding me sucked.

    Aug 25, 2021 - Customer Care Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent pay, decent hours, good lunch

    Cons

    Rude employees, Competitive employees (for literally no reason...)

    2 people found this review helpful

    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  6. 4.0
    Current Employee

    Not bad

    Aug 25, 2021 - Customer Care Support in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good hours, pay, PTO is good

    Cons

    Training needs to be better, they keep tabs on how often you ask for help which in their eyes is not a good thing

    1 person found this review helpful

    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  7. 3.0
    Current Employee, more than 5 years

    Good pay but challenging environment

    Aug 29, 2021 - Customer Care Manager in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay, benefits, opportunity to learn.

    Cons

    Little accountablity or development by leadership for leaders.

    Continue reading
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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your feedback. We’re listening.

  8. 3.0
    Current Employee, more than 1 year

    Decent Company to Work For

    Aug 22, 2021 - Customer Care Representative in Mason, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Managers show sincere interest in your success and there are several career paths you can take in the company. Pay is fair for the work performed. Benefits are ok

    Cons

    401-K contribution can be better Raises could be better.

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your feedback. We’re listening.

  9. 4.0
    Current Employee, more than 3 years

    Good company but stressful job

    Jul 31, 2021 - Customer Care Representative II in Roanoke, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, PTO, holidays off, holiday pay, work from home, flexible schedule

    Cons

    Low pay, high stress, micromanagement, ever-changing processes and rules, high workload

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  10. 3.0
    Former Employee

    Entry Level

    Aug 5, 2021 - Outreach Care Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    consistent schedule, work from home, benefits such as gym reimbursement, pto accrual is also easy

    Cons

    You are micromanaged and managers do not understand the stress the jobs give. There is no lenience given for mental breaks. There is always pressure

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your feedback. We’re listening.

Viewing 1 - 10 of 116 Reviews

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