Anthem Reviews | Glassdoor

Anthem Reviews

Updated September 18, 2018
1,311 reviews

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3.7
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Anthem President and CEO Gail K. Boudreaux
Gail K. Boudreaux
245 Ratings

1,311 Employee Reviews

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Pros
Cons
  • "Work life balance is challenging"" (in 46 reviews)

  • "Changes in flexible work arrangements including work from home based on changing leaders" (in 21 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem full-time

    Pros

    Benefits, work at home options, compensation

    Cons

    Huge company, moves verrrrrry slow


  2. Helpful (2)

    "Very smart people in corporate functions, lots of change but everyone is optimistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Highly virtual, work at home options enable the best talent attraction

    Cons

    Too many org changes, hope things settle down soon

  3. Helpful (6)

    "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem full-time (More than a year)

    Pros

    Anthem offers competitive salaries, achievable career path for advancement, diversity, and advanced industry training. Anthem recognizes the importance of work life balance. Anthem cares about their employees and is a great company. Anthem has excellent benefits for their employees.

    Cons

    Not allowed to roll over more than 40 hours of PTO...

    Advice to Management

    Stop recycling/rehiring former leadership; If a person left Anthem for whatever reason, then stop & re-consider re-hiring person again in the same role....take a chance on new vibrant smart individuals who can bring a revitalizing energy, fresh perspective and new attitude.


  4. Helpful (2)

    "No So Bad, But Could Improve!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR 3-Provider Services in Houston, TX
    Current Employee - CCR 3-Provider Services in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anthem full-time (More than 3 years)

    Pros

    *The smaller teams allow employees to get to know one another and bond. This allows us to challenge one another and make sure that every one is supported.
    *The overall center environment is friendly and the associates are willing to help one another.
    *Call center morale has been working towards improvement, but could use more work and needs more support to integrate the associates better.
    *Multiple flexible or life-friendly shifts...IF YOU HAPPEN TO GET LUCKY or HAVE A MANAGER WHO WANTS TO DO YOU A FAVOR. Tenure plays a role, but who you know and your benefit to them is bigger.

    Cons

    *No separation in member/provider calls. We were told that the provider team would take provider calls...we still take a HIGH number of member calls that member associates should be able to handle.
    *We were told that AHT no longer was a factor and to work on first call resolution. That didn't last long. Now we need to focus on both.
    *Houston office is the dumping ground! We handle MOST markets, providers call hoping to get a Houston rep for assistance and there is no true explanation on why.
    *Focus groups should HEAR associate concerns, not defend or excuse every concern that is voices.

    Advice to Management

    Be honest and work to BETTER communicate. It is important to include associates in business changes to get their feedback, since most changes affect us directly. System changes sound good, but don't always function well for call flow. Additionally, create a team to update information TIMELY, so that associates can be more effective when dealing with members. Definitely could use some job role overhauls.


  5. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Anthem full-time

    Pros

    * Good Pay and Bonuses
    * Managers go out of their way for you often
    * You're allowed to talk to members like actual people
    * Overtime if you're capable of what needs to be done

    Cons

    * FAVORITISM
    * A lot of nit-picking. Someone around you can make a mistake, and you make the same one YOU'LL get in trouble


  6. "Customer Care Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Denver, CO
    Current Employee - Customer Care Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem full-time (Less than a year)

    Pros

    The company is committed to fostering a healthy environment for employees. The Denver office has a fully-equipped Fitness Center that’s free and includes free group activities like Spin class and yoga. The office also has a Cafeteria with plenty of healthy choices and parking is free (which is unusual for a Downtown office location), It promotes wellness by giving up to a $700 credit for maintaining or making progress towards achieving healthy blood pressure, blood glucose numbers and getting immunized and remaining smoke free. Anthem has been recognized for it’s commitment to diversity and ethical practices, as well. Overall, it seems to be a good corporate citizen.

    Cons

    None, so far. Pay is Market rate.

    Advice to Management

    None, so far. I’m still new.


  7. "Subrogation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subrogation Analyst in Pewaukee, WI
    Current Employee - Subrogation Analyst in Pewaukee, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anthem full-time (Less than a year)

    Pros

    Great company, great health Ins., benefits, co-workers. Performance recognition and professional career development is literally UNLIMITED if you have the will, knowledge, skills and work ethic. Casual dress code, flexible hours, convenient location.

    Cons

    None, really. It’s not the quietest of work environments and environment is open concept so it can be difficult to concentrate just because of noise.

    Advice to Management

    Keep listening to suggestions and working on improving our hard-working and successful department!

  8. "Each department runs differently, sometimes for the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Warehouse Consultant in Atlanta, GA
    Current Employee - Data Warehouse Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anthem full-time (More than a year)

    Pros

    Pay scale is standardized. Strong self-service approach to day to day needs. Lots of employees.

    Cons

    Slow turnaround sometimes due to overworked/understaffed departments involved in complex processes.

    Advice to Management

    Keep improving per the communicated roadmaps.


  9. "Amazing staff"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Anthem full-time

    Pros

    Every staff is very friendly and helpful.

    Cons

    There are no cons as of now


  10. "Local pricing (actuarial)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuary
    Current Employee - Actuary
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Anthem full-time

    Pros

    Ability to work from home. Good exam support. You can make a name for yourself in actuarial if you're willing to put in the work and think creatively.

    Cons

    Very bureaucratic, highly matrixed organization. Constant reorgs. Anthem is constantly behind the ball in terms of innovation relative to competitors. Employees are afraid to speak up or innovate for fear of firing (the culture created by Joe Swedish). Lots of people who have worked here since the dawn of time and refuse to change processes.

    Advice to Management

    Certain benefits could be more competitive (401k, ESPP). Address the group think that occurs and push employees to challenge the status quo.


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