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Anthem

Engaged Employer

Anthem

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Anthem Customer Service Representative CSR Reviews

Updated Oct 21, 2021

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Found 234 of over 3,354 reviews

3.5
66%
Recommend to a Friend
78%
Approve of CEO
Anthem President and CEO Gail K. Boudreaux
Gail K. Boudreaux
80 Ratings

What people are saying about Anthem

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Consulting

15d

a 

Technical Architect

Did they really need to sing the AMERICAN national anthem for a football game in London?

775

65 Comments

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Ratings by Demographics

This rating reflects the overall rating of Anthem and is not affected by filters.

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  1. 5.0
    Current Employee, more than 8 years

    Good Company to work for

    Oct 21, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Decent pay Room for growth Hires from within

    Cons

    Inconsistency with training Sometimes micromanage

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  2. 5.0
    Current Employee, more than 8 years

    Love them

    Oct 14, 2021 - Customer Service (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I just love working here.

    Cons

    There aren't any that I can share.

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    Anthem Response

    TA Programs Coordinator Sr.

    We’re happy to hear you enjoy working at Anthem. Thank you for your review!

  3. 5.0
    Current Employee

    Good

    Oct 13, 2021 - Remote Customer Service Representative in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Move anywhere you like to

    Cons

    None at this time new hire

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    Anthem Response

    TA Programs Coordinator Sr.

    We’re happy to hear you enjoy working at Anthem. Thank you for your review!

  4. 5.0
    Current Employee

    Loved assisting people all over the world

    Oct 7, 2021 - Customer Service Representative in Virginia Beach, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I was able to assist members with real life issues. I loved talking to them about different problems they dealt with.

    Cons

    The schedule given isnt for anyone with children

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    Anthem Response

    TA Programs Coordinator Sr.

    We’re happy to hear you enjoy working at Anthem. Thank you for your review!

  5. 4.0
    Current Employee

    good experience

    Oct 6, 2021 - Account Manager in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good environment, work life balance

    Cons

    not enough time in the day

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  6. 4.0
    Former Employee, more than 10 years

    Great benefits

    Oct 5, 2021 - Customer Service Representative in Savannah, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work life balance at Anthem

    Cons

    Supervisors show favorites toward certain. Employees

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  7. 2.0
    Former Employee, more than 3 years

    Horrible experience

    Oct 19, 2021 - Customer Service Representative (CSR) in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, remote work, nothing else.

    Cons

    Everything other than the pros listed

    Continue reading
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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your feedback. We’re listening.

  8. 3.0
    Current Employee

    I work here

    Oct 17, 2021 - Anthem Customer Service Representative in Columbus, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Enjoyed the work I did

    Cons

    Co workers are rude unnecessarily

    Continue reading
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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your feedback. We’re listening.

  9. 5.0
    Current Employee, more than 3 years

    Great job with amazing opportunities

    Sep 28, 2021 - Customer Service Representative (CSR) in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home Plenty of opportunities for growth Plenty of support Great work life balance Yearly raises

    Cons

    Benefits can be pricy. Not always very flexible

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

  10. 4.0
    Current Employee, less than 1 year

    Not that bad

    Sep 22, 2021 - Customer Service Representative (CSR) in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company. They strive to help you as much as possible. They start you temp to hire. Fast pace environment. A lot of expectations

    Cons

    Getting a schedule you need is hard. They give you a schedule in a roulette style.

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    Anthem Response

    TA Programs Coordinator Sr.

    Thank you for your review. We’re listening and appreciate your feedback.

Viewing 1 - 10 of 234 Reviews

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