Aon Hewitt Reviews in Orlando, FL | Glassdoor

Aon Hewitt Orlando Reviews

Updated August 27, 2017
132 reviews

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Orlando, FL Area

3.0
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Aon Hewitt CEO Kristi Savacool
Kristi Savacool
42 Ratings

132 Employee Reviews

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Pros
Cons
  • Poor transport which directly effect your work life balance (in 157 reviews)

  • Typical consulting with no work life balance (in 44 reviews)

More Pros and Cons

  1. Helpful (1)

    "CS Client Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cs Client Manager in Orlando, FL
    Former Employee - Cs Client Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aon Hewitt full-time (More than 10 years)

    Pros

    Flexibility in the work place as a manager and a good offering of benefits

    Cons

    Senior managers are not consistent in delivery of messages and there were MANY different projects going at once with no real direction. This company always creates a new idea or change, pushes everyone to deal with the change but never bakes out the details. We constantly were scrambling to clean up the mess after we rolled something out to our clients.

    Advice to Management

    Be consistent in your messages to middle management and CSR's. Also, involve people that are actually impacted by major decisions in focus groups (Team managers, client managers, CSR's)


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Operations Manager in Casselberry, FL
    Current Employee - Benefits Operations Manager in Casselberry, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aon Hewitt full-time (More than 10 years)

    Pros

    Awesome benefits, flexible hours, work from home, great people to work with - that i cannot stress enough. Working with people you like makes a huge difference.

    Cons

    A lot of work! over the years they've laid off people and made the organization a little too lean. It causes everyone to do more work and work unnecessary additional hours.

  3. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cs Representative in Orlando, FL
    Former Employee - Cs Representative in Orlando, FL
    Recommends
    Neutral Outlook

    I worked at Aon Hewitt full-time (More than 3 years)

    Pros

    The pay and the benefits were good. The job was comfortable if you like the corporate setting. If you like fast paced or a competitive edge then you will like this.

    Cons

    The downside for me was the constant reviewing of your performance. You have to constantly worry about if you are doing good or not. Meeting adherence daily can be a challenge.


  4. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Orlando, FL
    Former Contractor - Anonymous Contractor in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Aon Hewitt as a contractor (Less than a year)

    Pros

    Great schedules, loved the work, and the permanent staff were nice.

    Cons

    The staffing agency that's contracted is not a good one. No structure


  5. Helpful (1)

    "Chaotic and Outdated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Associate in Orlando, FL
    Former Contractor - Customer Service Associate in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aon Hewitt as a contractor (Less than a year)

    Pros

    -Cafeteria is descent even though portions aren't reasonable
    -Coworkers are respectable people if they're in the same job title as you

    Cons

    -Don't know who your supervisor is
    -To much internal jargon to keep new employees out of the loop
    -Don't actually care about customers, just make pretenses like they do
    -Sink or swim mentality
    -Coaching system is terrible. Coach said they only listen to "5-6" minute calls. This makes absolutely no sense since it benefits slow performers and doesn't leave any room to catch inefficiencies or variance in performance. Constantly berated by coaches who will run to your Randstad supervisor because you said one word wrong or will make accusations of things you didn't do.
    -Virtual coaches for new employees?? What? They flew someone from a different state for a week to watch us but his advice was "Ask the support chat"
    -Virtual coach wouldn't even show us how to use computer system which set us up for failure
    -Always correcting other CSRs mistakes definitely not client focused!
    -Proprietary systems that are inefficient and slow. Who uses Lotus Notes still? TBA SUCKS!
    -Constant berating by older CSRs who stayed with the company because they have no education and feel like they have something to prove
    -Job titles are stupid: Client Services Client Manager, Domain Manager, how is that even relevant?? I asked one trainer what the structure was and they ignored me!
    -Everyone thinks they're your manager
    -Inefficient company that runs of the Peter Principle

    Advice to Management

    This place is terrible and does not encourage employee or customer satisfaction. Don't expect employees who could have been high performers when you do unequal judgmental assessments of performance. Most managers and coaches are condescending. The way employees talk over Lync is condescending. Customer satisfaction is marred because of lack of support from senior staff. There's no real supervision or structure in this place. TBA and other proprietary systems are inefficient. Clients would be ashamed if they saw the way new employees are trained and treated! Hewitt would be fired if a client worked in the environment contract and new CSRs have to work in and saw how participants are treated like a burden! Only the unintelligent will ever be successful in this organization for not finding jobs somewhere else. I feel bad for the company that's about to buy Hewitt from Aon because it's truly broken and in the stage of corporate death.


  6. "Customer Service Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Orlando, FL
    Former Employee - Customer Service Representative II in Orlando, FL

    Pros

    Set schedules for lunch and breaks.

    Cons

    Very few positions available for promotion.


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Orlando, FL
    Former Contractor - Anonymous Contractor in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aon Hewitt as a contractor (Less than a year)

    Pros

    The Variety of food available in the cafeteria was good.
    The managers were nice, but some of the supervising employees suck!

    Cons

    The place is humongous and with lunches limited to 30 minutes only, it was difficult to get to the cafeteria, get your food and sit down to eat it before you had to take the extremely long trek back to your desk.

    The work hours for the temps and contracted employees are crazy long, especially with them only offering 30 minute lunches.

    If you are hoping to get hired in this place, forget it. Everyone that works here is either a temp, a contracted employee, or a permanent person working on borrowed time. What I mean by that is, if you get hired and the work you do is for another company (this is a TPA Company : a Third Party Administrator) If that company does not need the number of employees doing their work for them and want Aon Hewitt to downsize the number of employees, then you may still lose your job. So, with that said, don't go and buy a house or a car if you are working for them, because you may lose it.

    No Benefits or Vacation
    Work/Life Balance is non-existent

  8. "Good but long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aon Hewitt full-time (More than a year)

    Pros

    Great pay and consistent hours, trained very well

    Cons

    Machine like and too long of hours at a desk.

    Advice to Management

    Have consistent grading and management.


  9. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Specialist in Orlando, FL
    Former Employee - Benefit Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aon Hewitt (More than a year)

    Pros

    starbucks
    cafeteria
    doctors office on site
    no weekends

    Cons

    micro management
    lack of pay raise
    quality system is fastest way to get you fired


  10. "Cannot Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Calc Engine Specialist in Orlando, FL
    Former Employee - Calc Engine Specialist in Orlando, FL
    Doesn't Recommend

    I worked at Aon Hewitt (More than 3 years)

    Pros

    Good structure to work within because they actually train you to use their tools and learn their processes. Very good benefits and decent pay. Ability to work from home.

    Cons

    Due dates are unreasonable. Very stressful environment to work in. Management is not very experienced or helpful as a resource. Most have very little professional experience outside of Hewitt or training in people management. They tend to pigeon hold their employees who are doing well in one area.

    Advice to Management

    Really consider taking getting some additional education or training to learn how to manage people and motivate your employees. It doesn't make good business sense to put so much pressure on your team members to the point of discouraging them until they quit. When I was an employee nearly everyone that I knew quit because their personal managers put so much pressure on them that it no longer was a healthy environment to work in.


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