Aon Hewitt Reviews in Orlando, FL | Glassdoor

Aon Hewitt Orlando Reviews

Updated February 20, 2017
129 reviews

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Orlando, FL Area

2.9
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Aon Hewitt CEO Kristi Savacool
Kristi Savacool
42 Ratings

129 Employee Reviews

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Pros
Cons
  • Poor transport which directly effect your work life balance (in 150 reviews)

  • Typical consulting with no work life balance (in 41 reviews)

More Pros and Cons

  1. "Customer Service Representative II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Orlando, FL
    Former Employee - Customer Service Representative II in Orlando, FL

    Pros

    Set schedules for lunch and breaks.

    Cons

    Very few positions available for promotion.


  2. "Customer Service Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Orlando, FL
    Former Contractor - Anonymous Contractor in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Aon Hewitt as a contractor (Less than a year)

    Pros

    Great schedules, loved the work, and the permanent staff were nice.

    Cons

    The staffing agency that's contracted is not a good one. No structure


  3. Helpful (1)

    "Chaotic and Outdated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Associate in Orlando, FL
    Former Contractor - Customer Service Associate in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aon Hewitt as a contractor (Less than a year)

    Pros

    -Cafeteria is descent even though portions aren't reasonable
    -Coworkers are respectable people if they're in the same job title as you

    Cons

    -Don't know who your supervisor is
    -To much internal jargon to keep new employees out of the loop
    -Don't actually care about customers, just make pretenses like they do
    -Sink or swim mentality
    -Coaching system is terrible. Coach said they only listen to "5-6" minute calls. This makes absolutely no sense since it benefits slow performers and doesn't leave any room to catch inefficiencies or variance in performance. Constantly berated by coaches who will run to your Randstad supervisor because you said one word wrong or will make accusations of things you didn't do.
    -Virtual coaches for new employees?? What? They flew someone from a different state for a week to watch us but his advice was "Ask the support chat"
    -Virtual coach wouldn't even show us how to use computer system which set us up for failure
    -Always correcting other CSRs mistakes definitely not client focused!
    -Proprietary systems that are inefficient and slow. Who uses Lotus Notes still? TBA SUCKS!
    -Constant berating by older CSRs who stayed with the company because they have no education and feel like they have something to prove
    -Job titles are stupid: Client Services Client Manager, Domain Manager, how is that even relevant?? I asked one trainer what the structure was and they ignored me!
    -Everyone thinks they're your manager
    -Inefficient company that runs of the Peter Principle

    Advice to Management

    This place is terrible and does not encourage employee or customer satisfaction. Don't expect employees who could have been high performers when you do unequal judgmental assessments of performance. Most managers and coaches are condescending. The way employees talk over Lync is condescending. Customer satisfaction is marred because of lack of support from senior staff. There's no real supervision or structure in this place. TBA and other proprietary systems are inefficient. Clients would be ashamed if they saw the way new employees are trained and treated! Hewitt would be fired if a client worked in the environment contract and new CSRs have to work in and saw how participants are treated like a burden! Only the unintelligent will ever be successful in this organization for not finding jobs somewhere else. I feel bad for the company that's about to buy Hewitt from Aon because it's truly broken and in the stage of corporate death.


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  5. "Customer Service Rep"

    Star Star Star Star Star
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Orlando, FL
    Former Contractor - Anonymous Contractor in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aon Hewitt as a contractor (Less than a year)

    Pros

    The Variety of food available in the cafeteria was good.
    The managers were nice, but some of the supervising employees suck!

    Cons

    The place is humongous and with lunches limited to 30 minutes only, it was difficult to get to the cafeteria, get your food and sit down to eat it before you had to take the extremely long trek back to your desk.

    The work hours for the temps and contracted employees are crazy long, especially with them only offering 30 minute lunches.

    If you are hoping to get hired in this place, forget it. Everyone that works here is either a temp, a contracted employee, or a permanent person working on borrowed time. What I mean by that is, if you get hired and the work you do is for another company (this is a TPA Company : a Third Party Administrator) If that company does not need the number of employees doing their work for them and want Aon Hewitt to downsize the number of employees, then you may still lose your job. So, with that said, don't go and buy a house or a car if you are working for them, because you may lose it.

    No Benefits or Vacation
    Work/Life Balance is non-existent


  6. "Good but long hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aon Hewitt full-time (More than a year)

    Pros

    Great pay and consistent hours, trained very well

    Cons

    Machine like and too long of hours at a desk.

    Advice to Management

    Have consistent grading and management.


  7. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Specialist in Orlando, FL
    Former Employee - Benefit Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aon Hewitt (More than a year)

    Pros

    starbucks
    cafeteria
    doctors office on site
    no weekends

    Cons

    micro management
    lack of pay raise
    quality system is fastest way to get you fired


  8. "Cannot Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Calc Engine Specialist in Orlando, FL
    Former Employee - Calc Engine Specialist in Orlando, FL
    Doesn't Recommend

    I worked at Aon Hewitt (More than 3 years)

    Pros

    Good structure to work within because they actually train you to use their tools and learn their processes. Very good benefits and decent pay. Ability to work from home.

    Cons

    Due dates are unreasonable. Very stressful environment to work in. Management is not very experienced or helpful as a resource. Most have very little professional experience outside of Hewitt or training in people management. They tend to pigeon hold their employees who are doing well in one area.

    Advice to Management

    Really consider taking getting some additional education or training to learn how to manage people and motivate your employees. It doesn't make good business sense to put so much pressure on your team members to the point of discouraging them until they quit. When I was an employee nearly everyone that I knew quit because their personal managers put so much pressure on them that it no longer was a healthy environment to work in.


  9. Helpful (3)

    "False Hopes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Doesn't Recommend

    I worked at Aon Hewitt full-time

    Pros

    Hourly pay is better than retail work. Beautiful appearance of the building. Starbucks inside is less expensive than regular Starbucks.

    Cons

    Horrible training, micro managed from the get go. Too many people telling you they're your boss and never delivering through on promises. I regretted leaving my previous employer by the 3rd day of being there. If you don't have an early shift, you're stuck walking a mile to get into the building.

    Advice to Management

    Scale down on how many managers you think you need because 60% of them are sitting around doing nothing and the others are micro managing you to the point of a nervous breakdown.


  10. "Customer service Rep call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Orlando, FL
    Former Employee - Customer Service Representative II in Orlando, FL
    Recommends

    I worked at Aon Hewitt full-time

    Pros

    No scripts or sales you're helping people enroll into employer benefits
    Bonus each quarter
    Closed major holidays
    Weekends off

    Cons

    No work from home positions available for the location I was employed

    Advice to Management

    Allow overtime not just during enrollment period
    Flex time would be nice


  11. Helpful (2)

    "Ok Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Aon Hewitt full-time (More than 10 years)

    Pros

    Well known in the industry....Industry leader
    Variety of job positions

    Cons

    Losing much of the top talent to other companies due to Aon cutbacks.
    Hewitt was much better company that cared for their employees. Aon is strictly profit centered company.
    Raises are difficult to impossible to get.

    Advice to Management

    Offer more employee training opportunities along with providing advancement to those qualified, not just to your buddies. Wages are stifled now that Aon is the owner. New hires sometime start at a hire rate than experienced help.



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