Aopen America Reviews | Glassdoor

Aopen America Reviews

Updated February 13, 2017
16 reviews

Filter

Filter

Full-time Part-time

1.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Dale Tsai
12 Ratings

16 Employee Reviews

Sort: Popular Rating Date

  1. "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in San Jose, CA
    Former Employee - Product Manager in San Jose, CA
    Recommends
    Positive Outlook

    Pros

    AOpen is a good company to work with. Learned a lot from this company.

    Cons

    Worked over time a lot.


  2. "A Bizarre place to work at best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in San Jose, CA
    Former Employee - Sales Executive in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aopen America full-time (More than a year)

    Pros

    Co-Workers are decent people

    Cons

    President doesn't have a clue - No Transparency - No defined roles - almost like a bad experiment.

    Advice to Management

    Wake up.


  3. Helpful (1)

    "Needs to move on"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Jose, CA
    Former Employee - Marketing in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Aopen America full-time (More than 3 years)

    Pros

    -Coworkers are genuinely a plus in most cases. Most people are there to do their best and succeed.
    -Office location is in a nice place.
    -There have been attempts at improvement from the early days but it's still not enough.

    Cons

    - Low salaries. Since leaving, most employees earn double or triple their salaries in other companies.
    - Corporate mentality is very asian. Culture reflects that as well.
    - There has to be better communication between departments, it feels like everyone is in their own silos and are unable to work together.

    Advice to Management

    Honestly, flip flopping on policies and changing business direction every quarter doesn't do much to inspire confidence or long term strategic thinking. If sales are down, firing 3-4 people a quarter won't help you.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "FAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Sales Engineer in San Jose, CA
    Former Employee - Senior Field Sales Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aopen America (Less than a year)

    Pros

    The work force was very technically competent. All of them have also gone on to better opportunities.

    Cons

    Super low salary, extremely incompetent executive management, overpriced and inflexible product line. Products not designed with competitive features that customers want. Impossible quotas. Quotas are based monthly rather than quarterly, and if you discount a week for invoicing, you have only 3 weeks to close deals. Every month. Month in and month out.

    Advice to Management

    All the advice has been given by previous enries. What I want to know is, is there some other reason why this office is open besides selling product? Because any other business would have filed bankruptcy by now.


  6. Helpful (1)

    "Terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aopen America full-time (More than a year)

    Pros

    Nothing good to say about working at Aopen.

    Cons

    No direction for management or employees. Business roadmap changes every quarter once revenue numbers are announced., New employees are hired so that they can have more employees to lay off. Company culture continues to be primarily Chinese, non-Chinese are not welcomed.

    Advice to Management

    President is primary reason the culture and business outlook is so bad. The company will continue to fail as long as he continues to run the company. President should step down.


  7. Helpful (2)

    "3 layoffs within a year's time frame due to drop in sales, a company going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Jose, CA
    Former Employee - Sales in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aopen America full-time (Less than a year)

    Pros

    open work space, flexible work hours.

    Cons

    To take an objective look back of the company is not easy. Out of a 35 person company, only the 7 from sales team are to blame when revenue drops year by year, month by month, as a result, sales team always have people come and go, come and go and the cycle continues. It is not hard for top management to see that there is virtually no marketing support, products are way overpriced and no one in the company has a clue of how to design an attractive solution product, but he never does anything about it and takes no action to address these cancer issues.
    There is no rules in the company, maybe a rule of thumb, but that changes quickly also. Due to the lack of professionalism in the company, getting things done outside of your department is not a matter of other doing their job, it boils down to that person's mood of the day, or if you two a buddies. On top of that, management has to approve and get involved in every little detail of what you do, if you do it right, they would ask why you didn't report it first and if you do it wrong, they would question why you did it without proper approval.
    Revenue is everything. While this can be directly used to as a measure on sales people, others are offered very low salary as management sees no value in operations or engineering.
    A word of advice to other job seekers, this is not for the faint of heart. Low pay, high stress and zero chance of gain any work experience that is applicable elsewhere.

    Advice to Management

    President need to start look for root cause outside sales team and realize that zero existing marketing and a product offering that is misaligned with the market will lead to sales decline no matter how many times you layoff and rehire sales people. Since you're a fan of Apple, what did Steve Jobs do to save Apple? Did he do what you did or did he instead focused on creating a product that market actually was needed by consumers?


  8. Helpful (1)

    "Very difficult environment for non-Mandarin speaking employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in San Jose, CA
    Former Employee - Marketing Specialist in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very few good reasons. Initially, it felt like I was running my own territory. But that didn't last. I made some good friends there.

    Cons

    The management has lost their way. They basically only sell hardware and don't understand why they can't get 35% or more margin on each deal. They do not know the competition and they have no understanding of the US market. If you do not speak Mandarin you are not privy to what they are thinking. They want to make money without spending money so they hire very marginal employees, especially in their San Jose office where the cost of living is very high. The mode of development is if we build it our customers will come. The engineers in Taiwan, never ask what is needed in the US so they build product that is not suited for this market.

    Advice to Management

    You need to put an American face on your efforts. You need to develop solutions instead of just hardware. We need to quit running a sweatshop environment in the US because that mentality will never attract the talent you need to succeed.


  9. Helpful (1)

    "An objective look back."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aopen America full-time

    Pros

    AOpen left a lot to be desired but it was not one of the worse places in the world. It gave me a lot of perspective on the right ways of doing things and the wrong ways of doing things.

    In retrospect, I met a lot of people who worked hard and were genuinely interested in seeing the company grow and succeed, which is highly refreshing. Lot's of people here were friendly, just never got to the point of real friendships because everyone had to look out for themselves...which leads to...

    Cons

    Watching the constant political battles between department managers and the President gave me the understanding that you should look out for yourself and no on else. People will throw you under the bus as soon as it is convenient for them to do so and would not look back at all.

    Culture here is constantly being experimented on and changed but never really for the better and sometimes for the worse. They implement ideas that they see in Start Ups and other Silicon Valley companies but the culture doesn't lend itself to be a sturdy base for those ideas to grow and become something. Instead, many of the ideas are poorly executed or not very well though out and it ends up being a cheap gimmick to raise employee morale or improve the atmosphere.

    Speaking of culture, if you know how to speak Mandarin Chinese and weren't born in the United States, you could fit in here really well. The entire management team is Chinese and you would be able to fit into the cultural mentality much easier than someone who has never worked for a Taiwanese company.

    Advice to Management

    To the President: You constantly preached getting fresh blood and new ideas but maybe it's time for you to step down so that could actually happen.


  10. Helpful (3)

    "Extreme Unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aopen America full-time

    Pros

    I am putting down as much as I know from a neutral perspective even though I was a former employee. There are a lot of negative comments but it’s more helpful to know why the feedbacks are negative. Hope this could help the people who are considering the company or in the process of interviewing the company.

    All of the top management speak Chinese and half of the employees speak Chinese so if you can speak Chinese / Mandarin and understand Chinese culture (with experience working in other Chinese company is a plus), the work environment is environmental friendly for you because all of the Chinese employees communicate with each other in Chinese.

    If you have the eagerness to challenge new jobs, you may consider this company. If you can show the top management you have flexibility to expand your career path and your willingness to make contribution to the company, you could have a stable income job for survival.

    The company offers market competitive annual vacation and sick hours. The medical insurance is ranked medium among companies if you’re single. If you’re married, the insurance package ranks above average.

    Cons

    Due to the company structure, this company has no solid company rules. Most employees interpreted as no rules or not much rules to follow. The president is the head of the U.S. branch and every little thing is under his discretion, and pretty much he organizes the whole company structure. He was not raised here in the United States and came to America for work (maybe after age 30 or even later), so he does not understand much about American culture. Company culture is 100% Asian (Taiwanese) so the impact of cultural shock doesn’t need to be explained.

    The company rules made internally can be changed as simple as flipping a page. Every decision made from management team was effective immediately. Company would re-organize at least once a year sometimes multiple times within a year. There is a possibility that your title could be changed due to company vision and business focus (whatever reason they give you), and you will not have a choice but to change your title. If your title is changed, of course so does your job responsibility as well as your career path. No need to get in detail on that.

    They will not mention this during the interview about title change (or proceed new career path) but I’ve seen it happened to other former employee (even me). During the interview, none of the manager will give you position description in paper or email because this company will change their focus later. Top management does over-promise your request so make sure you get that on paper or else reconsider the offer. If you are interviewing a position as a field position / work from home and you don’t live in the Bay Area (Northern California), you will definitely be offered as contracted only. You will not have PTO, Holiday pay, and medical insurance. In the company overview section states the sizes of employees are 70+. The actual office sizes of cubicle could only have enough for 30 employees max. Therefore, more than half of the employees could be field positions.

    Here is the part which should not be encouraged. The employee(s) who were not market competitive always sent sincere compliment boost to top management’s morale for job security (trying not to use the word kiss ass and it’s my bad comment). Although it is a common culture among all industries, the management in this company somehow indirectly encourage employees do so.

    In Sales team, if you could not reach your goal/quota in a consecutive 3 months, company has the right to terminate you. The turnaround rate is very high in the sales team although it’s actually all the departments. If you still could not reach your quota in the 3rd month, the company might not terminate you right away. Instead, they will give you more pressure and even make you to do more work. Because you’re afraid you will get terminated, you generally will take any work by all means for survival or for proving you are still capable. The cycle goes on non-stop every day until you’re exhausted and couldn’t take it anymore or company sees you as no value and cannot make anymore contribution, then they will give you terminate you in same day notice.

    At the end of the year, there’s employee performance evaluation they called KPI (Key Performance Index) and it’s also structured by the President not manager so there’s nothing you can change. Every employee in different team could share the same goal in their KPI. Most people in the company share the same mentality and think if the other person can reach the goal, he or she could also reach the goal because their goal is correlated. Therefore, it creates a bad cycle loop of pushing job responsibility to each other and creates mess to clean. If the job (mess) is not done, somebody will get blamed (follows by finger pointing game) and get terminated. Every single piece of work done is needed to report back to headquarter in Taiwan. For any type of maintenance work is also needed to report back to headquarter. For example, sometimes there’s controversial work given to you that needs to be done ASAP and it will be in your KPI but those work were originally done by the team in headquarter. If you are getting the job done by yourself, at the same time you’re making the other team in HQ feel job insecure. You will create a conflict with HQ team which usually is the contact window on your daily basis request and you might not get help from them anymore.

    The bottom line to this company or the president is everything is always about revenue and although it’s true in every company. However, the President reviews you as how much revenue you can bring in so that’s also the reason why he said everybody can be Sales and make a sale. So if you are in the Engineering team, QA team or RMA team, you work done here is not appreciated because it doesn’t generate any revenue.

    Advice to Management

    I honestly have one advice for the top management which is to listen more. Listen would be the first step to get out of this corrupted company culture with massive politics and then make little change at a time. Even though most of the managers are foreign-born and claimed they speak and communicate well but always demanding for what they want. But if you are speaking all the time, you’re not listening.


  11. Helpful (2)

    "Heaven for retards, unemployed and outcasts. Hell for anyone else."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No dress code - you can wear whatever you like because there's no rules here. And for the salary they pay, they really can't expect you to buy any new clothes for this job.

    Cons

    Bad compensation - Unfair salary. No compensation for extra hours work/travel. Super low reimbursement limits for travel expenses. Quarterly bonus at president's discretion, not based on your performance review.
    The Chinese mentality - Managers expect you to prove your value by working long hour while getting paid the minimum. They definitely value quantity not quality. While managers do not know how to train or give directions to employees, they expect employees to accomplish "mission impossible" without caring how.
    Closed communication - Management are old school style. They usually cannot accept any constructive criticism and do not appreciate open communications.
    Dismal work environment - Many political issues even the company is so small. There are often employees screaming in foreign languages to either customers on the phone or to each other in the conference rooms. The energy is very negative and employees like to divide themselves into different groups.

    Advice to Management

    The reason why the managers are staying but other employees keep leaving is because they exploit employees and have no knowledge in how to employ or retain talents. If possible at all, the management who are mostly Chinese senior citizens need to either go back to school for some basic management tactics (and English classes) or start paying top dollars to hire the real talents to help out with this emergency situation!



Showing 16 of 17 reviews
Reset Filters