Apollo Education Group Reviews | Glassdoor

Apollo Education Group Reviews

Updated April 23, 2017
636 reviews

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Full-time Part-time

2.8
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Apollo Education Group Director, Chief Executive Officer Gregory W. Cappelli
Gregory W. Cappelli
258 Ratings

636 Employee Reviews

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Pros
Cons
  • They got rid of most of the perks that made University of Phoenix a fun and rewarding place to work (in 20 reviews)

  • Upper management pushed their employees to the limit (in 25 reviews)

More Pros and Cons

  1. "Terrible IT shop to work in, new management has no vision but lots of friends to hang with."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Phoenix, AZ
    Current Employee - Senior Systems Engineer in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits
    Location
    College tuition is free
    If you make friends you can rise to the top

    Cons

    Management
    No real leadership with new DHL management in place

    Advice to Management

    Time to have another reorg


  2. Helpful (1)

    "Just wow...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bye Apollo in Phoenix, AZ
    Former Employee - Bye Apollo in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most people don't understand the culture of Apollo employees and how it operates. There are people who work long hours to keep the systems running and advancing in the competitive marketplace. They love to do what they are doing and have a good time with it.

    Cons

    Sadly - there is very limited opportunities for an internal employee to get promoted anymore. IT turnover basically went from being an Apollo operation to bringing on all the DHL employees who were released from their job. All the loyal Apollo people were demoted or put out the door. No always a bad thing to get rid of dead weight - but it is a freaking morgue with people scared for their jobs. People who have been with the company longer than 3 years are not promoted anymore because they are "tainted". Once the market opens up again - I am gone from there - too bad as loyal employees get kicked in the teeth for being loyal. Don't let them fool you - no longer will they be listed as one of the best IT places to work.

    Advice to Management

    Be done with the cleanup efforts - and thank the people who have worked they for longer than 5 years. These loyal employees make your lifestyle quite nice and bonus eligible. The moral of the people are at an even lower record. Do you really need an IT department with someone with the title of "Chief of Staff" reporting to the CIO? This place is really rotten.


  3. "Argh!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Richmond, VA
    Current Employee - Enrollment Counselor in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Stable, somewhat easy job. WIll pay for school

    Cons

    Management is awful, all they care about is their numbers. Not the employees, not the students

    Advice to Management

    Stop focusing on the numbers, this is about education.


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  5. Helpful (4)

    "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Ability to manage a large marketing budget.

    Cons

    terrible management and bad training, very negative environment

    Advice to Management

    the management should invest more into developing their employees.


  6. Helpful (2)

    "If you support infrastructure (Network, DB, Hardware) run now!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Engineer in Phoenix, AZ
    Former Employee - Senior IT Engineer in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I hear other divisions are not to bad to work for, kind of a hit or miss. You do not want to work for the ITS organization unless your are a workaholic and no have family.

    Cons

    - Lower average pay compared to other large organizations. Which is silly with the hours your working.
    - Ridiculous work hours with no sign of relief in the future. 60+ hours every week.
    - The business and developers drive the ITS organization. New deployments/projects take priority over infrastructure.
    - Little to none capacity planning, especially on the network and data center infrastructure.
    - Can't accomplish much because of IT planning mistakes made over many years
    - No implemented process for maintaining infrastructure, no life cycle processes. Run it till it breaks mentality.
    - The IT culture doesn't allow Root Cause analysis. To busy working on new projects to spend the time it takes diagnose, plan and implement fixes.

    Advice to Management

    - Go to the Cloud for certain services
    - You have to pay for talent
    - Realize that past (4+ years) of IT decisions (low pay, bad planning, no capacity planning, culture) is severely affecting your IT infrastructure. Slow the projects down and fix your infrastructure issues or create two separate teams. Except the fact that down time is required for past decisions and lack of capacity planning. Some hard decisions need to be made, please be the leader this organization needs and don't just let it roll down hill to the support staff to keep the lights on, you will loose them.


  7. Helpful (2)

    "Dis-organized, no clear direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Production Services in Phoenix, AZ
    Former Employee - IT Production Services in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Tuition benefits start on first day of employment, medical benefits after 60 days, good location for me. Ability to work from home when needed.

    Cons

    Way too many organizational changes. Those who have been with the company for many years are resistant to change. It felt like the entire IT organization was dis-jointed. No one worked together towards a common goal. Very much a silo mentality. Leadership appeared to be fighting for control and backstabbing each other. You didn't know who you could trust. Very poor communication. I discovered the layoffs via Tweets from various news sources. Did not receive an internal communication until two days later.

    Also there was a hugh disparity in pay amongst people that were doing the same job. One person in the exact same role was making six-figures. Because they were friends with the hiring manager they were giving a higher salary because they were going through personal issues. A lot of favoritism. I find it funny that this person is not only horrible at their job but they dislike their job and they are making a great salary!

    Also, some of the managers were in their role because there was no where else for them to go. They should not have been managers. Some did not know their jobs at all or what they were managing but got those positions because of either being at the company too long or just knew the right people.

    Advice to Management

    Communication is key. Involve your people who are on the front line and gain their feedback prior to making big impactful decisions. It felt like leadership was way too high up in the clouds and were recklessly making decisions that were not beneficial to their organization. Develop critical-thinking skills. Take leadership training.


  8. Helpful (4)

    "Three words: Toxic Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Employee in San Francisco, CA
    Current Employee - Marketing Employee in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good benefits and reasonable pay, but this is not even enough to make it worthwhile working at this place.

    Cons

    Too much politics, too many negative overworked employee and lack of leadership support leads to lots of backstabbing and disgruntled employees.

    Advice to Management

    Please have regular check in meetings with lower level staff. Find out what they are feeling. You would be surprised to the feedback you receive. Also, corporate culture starts at the top so really look at the top and what their values are. As they say, it rolls down hill.


  9. Helpful (5)

    "All the Good People Have Left"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good pay. Having a job is better than not having a job. Best IT personnel have left so there is real opportunity to have big impact.

    Cons

    All of the good programmers have left. Many left are on H1B and can't leave. Terrible idea to offshore with no apparent plan to succeed. Top management is terrible. No consistent direction. A big company that is run like mom and pop shop. Not a mature development organization. If you are in IT you can probably do a lot better.

    Advice to Management

    Listen to your people. Have a goal, a vision, an understanding of priority. Do not put people in a position to fail and then burn them out when they do. You are an American Company receiving 90% of your money from the US government so you need to stop doing offshore. It doesn't work anyway.


  10. Helpful (2)

    "In my opinion, for a Software Engineer Apollo used to be a good place to work, but not anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Phoenix, AZ
    Current Employee - Software Engineer in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are good and pay rate is OK.
    Apollo always throws a good Holiday party.

    Cons

    In my opinion, favoritism in advancement decisions is rampant with the unspoken endorsement of upper management.
    In my opinion, there is no respect for software engineers and they are treated like lower tier employees.
    In my opinion, Engineering has a layer of so call ‘architects’ that are the most egocentric and arrogant people I have worked with.
    In my opinion, the current working environment if very poor in the new office space but management refuses to acknowledge the dissatisfaction after receiving feedback from many employees. In my opinion, there is no intention of investing in real workspace improvements.

    Advice to Management

    Keep doing what you are doing if you want to lose your best engineers but keep a layer of ‘architects’ that in my opinion cannot (or refuse to) do engineering work.


  11. Helpful (1)

    "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most of the benefits are good to have as an employee, depending on your manager dissgression felxible time is an ok benefit as well. Working with postive co-workers as a team.

    Cons

    Management is constatntly changing personal views of performance and purpose of job title. Many changes take place and it is management responsibility to help guide and assist in all changes which is not always demonstrated. There is a bias in the way the call center is sun by various mangement and teams, it becomes overwhelming and negative to work in. A low importance demand or indirect communication can lead to misunderstandings which only go against the employee.

    Advice to Management

    Some people shouldnt be managers, especially for a well known company as Apollo.


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