AppFolio Reviews | Glassdoor

AppFolio Reviews

Updated April 13, 2017
19 reviews

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Current Employees

4.0
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AppFolio President and CEO Brian Donahoo
Brian Donahoo
16 Ratings

19 Employee Reviews

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Pros
  • Great management and a very welcoming culture with a true sense of work/life balance (in 16 reviews)

  • Awesome upper management and fantastic company culture (in 21 reviews)

Cons
  • No cons to think of at this time (in 13 reviews)

  • Salaries in Customer success are low compared to the requirements of the job and the work load (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Goleta, CA
    Current Employee - Anonymous Employee in Goleta, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Great culture and fun environment to work in. Appfolio is definitely an amazing place to start a career for new graduates.

    Cons

    I get the sense that many people at the company are very comfortable with their jobs. Now, this doesn't necessarily have to be a bad thing! Personally, I would prefer to be surrounded by more aspirational people though. Middle management certainly seems to aspire for a great product, but often lack the inspiration to motivate teams.

    Advice to Management

    Offer incentives to learn skills outside of one's day-to-day job. Ensuring your employees do great work with their current jobs is wonderful, but training them for larger roles and/or opening learning opportunities for career switches would be phenomenal.

    AppFolio Response

    Apr 25, 2017 – CMO

    Glad to hear this has been a great place to start your career. Thanks for the suggestion about offering additional skills training!


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio part-time

    Pros

    nice benefits, nice team and manager, overall great work environment

    Cons

    hard to meet new people in different teams

    AppFolio Response

    Feb 13, 2017 – CMO

    Thanks for taking the time to write a review. We are always looking for creative ways to help more team members meet each other. This year we're planning some more lunches, another give-back event... More

  3. Helpful (1)

    "Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Goleta, CA
    Current Employee - Customer Success Manager in Goleta, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Decent pay, cool people to work with, decent job experience for future jobs, cool managers

    Cons

    Nearly impossible to leave the department in under 2 years, extremely heavy work load

    AppFolio Response

    Jan 23, 2017 – CMO

    So glad to hear you've gained some valuable experience in your role. Customer Success is typically the first job right out of college and is the perfect way to build important skills that you will... More


  4. Helpful (1)

    "Growing pains but great company"

    StarStarStarStarStar
    Current Employee - Mid Market Account Executive in Dallas, TX
    Current Employee - Mid Market Account Executive in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    culture, leadership, employees, benefits, hours

    Cons

    pay, some growing pains with having just gone public in 2015.

    Advice to Management

    Stay agile to help employee success.

    AppFolio Response

    Dec 1, 2016 – CMO

    Glad to hear you'd recommend AppFolio and thank you for contributing to our success!


  5. "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Colleagues are great, break room is awesome. Amazing new office space. Lots of fun to be have here. The company really cares about their employees.

    Cons

    Some departments are better than others. Sales and marketing are becoming more and more micro-managed.

    Advice to Management

    Listen to employees more when it comes to career path. The only person who knows what they want to do and where they want to grow in their career, are the employee themselves.

    AppFolio Response

    May 18, 2016 – CMO

    Thanks for taking the time to write a review. Our SDR role is a great starting point for a career -- we have members of the team who have been promoted into sales, customer success, implementation... More


  6. Helpful (1)

    "Websites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alameda, CA
    Current Employee - Anonymous Employee in Alameda, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Good people and fun culture

    Cons

    Departmental bias, limited room for growth

    Advice to Management

    If you are going to promote the unlimited potential for upward mobility across departments, you should be more open with existing employees about new opportunities and work harder to cross-pollinate. As the company is growing, the collaboration across teams is declining.

    AppFolio Response

    Mar 7, 2016 – VP Marketing

    Thanks for taking the time to write a review! You're right- in a growing company there is always opportunity for growth, either within your department or in another one. I encourage you to own your... More


  7. "Chill company comfortable life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Santa Barbara, CA
    Current Employee - Software Engineer in Santa Barbara, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AppFolio (More than a year)

    Pros

    Fun people, good culture, quality technical leadership.

    Cons

    leadership could use more experience, all rails all the time.

    Advice to Management

    focus on keeping talent density high

    AppFolio Response

    Mar 7, 2016 – VP Marketing

    Thanks for taking the time to share your opinion - we work hard to cultivate and find new talent, that's always a great suggestion to remain focused on this as we grow.

  8. Helpful (2)

    "AppFolio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Santa Barbara, CA
    Current Employee - Implementation Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work and life balance.

    Cons

    Have to really push for what you're looking for.

    AppFolio Response

    Jan 20, 2016 – VP Marketing

    Glad to hear you're finding work/life balance -- this is important for longevity at a company and in your career.


  9. "associate customer success manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (Less than a year)

    Pros

    amazing coworkers, supportive/positive work environment, a great job if you like to help people and solving problems

    Cons

    hard work, sometimes long hours, people not encouraged to discuss pay, customer success is the most underfunded department in appfolio, horizontal promotions

    Advice to Management

    discuss employees salaries more and make

    AppFolio Response

    Jan 27, 2016 – VP Marketing

    Thanks for taking the time to write a review. I'm glad to hear you like your job - that's always a great gift as you start your career. Our customer success team is extremely important to our... More


  10. "Good work culture with meager benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesforce Developer in Santa Barbara, CA
    Current Employee - Salesforce Developer in Santa Barbara, CA

    I have been working at AppFolio full-time (More than 5 years)

    Pros

    Good work clulture and good work life balance

    Cons

    Benefits can be better. 401k match is just 2%. No stock purchase plans.

    AppFolio Response

    Jan 4, 2016 – VP Marketing

    We appreciate the feedback on our 401k and benefits as this helps us know what is most important to our employees. Glad to hear that you enjoy the work / life balance and culture here at AppFolio!


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