AppFolio Reviews | Glassdoor

AppFolio Reviews

Updated November 16, 2017
36 reviews

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4.0
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AppFolio President and CEO Jason Randall
Jason Randall
4 Ratings

36 Employee Reviews

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Pros
  • Great management and a very welcoming culture with a true sense of work/life balance (in 22 reviews)

  • Great company culture, strong values (in 27 reviews)

Cons
  • No cons to think of at this time (in 16 reviews)

  • Cost of living in Santa Barbara is expensive but in my opinion worth it (in 10 reviews)

More Pros and Cons

  1. "Great Company with Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The leadership at AppFolio really cares about your well-being and this is a great company to work for

    Cons

    The intern work is tedious but the company as a whole is amazing

    Advice to Management

    Keep up the great work


  2. "Good Place to Start!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AppFolio full-time

    Pros

    Free snacks, Benefits, Nice People, Opportunities to try a different position after working in your current one for a while!

    Cons

    Training could be better. They like to leave you alone and have you ask questions constantly to get help but I think it would be more efficient to have someone guide you through the steps.

    Advice to Management

    Better Training

    AppFolio Response

    Nov 16, 2017 – CMO

    Sounds like you're having a good start early in your career. Please share your thoughts around training ideas with your manager - I'm sure he/she'd love to hear them!

  3. "Associate Contact Center Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time

    Pros

    AppFolio is a great company to work for if you are looking to expand your professional career. Growth is definitely possible within the department (as well as outside departments) if you are willing to work hard and invest time with the right people. Opportunities are there if you are a top performer with an eye for high standards and the ability to empower others.

    AppFolio provides awesome benefits (PTO, health, dental), a kitchen with snacks, drinks and coffee machines and company events (monthly meetings, charity events, etc). The culture is exceptional!

    Cons

    The Maintenance Contact Center department has a lot of potential; some of the managers are not invested in making the call center better, allowing employees to dress inappropriately (miniskirts, sweatpants, no shoes), bully colleages and regularly be tardy. While several of the managers have an extremely high level of professionalism and truly work to succeed their team, a couple are openly uncaring about the company and play favoritism.

    Advice to Management

    Implement a write-up system; employees will continue to be late, continue to promote sloppiness in the work environment and disrespect their peers, as well as their seniors. Take the time when promoting, as essential skills for the position include emotional maturity and the ability to learn independently.


  4. Helpful (2)

    "Great start to a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Santa Barbara, CA
    Former Employee - Sales Representative in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppFolio (More than a year)

    Pros

    -Collaboration across departments allows you to learn a lot about how the business works very quickly.
    -Fun company events and great company culture.
    -Upper management was very transparent about company goals.

    Cons

    -Compensation was not entirely fair for industry standards in certain positions. Hopefully this has changed since I worked here.

    Advice to Management

    Keep up the great culture and make sure that all employees feel equally valued.


  5. Helpful (1)

    "Learned a lot about SaaS sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid Market Account Executive in Richardson, TX
    Former Employee - Mid Market Account Executive in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppFolio full-time (More than a year)

    Pros

    High-energy environment, peer support is outstanding, people really want you to succeed. Ongoing training is always available. Great snacks and lunch often brought in

    Cons

    While it is a fun atmosphere, there is a lot of pressure, and you may feel micromanaged at times


  6. Helpful (1)

    "Much love for the Implementation Team! ❤"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Team in Santa Barbara, CA
    Former Employee - Implementation Team in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppFolio full-time (More than a year)

    Pros

    Really loved the people I worked with everyday. Made it such a friendly work environment and you enjoy going to work each day. They promote good culture, which I really liked. Workload was not overwhelming. It is tough at first, like any new job, but once you learn the basics work life balance is great.

    Implementation is such a great department to join. You learn many skills that will help you with any new career choice later in life.

    Cons

    Implementation leadership and on-boarding need more attention and focus. Leadership has insufficient People Management experience. They make decisions that lead to disadvantageous Manager and Specialist pairings because they don't understand diverse personalities.

    Advice to Management

    Please train the Implementation leadership on how to manage people. I have had many jobs and have seen what good leadership can do for a team. Talk with the current employees, encourage them to speak their mind with impunity. There were times when our whole team was shocked about leadership's handling of situations with employees, current & former. No one to talk to about these incidents, though. Implementation hires great people, however, when you hire great co-workers that become our friends, it makes it worse when they're mistreated.

    Harvard Business Review article that I think would be helpful, titled, "Great Teams Are About Personalities, Not Just Skills" - Posted: 01/2017

    AppFolio Response

    May 9, 2017 – CMO

    Implementation plays such an important role in getting our customers started on the right foot and I'm so glad to hear that you learned skills that will help you in your career.


  7. Helpful (1)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Goleta, CA
    Current Employee - Anonymous Employee in Goleta, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    Great culture and fun environment to work in. Appfolio is definitely an amazing place to start a career for new graduates.

    Cons

    I get the sense that many people at the company are very comfortable with their jobs. Now, this doesn't necessarily have to be a bad thing! Personally, I would prefer to be surrounded by more aspirational people though. Middle management certainly seems to aspire for a great product, but often lack the inspiration to motivate teams.

    Advice to Management

    Offer incentives to learn skills outside of one's day-to-day job. Ensuring your employees do great work with their current jobs is wonderful, but training them for larger roles and/or opening learning opportunities for career switches would be phenomenal.

    AppFolio Response

    Apr 25, 2017 – CMO

    Glad to hear this has been a great place to start your career. Thanks for the suggestion about offering additional skills training!

  8. Helpful (1)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppFolio full-time (More than 3 years)

    Pros

    I worked at AppFolio for over two years and loved it. The team culture is work hard play hard... literally, a basketball hoop in kitchen. Everyone is like a second family. The product truly transforms companies lives.

    Cons

    Pricing went up, don't close as many deals with the new structure in place. We used to tell companies we can help them no matter the size, now all of that has changed.

    Advice to Management

    Big on career growth, but not many options. Never look at an employee as just a number, take pride in their work and never stop teaching them. Provide room for growth.

    AppFolio Response

    Feb 23, 2017 – CMO

    So glad to hear you had a great experience working here - hope you find success and happiness at your next company too. Thank you for contributing to our success and for the advice as we grow.


  9. "Excellent Company with a Start-Up Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Value Added in Santa Barbara, CA
    Former Intern - Value Added in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppFolio as an intern (Less than a year)

    Pros

    Awesome upper management and fantastic company culture. Every employee's opinion is valued.

    Cons

    Repetitive work and low pay.


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio part-time

    Pros

    nice benefits, nice team and manager, overall great work environment

    Cons

    hard to meet new people in different teams

    AppFolio Response

    Feb 13, 2017 – CMO

    Thanks for taking the time to write a review. We are always looking for creative ways to help more team members meet each other. This year we're planning some more lunches, another give-back event... More


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