AppStar Financial Sales Representative Reviews | Glassdoor

AppStar Financial Sales Representative Reviews

7 reviews

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Sales Representative

3.0
Star Star Star Star Star
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Mark S. Leibowitz
3 Ratings

Employee Reviews

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Pros
  • The managers for the outside sales reps are very helpful and will go to great lengths to assist you in closing deals (in 5 reviews)

  • A fantastic Sales department with a lot of great personalities and wonderfully driven outside sales reps whose motivation can be inspirational (in 4 reviews)

Cons
  • Competitive industry with too many other bad companies that make the business owners leery of all companies (in 5 reviews)

  • The credit card industry is riddled with people that will flat out lie to get the deal (in 3 reviews)

More Pros and Cons

  1. "The Best In The Industry!!!!!!! HANDS DOWN!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Representative
    Current Employee - Regional Sales Representative
    Recommends

    I have been working at AppStar Financial full-time (More than a year)

    Pros

    Excellent, Excellent company, Pay is Great! Very flexible hours, and they go out of their way to make sure merchant is extremely Happy!!!! Love working in the community and helping out businesses that myself and my family visit as customers!!

    Cons

    No real cons. In the beginning you have to build up your book of business, but after that the sky's the limit!! Great Company!!!

    Advice to Management

    Keep allowing the team players to do more!


  2. Helpful (6)

    "AppStar Merchant Services - A+ BBB with over 700 complaints. Check it out for yourself."

    Star Star Star Star Star
    Current Employee - Sales Representative/Sales Manager in San Diego, CA
    Current Employee - Sales Representative/Sales Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AppStar Financial (More than a year)

    Pros

    This is a hard one to answer. I have held a Sales Manager role in San Diego and I have also done outside sales for the company. The appointments they claim to be set and double confirmed. Maybe the prices before the fine print.

    Cons

    Where to start? Most appointments are duds with biz owners that are not interested in meeting w you. I have heard the call center making the appointments out of Texas and the call center reps are misleading. This business model is to hire anybody that has a car and valid drivers license to meet with the "appointments" I would stay away from this company unless you just want the title as a sales representative this company has nothing to offer.

    This industry is completely saturated. You will not have success with this company- but you can always try.

    Advice to Management

    Training the appointment setters and confirmed a lot better. Gas pay out - advices to the recruiting staff don't mislead and say you can make 100k. The truth of the matter is about 2-3 people make good money within this organization aside from the inside sales managers who make about 60k.


  3. "This is not a job for somebody who expects to make money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Account Executive/Outside Sales Representative
    Former Contractor - Account Executive/Outside Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AppStar Financial as a contractor (Less than a year)

    Pros

    Scheduled appointments and flexible working hours may attract employees but that is nothing if employee can not make money. The company gives employee some hope to be successful but they might not come true.

    Cons

    Managers ask employee to be a role player or somebody who can bring a client to a trap. Small business owners are not stupid as managers expected. Many companies such as Dharma, Helcim, Payline have competitive rates and great customer service. They don't have terminal fee, early termination fee , and application fee while Appstar has all the fees. Manager don't let employees know anything useful about the rates. Do not think this can be a full time job or career. This might be ok for some business minded beginners to learn something during a try. The company is not responsible for anything and they disappear if employee can not bring some money for them.

    Advice to Management

    Treat your employees better with benefits instead of advertising constantly on youtube.


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  5. Helpful (9)

    "Micro-management at its finest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Representative in Cleveland, OH
    Former Contractor - Sales Representative in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AppStar Financial as a contractor (Less than a year)

    Pros

    Good commissions when they are earned. Solid product line. Preset appointments. Flexibility with your schedule, though there's some attitude that goes with it (not a big deal, just be prepared).

    Cons

    Get ready to be micro-managed. You will tell your sales manager literally every single thing you do right down to when you wish to go to lunch. Every stop you make, you call. Before you leave, you call. Then you will be directed to go BACK to a dead appointment and try again, and again, and again, even though YOU are in the field and your manager is 1200 miles away in California. Maybe that would be ok if you were on salary and had an expense account and benefits... but you're really an independent contractor who is treated like an entry level minimum wage employee.

    And the sales process itself is so shady. You are told to "sell yourself" and "nothing is more important than the prospect liking you" (right in their training materials word for word). This is true, because you won't be able to quote the prospect a rate or give them details. Your job really is just to smile/flirt/shake hands with the prospect and stand there like a dummy while all the decisions are made in California by a sales manager. You are required to collect their documents and call your manager at least 2 times in every single appointment. If you have a prospect that is in the LEAST bit sophisticated and wants to shop rates or has another offer, forget it. They absolutely WILL NOT let you quote a rate, ever. They want to "cherry pick" the prospects who are what sales people call "lay downs". The sales manager will be attempting to maximize the revenue to the firm by *just barely undercutting what the client is already paying, and if he is rate shopping the company will NOT offer a rate. You're supposed to overcome the objection of "what is your rate, I'd like to know what I'm paying before I spend an hour on your application and hand you an application fee". If you cannot, so sorry, go to the next business. Well, actually not, you'll be told to go back in over and over and attempt to convince the prospect that he should fill out your application (and pay an application fee which is most of your commission) BEFORE you can get an offer from corporate. Though your sales manager is 1200 miles away at a desk, he will assume you just didn't try hard enough or are not a good salesperson and can't read the energy of the conversation and just demand you keep going back in to keep trying. You better be ready to embarrass yourself with grace and dignity.

    They will provide a couple appointments per day, which is very nice, but the prospects will often have low interest. Right in your training you will hear a real telemarketer practically beg to set an appointment with a prospect who had zero interest in the product. The prospect's energy was essentially "I have massive anxiety, I don't want to deal with these technical things, I don't like sales people, I don't want to talk to anyone, What do I have to say to get off the phone without just hanging up on you?" The telemarketer charged right through and set the appointment. The company praises this type of sales call. These are the types of calls you will be on at least some of the time; an appointment is set but it's often only set to get the telemarketer to hang up the phone. Can a sale be made in a shop like that? Sure. Is it a high percentage? No. Is it the company's time and money spent going there? No, it's yours.

    If you have NO experience in sales and just want to experience rejection and the HARD close, and you get a real charge out of making the TOUGH sales, this is your chance. It's also possibly a sales job for someone more interested in socializing with business owners than in developing a salesmanship skill, because you are not empowered to be a professional whatsoever. You are just there to schmooze. But if you want to maximize your earnings as a PROFESSIONAL, look elsewhere.

    Advice to Management

    Stop using contractors. Just let the telemarketers transfer the prospects directly to the sales managers in California. Either that, or empower the people on the streets to act as professional sales people instead of treating them like muppets on a string.


  6. Helpful (1)

    "Great Intro to Sales!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Minneapolis, MN
    Former Employee - Sales Representative in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AppStar Financial part-time (More than a year)

    Pros

    Booked appointments for sales reps, 1-1 coaching from manager, as much involvement as you require, time off is available

    Cons

    It's credit card processing...it can be a brutal business

    Advice to Management

    Keep honesty and integrity top notch! Make sure to process at rates quoted!


  7. Helpful (7)

    "Not exactly what you think by the job description"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Denver, CO
    Former Employee - Sales Representative in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AppStar Financial part-time (Less than a year)

    Pros

    Appointments set by Corporate. If you get a good manager, it can make all the difference. If you get a jackass that you don't mesh with, ask for a change immediately or get out, you won't get anywhere spinning your wheels with someone like that.

    Cons

    More than half of the appointments are bogus or have no potential. There's A LOT of driving. Commissions are substantially less than the given examples. Not much chance to have that much profit in a deal which if there was, it would be accurate.

    Advice to Management

    Tone down your job description and commission calculation examples, they only set everyone up for disappointment and failure. Don't reward the call center for setting bogus appointments.


  8. Helpful (2)

    "My experience with Appstar has been fine."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    No opinion of CEO

    Pros

    Independent contractor, company books appointments, good coaching from management.

    Cons

    Not always very easy to make bonus, company offers no mileage benefits.

    Advice to Management

    Reconsider mileage benefits.