Apple Genius Reviews | Glassdoor

Apple Genius Reviews

Updated Jun 13, 2019

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Found 828 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
85%
Approve of CEO
  1. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Genius 

    I have been working at Apple full-time for more than 5 years

    Pros

    -training is a beneficial skill you can use even outside of apple -teaches you to be in a fast paced environment

    Cons

    -you have customers back to back and only 10-15 minutes per

    Advice to Management

    Listen to your tenured technicians. The Genius Bar works because of them. There are always ways to control the flow of traffic most days which alleviates the stress of people having to wait long

    Apple2019-06-13
  2. Helpful (1)

    "Apple Store Workplace Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Apple Genius in Boston, MA

    I have been working at Apple full-time for more than a year

    Pros

    Very fast paced, vibrant, energetic with free exchange of feedback and support from management

    Cons

    You really have to drink the kool-aid or you won't fit in as much and have to deal with a lot of demanding customers coming in the store with unrealistic expectations.

    Apple2019-06-08
  3. "cool gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Apple Genius in Los Angeles, CA
    Approves of CEO

    I worked at Apple part-time for more than 5 years

    Pros

    the people you work with

    Cons

    the pay really sucks. they screw people over

    Apple2019-06-07
  4. "Awesome experience with plenty of benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Genius in Rancho Cucamonga, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple part-time for more than 3 years

    Pros

    Great benefits Coworkers Work Hour flexibility

    Cons

    Retail hours Customers can be difficult to deal with at times

    Apple2019-05-31
  5. "Ehhh It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Genius in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Apple full-time for more than 8 years

    Pros

    Great Benefits Commuter Card Awesome co-workers Apple Listens to its employees (Sometimes)

    Cons

    Work-Life Balance -Sucks Annual Raises are horrible Getting a promotion... Good luck here's a list of things to do before we promote you. POLITICS ALERT Favoritism EXHAUSTING AND DRAINING Lack of Transparency

    Apple2019-06-07
  6. "Only if you're desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Genius in Naperville, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Apple full-time for more than 3 years

    Pros

    Excellent benefits for Medical, Dental, etc

    Cons

    Terrible management, the people that make the "real" decisions have no idea how they're affecting the retail side of the business.

    Advice to Management

    Appreciate your employees. There's so much turnover because people that haven't earned it get promoted based on the manager's own agenda so the hard workers end up leaving.

    Apple2019-06-02
  7. Helpful (1)

    "Great stepping stone"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Apple Genius in Bethesda, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Apple full-time for more than 3 years

    Pros

    Great team environment and the company truly cares about the customer. Perfect opportunity to build customer service skills and make life-long friends. Benefits are amazing and awesome resume booster.

    Cons

    Very hectic and stressful but makes the day go by fast. For the amount of work that we do day-to-day, compensation could be a lot better. Became a lot about numbers and “promoters” in the recent years but I guess that’s any business.

    Advice to Management

    Rather than focusing on numbers, continue to focus more on the employees. Everybody is constantly under stress. Continue to build morale and make work more enjoyable.

    Apple2019-05-14
  8. "Mostly great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Apple Genius in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple part-time for more than 3 years

    Pros

    - Great team/great people - Stimulating work environment - Access to cutting-edge technology

    Cons

    - Poor management. - The store is always busy.

    Advice to Management

    - Avoid micromanaging your technical support specialists

    Apple2019-05-14
  9. "Great job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mac Genius in Salt Lake City, UT
    Recommends
    Neutral Outlook

    I have been working at Apple part-time for more than 3 years

    Pros

    Schedule is kind of flexible around school, pay is competitive and benefits are good

    Cons

    Raises small, retail management could be seriously better and there is no transparency

    Advice to Management

    Take care of your employees and customers and be less like statistic driven robots

    Apple2019-05-24
  10. "Fantastic Company"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mac Genius in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple full-time for more than 5 years

    Pros

    they train in house people you work alongside the learning of technology benefits

    Cons

    management micromanaging. internal growth is minimal favoritism scheduling still treated as retail.

    Advice to Management

    get to know your people if they are the heart and soul of the company. and learn to remove the human element of your judgment.

    Apple2019-05-06
Found 828 reviews