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Apple Reviews

Updated November 17, 2017
2,071 reviews

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2,071 Employee Reviews

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  1. Helpful (3)

    "Business Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Expert in Philadelphia, PA
    Former Employee - Business Expert in Philadelphia, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Apple full-time

    Pros

    Apple prides it itself on diversity, inclusion, development and customer driven sales, all of which can make a great work environment. The perks and benefits of working here are great: discounts on products, great healthcare, good coworkers and interesting interactions with customers, etc.

    Cons

    The biggest opportunity that Apple has to retain talented folks is to get competitive with its pay scale at retail stores. Across the board, people doing “desk” jobs, supervisory jobs and positions with accountability above and beyond device sales are underpaid. In our market, an equivalent position for my role would be $10-15k more, plus commission (Apple doesn’t believe in commission). Below average salary combined with long hours, weekend work and stressful retail life equal high employee turnover and dissatisfaction that is shared by a number of employees.

    Advice to Management

    Rethink the retail evaluation. High performing employees should receive bonuses or commission and employees with leadership responsibilities and/or supervisory positions should be paid market value. Experienced people who are good at their job are walking out the door because they literally can’t pay the bills on their salary. If Apple truly believes that “good enough, isn’t” then they should seriously rethink their good-enough salary scale.


  2. Helpful (3)

    "Great opportunity, comes with a cost. Have a plan to move up, move sideways within Apple, or move on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple Care Advisor (Work From Home) in Akron, OH
    Former Employee - Apple Care Advisor (Work From Home) in Akron, OH
    Neutral Outlook
    Disapproves of CEO

    I worked at Apple part-time (More than 5 years)

    Pros

    It is work from home. All training, including your initial training, is done from home.

    Part-time employees get some full-time employee benefits, including medical and life insurance. There is paid time off, and paid time off for family issues such as sick kids, death in the family, etc. These are all good things for your family, no doubt about it.

    Most of the customers you’ll deal with are “normal” people who legitimately need help and will appreciate the time you spend with them resolving their issues.

    The starting pay isn’t bad at all. You can get extra hours at times.

    You’ll build good experience you can put on your resume.

    Cons

    Remeber this if you apply for this position: Customers will yell at you from time to time, and you have almost no recourse or backing from management if you hang up on them. Apple’s policy toward irate customers is essentially suck it up and let them yell, which will lead to bad customer surveys for you, which will wreck your stats, which will impact your raises and your position in the quarterly shift bid process. This policy enables the kind of person who has learned they can bully their way into anything they want and helps cause this behavior to become increasingly a societal norm. It doesn’t take many of these types of customer calls to make you forget about all the others that went really well.

    Your first two levels of management are going to be hit or miss. You’ll love the good ones, and hope you can outlast the rest of them. Take a wild guess at which group is the larger.

    You will work 8 hours on either Saturday or Sunday. Make sure you can deal with this and its impact on your time with your family. You will be required to surge to full-time 2 or 3 times each year, and one of those will be for Christmas from about 2 weeks before through 2 weeks after. Be ready for this impact on your time with family on holidays. Full-time surges often come with (mandatory) overtime as well.

    Advice to Management

    Promote people to management based on merit, not “diversity.” Your employees hear what you say, but they also see what you do, and they remember how your actions impact them. They know when your words and actions don’t match.

    Make a stand for civility, instead of whatever feel-good liberal cause floats your boat on a given day. If customers learn that they won’t get help if they treat your employees like crap, they’ll stop treating them like crap when they call. Maybe theyll stop treating other people that way, too. If your employees know you have their back when they get the joy of dealing with an irate customer, they’ll probably make an honest effort to try to get through the anger and solve the customer’s issue. They’ll respect you for the backing, too.

    Fix the broken shift-bid process before your employees start embracing the idea of unionizing in order to fix it for you. Portions of your workforce might seriously embrace it, even if they don’t like other things about unions.

    Tim Cook needs to spend less time on politics and more time figuring out what’s about to tank his company. Apple has successfully brought itself to the verge of obscurity before, and its about to do it again if Timmy doesn’t wake up and focus on the stink that’s right under his nose.

  3. "Losing their culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Cupertino, CA
    Current Employee - Software Engineering Manager in Cupertino, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Apple full-time (More than 8 years)

    Pros

    The company has excellent benefits (health, dental, vision, 401k, employee discounts, etc.) and terrific cafeterias.

    Cons

    Rapid growth has resulted in a significant loss of the culture which has made Apple a great company.

    Advice to Management

    Focus on attention to details, quality and long term features. Product ownership should be shared by everyone.


  4. Helpful (1)

    "At Home Technical Advisor"

    StarStarStarStarStar
    Former Employee - Apple At Home Advisor
    Former Employee - Apple At Home Advisor

    I worked at Apple (More than a year)

    Pros

    As a college advisor, your schedule will be flexible.

    Cons

    They are too focused on metrics

    Advice to Management

    Every call center wants to preach that it's all about the customer's experience, but as soon as your calls start lasting longer than 15 minutes on average, managers start getting on you. Apple is no exception. They preach and preach about the customer experience, but they are definitely metrics focused.


  5. "Review Based off Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very intelligent people who offer a lot to learn from
    Quick pace and industry leader
    Multiple gyms, health benefits

    Cons

    Not racially diverse
    Does not offer free food
    Discount on Apple products is not that nice


  6. "genius"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The Benefits are the best

    Cons

    Lack of communication all around


  7. "Electronic Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good to work with people in the company.

    Cons

    There are too many smart people!

  8. "Good place if you don’t want a personal life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Apple full-time

    Pros

    The pay and benefits are beyond what any other retail job can pay you.

    Cons

    You have no control over your free time, and are made to feel like you’re not contributing if you ask off more than they’d like. Your personal life is a joke.


  9. "Apple Store Leader Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time

    Pros

    Fast paced working environment. Good managerial training. Good people and good benefits.

    Cons

    Limited career growth in Retail.


  10. "Apple marcom..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Apple full-time (More than a year)

    Pros

    good pay, (that's it) good work environment for employees

    Cons

    too much micro management, and need more real talented people instead
    inefficient work environment and people
    Too much nepotism makes it hard to move forward


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