Apple Reviews | Glassdoor

Apple Reviews

Updated December 15, 2017
2,110 reviews

Filter

Filter


2,110 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Manager in Lincoln, CA
    Current Employee - Technical Support Manager in Lincoln, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Coaching and development of hourly employees is great they give you training to do this well. Earn vacation sick and even free pto days throughout the year.

    Cons

    - can’t take pto that’s planned bc of strict role requirements
    - often cannot attend holidays, kids or school functions bc of the over demanding role requirements
    - upper management being brought in is not aligned with Apple values, taking business objectives and goals from Apple trying to implementing it internally which leads to stressed out over worker employees who either get fired or leave.
    - the pay is not competitive for how much you end up working. On average a AppleCare manager works 12-14 hours daily. Yearly reviews are too harshly weighted resulting in barely 1-3% annual increases.
    - advancement is tricky. If you want to move into leadership it’s not common knowledge to speak the Apple lingo and spend time frequently networking with upper management. You can spend months or years doing this before being selected for a simple rotation in the next role.
    - Most of your managers time is spent managing attendance because the hourly employees don’t show up to work. Caliber of hourly employee hired are extremely low way different then the store employees for sure.

    Advice to Management

    Focus on what it will take to re-align with Apples culture. Don’t over work managers but instead fix your interview vetting process to hire better candidates. Same came be said of the employees the managers are in charge of. They are typically unmotivated to be top performing in their role they expect to just be given a promotion.


  2. "Mixed Feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist
    Former Employee - Technical Specialist
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Apple full-time (More than 3 years)

    Pros

    Apple hires the absolute best people possible as retail employees, benefits were nice, schedule flexibility was great, opportunity to get costly technical certifications for free

    Cons

    No room for vertical growth outside of retail (they offer 'career experience', but they rarely ever result in movement from retail), questionable leadership, company more focussed on being politically correct than fighting for its employees.

    Advice to Management

    Management was not the best half of our leaders were incredible, and half were idiots who got paid too much money, the worst though, was our store leader who never gave any indication of caring about employees, but of caring about what our market leader cared about and his own reputation. Sadly the chain up upper management isn't very great for my market.

  3. "Some Thrive others Wither"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - IOS Technical Support Advisor in Austin, TX
    Former Contractor - IOS Technical Support Advisor in Austin, TX
    Positive Outlook
    No opinion of CEO

    I worked at Apple as a contractor (More than a year)

    Pros

    Mac OS & Apple iOS users Paradise; frequent food bashes are very nice

    Cons

    As a contract employee food only, no beer or Apple swag; as stated previous if you are not an Apple aficionado troubleshooting customer issues may difficult for some; also the feeling that you are only as good as your last DSAT (dissatisfied customer survey)


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Apple full-time

    Pros

    Benefits and vacation bonus are amazing

    Cons

    Schedule and work hours are terrible


  5. "Product Design Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Design Engineer in Cupertino, CA
    Current Employee - Product Design Engineer in Cupertino, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Apple full-time (More than 3 years)

    Pros

    Tons of resources, lots of really smart people. You're working on products that millions of customers will eventually have in their hands.

    Cons

    Lots of type-A people you have to work with, definitely feel like a cog in the wheel. Company doesn't make you feel like you're important. Lots of corporate bureaucracy and disorganization as far as management goes - very much figure it out on your own type of attitude. Poor leadership because of lack of training and promoting people who are hard-nosed and many times lack empathy and people skills. Very little mentorship and career advancement opportunities, and poor work life balance for the most part.

    Advice to Management

    Have a more open work environment where employees feel like they can share their issues and are actually being listened to as opposed to pretending like you care but then disregarding or completely ignoring issues that are right in front of your face. Treat your employees like they matter, and they will be more loyal and work harder for you. There' s a reason why there's a high turnover rate.


  6. "Don’t get caught up in Apple."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple Retail Specialist in Novi, MI
    Former Employee - Apple Retail Specialist in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple part-time (More than a year)

    Pros

    Decent pay, fun work environment.

    Cons

    Almost everyone starts part time! No promise to be full, even for employees who’s been there, two yrs +

    Advice to Management

    Ok pay! Nothing is promised with Apple. Almost always start off a part time. A plus is that part time people get benefits, only because they know it will take a min to get to full time.


  7. Helpful (1)

    "Managing a team of technical project managers and engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Cupertino, CA
    Current Employee - Technical Project Manager in Cupertino, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Apple full-time (More than 10 years)

    Pros

    The work is highly challenging. There are ood opportunities to work on high-profile projects. Strong sense of accomplishment for most projects.

    Cons

    Politics plays a big role in getting ahead. The work can be overwhelming at times. Constant pressure to get projects done and unreasonable amount of time.

    Advice to Management

    Need to keep a constant review of workload.

  8. "Chaos and unhealthy culture in special projects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Machine Learning Engineer
    Current Employee - Machine Learning Engineer
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Apple full-time (More than a year)

    Pros

    -Good benefits
    -Decent Salary and RSUs
    -Emphasis on good software process

    Cons

    -Very top down flow of any work; no transparency; engineers do not know what and why a particular decision is made
    -Unnecessary high level of secrecy blocks engineers mind in doing creative things
    -Playing catch up in machine learning/AI
    -Unstable in machine learning projects due to managers who do not anything about recent machine learning trends
    -Culture promotes racial biases; No one questions why a particular decision of promotion or performance review was made

    Advice to Management

    Please try to improve the culture and racial bias towards asian people.


  9. Helpful (4)

    "Business Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Expert in Philadelphia, PA
    Former Employee - Business Expert in Philadelphia, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Apple full-time

    Pros

    Apple prides it itself on diversity, inclusion, development and customer driven sales, all of which can make a great work environment. The perks and benefits of working here are great: discounts on products, great healthcare, good coworkers and interesting interactions with customers, etc.

    Cons

    The biggest opportunity that Apple has to retain talented folks is to get competitive with its pay scale at retail stores. Across the board, people doing “desk” jobs, supervisory jobs and positions with accountability above and beyond device sales are underpaid. In our market, an equivalent position for my role would be $10-15k more, plus commission (Apple doesn’t believe in commission). Below average salary combined with long hours, weekend work and stressful retail life equal high employee turnover and dissatisfaction that is shared by a number of employees.

    Advice to Management

    Rethink the retail evaluation. High performing employees should receive bonuses or commission and employees with leadership responsibilities and/or supervisory positions should be paid market value. Experienced people who are good at their job are walking out the door because they literally can’t pay the bills on their salary. If Apple truly believes that “good enough, isn’t” then they should seriously rethink their good-enough salary scale.


  10. Helpful (4)

    "Great opportunity, comes with a cost. Have a plan to move up, move sideways within Apple, or move on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple Care Advisor (Work From Home) in Akron, OH
    Former Employee - Apple Care Advisor (Work From Home) in Akron, OH
    Neutral Outlook
    Disapproves of CEO

    I worked at Apple part-time (More than 5 years)

    Pros

    It is work from home. All training, including your initial training, is done from home.

    Part-time employees get some full-time employee benefits, including medical and life insurance. There is paid time off, and paid time off for family issues such as sick kids, death in the family, etc. These are all good things for your family, no doubt about it.

    Most of the customers you’ll deal with are “normal” people who legitimately need help and will appreciate the time you spend with them resolving their issues.

    The starting pay isn’t bad at all. You can get extra hours at times.

    You’ll build good experience you can put on your resume.

    Cons

    Remeber this if you apply for this position: Customers will yell at you from time to time, and you have almost no recourse or backing from management if you hang up on them. Apple’s policy toward irate customers is essentially suck it up and let them yell, which will lead to bad customer surveys for you, which will wreck your stats, which will impact your raises and your position in the quarterly shift bid process. This policy enables the kind of person who has learned they can bully their way into anything they want and helps cause this behavior to become increasingly a societal norm. It doesn’t take many of these types of customer calls to make you forget about all the others that went really well.

    Your first two levels of management are going to be hit or miss. You’ll love the good ones, and hope you can outlast the rest of them. Take a wild guess at which group is the larger.

    You will work 8 hours on either Saturday or Sunday. Make sure you can deal with this and its impact on your time with your family. You will be required to surge to full-time 2 or 3 times each year, and one of those will be for Christmas from about 2 weeks before through 2 weeks after. Be ready for this impact on your time with family on holidays. Full-time surges often come with (mandatory) overtime as well.

    Advice to Management

    Promote people to management based on merit, not “diversity.” Your employees hear what you say, but they also see what you do, and they remember how your actions impact them. They know when your words and actions don’t match.

    Make a stand for civility, instead of whatever feel-good liberal cause floats your boat on a given day. If customers learn that they won’t get help if they treat your employees like crap, they’ll stop treating them like crap when they call. Maybe theyll stop treating other people that way, too. If your employees know you have their back when they get the joy of dealing with an irate customer, they’ll probably make an honest effort to try to get through the anger and solve the customer’s issue. They’ll respect you for the backing, too.

    Fix the broken shift-bid process before your employees start embracing the idea of unionizing in order to fix it for you. Portions of your workforce might seriously embrace it, even if they don’t like other things about unions.

    Tim Cook needs to spend less time on politics and more time figuring out what’s about to tank his company. Apple has successfully brought itself to the verge of obscurity before, and its about to do it again if Timmy doesn’t wake up and focus on the stink that’s right under his nose.


Showing 2,110 of 11,723 reviews
Reset Filters