Apple Reviews | Glassdoor

Apple Reviews

Updated May 24, 2017
9,750 reviews

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  1. Helpful (5)

    "Dead end."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mac Genius in Boca Raton, FL
    Former Employee - Mac Genius in Boca Raton, FL
    Doesn't Recommend
    Approves of CEO

    Pros

    Creative people are drawn to apple.
    There is a good benefits package

    Cons

    The pay does not match the level of work that is asked of you.
    The stores are understaffed.
    There is minimal support from the management.
    The pay is horrible so the people that work there are horrible also.
    The customers are frequently nasty to employees (mostly because of the chaos of the store and the lack of staff)
    The Mac Genius position is a dead end.

    Advice to Management

    Get back to basics. Apple used to be a place where some great talent loved to work. After years of monumental growth you have forgotten what made apple a great company to work for.

    Start hiring people who are passionate about the company again. Start paying acceptable wages and promote within.


  2. Helpful (10)

    "Check your creativity at the door"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editorial Manager in Cupertino, CA
    Former Employee - Editorial Manager in Cupertino, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great products and interesting look at what's coming up. It's kinda cool to be at the cutting edge of technology hipness. Plus you get to use Apple products in your daily work, which is a definite plus. There's a lot of excitement in the atmosphere from people who are truly energized by what they do. The "coolness" of the corporate culture make it the kind of place where people are impressed when you tell them who you work for. And the overall industry affection for all things Apple make it the kind of place where you don't worry if your company will be in business in 6 months.

    Cons

    There's a decided lack of creative freedom, very little room for advancement, and atrociously bad management. Only certain people are allowed to have ideas, and many of us who were hired because of our creative background have to stifle our experience and just do what we're told. It also has the worst management I've ever experienced. I had 5 different managers in 18 months and not one of them every held a one-on-one with me. Even when I requested time with a new manager, they were too busy impressing their own manager to deal with the people who reported to them. It's sad to see so many great ideas never get off the ground because the people who came up with them weren't "important" enough. Plus there's this huge "high school clique" mentality of the cool kids vs. everyone else. If you aren't one of the cool kids, you don't get to work on the interesting projects, get noticed my management, or have any chance to prove what you can do.

    Advice to Management

    Let your people do the job you hired them to do, rather than make them produce second-rate work based on your own ideas.


  3. Helpful (15)

    "Apple is not a magical place"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hardware Engineer in Cupertino, CA
    Former Employee - Hardware Engineer in Cupertino, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    The best reason to work for Apple is that you will get to see your products go to market almost every year. If you get a strong team that likes to follow process (and there aren't very many of these types of teams), then you will be happy. If you can still get stock options, you'll get a good return on your investment.

    Cons

    It is a completely dysfunctional organization with almost no memory of lessons learned. The products are very challenging to complete when given minimal time and subpar resources. If you're not in the iMac or iPhone groups, then count on being the last priority when it comes to resources.

    Advice to Management

    Give employees a career path and allow them to expand the scope of their jobs.


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  5. Helpful (10)

    "Apple is a low-paying, unethical sweatshop."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Assistant in Portland, OR
    Former Employee - Customer Care Assistant in Portland, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You enjoy being treated as less than human. You're desperate and can't find anything else.

    Cons

    Apple has no conception of employees as human beings. This is made evident through its incentive bonus plan. You can earn a max of about $500 per month based on customer feedback. Exact amount depends on customer ratings and number of reviews received. However, management makes it clear through periodic reminders that if you miss any time at work for any reason, you are displaying a poor work ethic and will lose your earned bonus. A sick day costs you the entire bonus for the month, even if it's the last day of the month and you were about to qualify for the maximum bonus. Lateness to work for any reason, even a legitimate one like a car accident costs you a significant portion of the bonus. I have been with mothers as they sobbed in the break room, because they have to leave work in the middle of the day to take care of a sick child, knowing that they will lose their bonus money and will struggle to be able to pay the child's doctor.
    Apple management actually states in writing that "it is always your choice if you don't come to work and you are showing a poor work ethic if you don't". Legitimate sickness, legitimate child care issues, any legitimate reason for absence is not accepted. Because of the significant drop in earnings, people usually don't stay out when they're sick; colds and flu are rampant in this workplace.
    Furthermore, the requests for feedback about your work that Apple e-mails to customers do not mention your name, or the topic that was discussed during the telephone call. Quite often the customer reviews someone other than you, e.g. a previous agent they were dissatisfied with, or a Mac Genius at the Apple Store you referred the caller to. So even if you did a great job, you get a bad review on your record. This reduces the percentage of good feedback for the month and drops your bonus. Apple does not remove these mistakes from your record. Management says "you get some good ones and some bad ones." In other words, tough s***. I have lost hundreds and hundreds of dollars because of this unconscionable attitude.
    Who has the poor ethic in this picture?

    Advice to Management

    Get a clue. Explore how the majority of large American businesses handle their employees.


  6. Helpful (41)

    "Apple was a huge disappointment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It is nice to be around so may really bright people and I did pretty well financially with my stock options/employee stock purchase plan.

    Cons

    As a female engineer, it was impossible for me to develop or even stay up to date. There were
    "some" really great guys who treated me as an equal from the first moment. However, there were
    too many others who excluded me, talked down to me, and discounted or ignored what I had to say.

    I was shut out from the projects and information that I needed to stay up to day or develop as an
    engineer. I did everything in my power to try to get around this, and was still shut out.

    They have a diversity program, but are very naive about what is really going on.

    I also got the distinct impression that the software engineers would never get the same respect and
    status as the hardware engineers.

    In addition, certain people, would obstruct teamwork and information sharing presumably to
    preserve their job security.

    The last thing that really bothered me was that certain teams were required to work seven days a week for 2 or 3 months straight, in order to get a product out.

    Advice to Management

    First level managers and program managers should get a lot more training than they do today.

    Working 7 days a week makes people's total output go DOWN. Set the right weekly milestones and have people go home and recharge on the weekends. They will get MORE done every week.


  7. Helpful (7)

    "Great job for people who don't know what it's like to be treated like a human being."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mac Specialist (Apple Store) in Edison, NJ
    Former Employee - Mac Specialist (Apple Store) in Edison, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    You will be in the midst of cutting edge, cool technology and will be seen as cool by your friends and customers. You'll only need to by pants, undies, socks, and shoes since you'll always have a new t-shirt. You get discounts on equipment. You may be able to see products that are never put on the sales floor.

    Cons

    You are there to be kicked by the customer, while management holds you down. They never stop thinking of news ways to work you, while your paycheck stagnates. Communications of company policies is sporadic. You are expected to keep up with the technology on person, unpaid time by customers and management, which is too much to ask for a job paying at this level. Management can be arrogant, oblivious, and mean-spirited all at once. You are not allowed to miss time for an ill relative - not even for a day. If you have a real, full-time job other than Apple, Apple will hire you and then assume it is first. There is absolutely no concern for employee safety. Music that is racist, sexist against some employees is allowed to play in BOH (Back of House) with no intervention from management. Management has been known to throw things at employees.

    Advice to Management

    An adult needs to run this store.


  8. Helpful (10)

    "manager with poor people skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cupertino, CA
    Former Employee - Software Engineer in Cupertino, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    high-tech, cool factor, tons of toys, shiny modern offices, young and mature crowd, quiet and safe neighborhood near plenty of good place to have lunch .

    Cons

    Boss was a good engineer who was promoted way to early so had NO people management skills whatsoever. I left after being tired of hearing him scream at us, including senior engineers he would get angry at when he was under stress. Boss was unable to manage any kind of stress even simple pressure coming from junior always nagging.

    Advice to Management

    surround junior manager with mentors and offer them an easy way to get help and support when they are not comfortable with a specific situation.
    promote engineers to manager only when has proven people skill as a team lead.


  9. Helpful (5)

    "Think the Same."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Austin, TX
    Current Employee - Advisor in Austin, TX
    Doesn't Recommend
    Approves of CEO

    Pros

    To be fair, Apple provides excellent compensation for in-house employees. Benefits, pay and other company perks (stock, health insurance) aren't shabby at all.

    A good chunk of management at AppleCare still retains what one could call an "old Apple" feeling. These managers, dwindling in number, have worked with Apple for many years and are laid back, responsive, honest and generally pleasant to work under/with.

    Cons

    This is with regards to AppleCare specifically (as opposed to those involved more directly with the company's internal goings-on). Having to tell a computer when and why you need to go to the bathroom or make any minute changes in your day is extremely Orwelian and the complete opposite of what one might expect from a company as "creative" as Apple.

    As Apple has grown, so has AppleCare, which is now treated like any old call center. There is a severe lack of transparency between certain levels of management and the work-lives of "the underlings."

    Advice to Management

    Think different, the way AppleCare (supposedly) was run previously. Allow information pertinent to an employee's job (or job advancement) to flow freely from above. Trust your employees to really be going number 2 when you think your 1984-esque computer system is going wacko.


  10. Helpful (6)

    "A good place to have on your resume, but move on or out quickly. Politics rule here."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Get early info on product releases and plans. Get to be in the reality distortion field and understand how it works.

    Cons

    Poor management and development of employees. Politics rule who gets a promotion and who works on interesting assignments, even if the idea originated from someone else. A friend of mine was forced to leave after his bosses best friend was fired from another team. They had no extra headcount so his boss made mistakes and blamed them on him so he could be fired, and then replaced him with his friend. HR wouldn't do anything about it when they were told what happened. Similar stories abound there, and makes people want to leave.

    Advice to Management

    Stop letting people steal ideas from one another and try to run with it themselves. Yes, everything is ultimately decided at the top, but that doesn't mean you should let everyone below you just run around playing politics.


  11. Helpful (7)

    "Don't hope for advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Aventura, FL
    Former Employee - Specialist in Aventura, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Relaxed environment, relaxed attire. Freedom (to an extent) of how you can present the products. People are generally good to work with (case by case).

    Cons

    Management stresses various opportunities for advancement and "everyone starts as specialists", but contradict themselves by bringing in less qualified individuals from competing retail outlets for higher positions. Management has poor communication with each other. For the amount you make for the company, your salary will be significantly lower than 10%. This is demeaning.

    Advice to Management

    As much as management is required to preach individuality and making lives better, the management fails to apply this when dealing with an employee's actual living situation. The management at this particular store seem too scared of losing their jobs than concerned with doing an actual "good job".


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