Apple Reviews | Glassdoor

Apple Reviews

Updated October 18, 2017
720 reviews

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  1. Helpful (2)

    "Apple Care College Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Apple part-time

    Pros

    Great pay
    Apple Products provided (iMac, iPod)
    Employee Discount

    Cons

    Unflexible hours
    Micromanaging Managers
    Improper expectations are often set

    Advice to Management

    Please set the proper expectations for the people you hire. Don't have people thinking they're going to be working on iOS and then move them to Mac without the proper training. Also since it is the college program hours should actually be flexible and reflect the changing schedule of a college student.


  2. Helpful (1)

    "No Long Term Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Specialist
    Former Employee - Business Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apple (More than a year)

    Pros

    Flexible hours are pretty convenient.

    Cons

    Everything else was very horrible.

    Advice to Management

    Deflate your heads because you work at Apple retail.

  3. "Great benefits, lots of learning & growth as long as you aren’t lazy about your own development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mac Genius in Thousand Oaks, CA
    Current Employee - Mac Genius in Thousand Oaks, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple full-time (More than 8 years)

    Pros

    Great coworkers, fun environment, lots of opportunities to expand your knowledge base on tech. If there was a ‘Repair Genius’ position, I would be in heaven all day.

    Cons

    Genius Bar is hectic on weekends, & gets stressful. 60% of the bar shifts are spent resetting passwords, and dealing with people who don’t know what a backup is, or that multiple devices = multiple appointments.

    Advice to Management

    Stop micromanaging, you aren’t helping as much as you think you are. & just talk to your people. Connection teams are a joke when you sit down once a year during reviews. Exchange journal is laughable


  4. Helpful (1)

    "AppleCare Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I worked at Apple full-time

    Pros

    Great co-workers, support, and pay.

    Cons

    Management doesn't care about you. They only care about making themselves look good not helping you move up.


  5. Helpful (1)

    "The best at home tech support position for entry level people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Apple full-time (More than 3 years)

    Pros

    Great pay
    Amazing benefits
    Work from Home

    Cons

    Horribly mismanaged customer support sector
    Extremely busy queues
    Awful customers

    Advice to Management

    Stop hiring outside managers who are clueless about human interaction and have to be taught on the job

    TRAIN YOUR EMPLOYEES BETTER; stop running noobies through quick training and then dumping them loose on the phones, it's a domino effect of horror.


  6. Helpful (1)

    "Big "brand" name company, underwhelming experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Apple full-time (More than 5 years)

    Pros

    Easily transferrable skills, good on resume

    Cons

    Poor work/life balance, poor upper management, and horrible company culture.

    Advice to Management

    Management needs to focus more on leading, developing, and teaching instead of micro-managing basic tasks. They also need to take concerns from employees seriously instead of sweeping serious concerns under the rug (such as harassment in the workplace). Management also should focus on recognizing current talent and recognizing accomplishments of current employees.


  7. Helpful (1)

    "If you hob-knob... You're good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Specialist in New York, NY
    Current Employee - Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Apple (More than 5 years)

    Pros

    great benefits, flexible schedule. That is all.

    Cons

    If you're not in with the crowd, you're a face in it. If you just want to do a good job and make something of yourself, don't plan on it unless you're chatty (about nothing) with managers.

    Advice to Management

    Entirely numbers driven. This isn't something that is spoken about when interviewing. It is misleading. let employees know what they're getting into. It's like a bait and switch. It also leads to very poor work ethic. If a customer says they don't want AppleCare, the specialist will pass them off to someone else, which can take far too long to happen. So the customer waits, and the person who didn't want to sell without apple care, simply walks about with nothing to do. And THOSE are the people who get raises and position bumps. All because they only take customers who are going to bolster their numbers. This forces ALL other employees to try and do the same. Eventually, you'll see a floor full of people who don't want to do a damned thing, and this is obviously a horrible customer experience, as well as terrible for morale and mental health in general. But Angela made sure to make a wall pretty, so.... It's all good.

  8. Helpful (2)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Apple full-time

    Pros

    Great health insurance and some other benifits

    Cons

    Treat employees like cattle, have a horrendous turnover rate and over-worked for half the pay at other companies with desktop support engineers


  9. Helpful (4)

    "Dont get fooled by the career experiences"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Genius Administrator in San Diego, CA
    Former Employee - Genius Administrator in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Apple full-time (More than 5 years)

    Pros

    Job security! The people you work with are some of the best you ever will work with. So much talent. So much talent that I've seen become victims to managers who dont want to help take that extra step in their development. Pay is good for a retail standpoint, but for being in the tech field and having to deal with data loss and customers who are entitled... i would say at least we could get a lil more.

    Cons

    Only a t-shirt for christmas??? No bonuses?? Apple is always wanting you to do more with less... no more money. Apple thrives off of this chatoic atmosphere, and it gets old real fast. I felt like i was a swap monkey and pickup up monkey (for peoples finished repair retrieval). Apple's training was innovative 7 yrs ago, now you can go to another company and get the same thing. Dont be fooled by the in store career experiences either. They'll make you bust your __ and go with someone else when the job becomes available. I alway felt like i was giving, and not receiving anything...had to bounce!!! #deuces

    Advice to Management

    Our most importance resource, our soul is our people??


  10. "Great Customers - pay should be better"

    StarStarStarStarStar
    • Comp & Benefits
    Former Contractor - Apple Specialist in Atlanta, GA
    Former Contractor - Apple Specialist in Atlanta, GA

    I worked at Apple as a contractor (More than a year)

    Pros

    Great customers. Very easy support as they are all happy with the products.

    Cons

    The pay is terrible. Not a living wage even for college students.

    Advice to Management

    Offer salaries that are commiserate with your profits.


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