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Apple US Reviews

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272 Employee Reviews

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  1. "Not bad overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in New York, NY
    Former Employee - Concierge in New York, NY
    Approves of CEO

    Pros

    The work environment is fast-paced and the people genuinely care, at least for the most part. There is a strong sense of community within the store, and it has been a great place to develop friendships and to learn. Some days you get the chance to really make a customer's day, or to turn a bad situation into a positive one, and that can be very rewarding. The chance to make a customer's day is worth coming to work for in the morning, and management is (mostly) supportive of employees who go out of their way to do this, which is encouraging.

    Cons

    Secrecy hurts the company - employees are given limited information about important company news and events. Also, the tremendous volume of customers a store handles in a single day makes the pace incredibly stressful at times, and you are often forced to multi-task to the limit of your ability to comprehend. Customers can be extremely rude if they feel they've been slighted by the company, which seems to be frequent, as many people today have a sense of entitlement the size of California. The company also expects you to be a "team player" i.e. devote a generous portion of your free time to your work schedule.

    Advice to Management

    Promote based on how an employee treats customers, not how they perform financially. Give more employees the chance at full-time status if they want it.


  2. "Some change is needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Cupertino, CA
    Former Employee - Anonymous in Cupertino, CA
    Approves of CEO

    Pros

    Benefits and time off. The benefits are very good. So is the time off and vacations. I also think there is good work life balance. California laws allow for great benefits. Steve Jobs is revered at the company. Is seems to be a great leader and everyone is excited about the products. Employee discounts on products are a plus too.

    Cons

    Stucture needed for a growing company. As the organization get bigger, the organization will need to change how they go to market and the processes that the organization employs. The organization opposes this becauses it changes the company culture, but there is a way to balance maintaining the culture with structure needed for a growing organization.

    Advice to Management

    Change is needed for a growing organization.

  3. Helpful (2)

    "Passionate people, awesome products, great technology. Needs better work/life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    Passionate people, awesome products, great technology. Things aren't always done by the book, but things get done. There aren't strong guidelines in terms of procedure, just make it work.

    Cons

    Maniacal dictator leadership. Not particularly good at promoting a strong balance between work and personal life. Expectations (unspoken, of course) of a 50, 60, 70 hour work week are not unusual.

    Advice to Management

    Back off the expectations of having employees work themselves to death.


  4. Helpful (1)

    "Steve is a gifted marketeer, in knowing what people will buy, and when to bring new ideas to market."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Cupertino, CA
    Current Employee - Senior Project Manager in Cupertino, CA
    No opinion of CEO

    Pros

    A chance to say you work for a "cool" company, that outsiders admire for the most part. There's also a chance to be involved in a great innovative energy that you might not get elsewhere. Sort of a halo effect from the creativity that occurs all over, not just in engineering.
    At the end of the day, its nice to be recognized for being part of the effort. All in all, its a good community to be involved with.

    Cons

    The caste system between engineers and all who are not. Includes pay, smugness, attitude. People who aren't engineers are sometimes regarded as less intellectual, even though the work might be very creative, very important, and very mind intensive.
    You have use the F-word, "flexible", more times than one cares to count.

    Advice to Management

    Take care of your foundation and support structure to keep the roof from caving in. There's a significant team supporting the folks who create new products and marketing ideas. Many have decades of experience here, bringing invaluable tribal knowledge to the table.


  5. "Challenging a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    Keeps you on your toes, always improving. Great HR services.

    Cons

    Can be competitive at times, and everyone is very busy... almost too busy.

    Advice to Management

    I'd like more communication between departments just cause I'm an Apple fan, but it makes sense why certain things are kept in secret.


  6. "A big company in the mould of a small company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain Analyst in Cupertino, CA
    Current Employee - Supply Chain Analyst in Cupertino, CA
    Approves of CEO

    Pros

    Independent work culture making you manage ur workload.....

    Cons

    Too vague in terms of processes making it frustrating sometimes to get in touch with the right people.... sometimes I wonder at the inefficiences with which we operate in terms of operations and still get such a healthy margin.... what would happen if we can tighten our processes... somehow vagueness is a doubel-edged sword here at apple.. it fosters great ideas sometimes but leads to ad-hoc actions a lot of times making the company lot of money.....

    Advice to Management

    Never expect yourself to stay in one role here for a very long time.... there are so many things to do.. if you are up to it, there would be no dearth of work and opportunities....


  7. "Research the store's flow, workload and attitude before you accept and offer."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mac Genius in Roseville, MN
    Former Employee - Mac Genius in Roseville, MN
    Doesn't Recommend
    Approves of CEO

    Pros

    Better than average pay, excellent benefits for full time employees, including stock options. Above average training for skill positions, opportunities to grow if you are the right "type". Access to internal knowledge of products. Excellent corporate support for employees. Often get a "bonus" at end of year - usually an iPod. Somewhat "glamourous" I guess, you may impress your friends if you work there. Excellent discounts (25% off one full system per year, 15% off other systems, 10-15% off product including 3rd party product, lots of partnership discounts and offers.) T-Shirts provided.

    Cons

    In Retail - management. They hired people with no knowledge and gave them no training. Communication was next to nothing. Netpromoter feedback was only communicated it it was negative. Incompetent people were promoted. Policies were continually ignored, broken or sometimes outright imagined. Employee feedback was ignored, and if recognized, it was shot down or patronized. More attention was paid to sales numbers than customer satisfaction. Training provided was to "increase the sale" rather than find the best solution for the customer. Lack of inter-store communication left our market in the dark and the customer experience scattered and varied.

    Advice to Management

    Start focusing on the customer again. Be more selective in who you hire. Train the ones you do hire. Give more credit to the staff members who have worked there since the beginning. Grow slowly. Don't penalize good employees for the mistakes of incompetent ones. The time clock should not be a terminable offense. Stop over-promising to customers on goods and services we don't have the space or time to deliver. Defend your Geniuses. Honor your Creatives. Train and manage and observe your Specialists and Concierge. You can't manage the floor staff if you're never on the floor.

  8. Helpful (6)

    "A great place to work for days on end without a break."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Test Lead in Cupertino, CA
    Current Employee - QA Test Lead in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    The company is charged and on a roll. Products are exciting and the recognition is good for the ego. If you want to get to the heart of all things Apple, you need to work there. Few outside experts exist. The facilities are top notch, the food great (and subsidized) and the general culture makes day-to-day interactions easy. The benefits package offers the best healthcare (United), a 401k match, stock options plan, health club, and an extensive discount-sharing program with third party vendors.

    Cons

    Too much work for engineering teams. Most Directors/VPs want to hire more engineers, but they fail to hire enough QA to support them. QA is strained to the hilt throughout, especially in Mac Engineering, iPod and iPhone. Though management promises to do better, projects generally end up demanding weekend after weekend of commitment, or risk being labeled "not a team player." Most entry-level QA positions pay below the market average, and demand more time. In the end, Steve Jobs stands up at a comm meeting and offers a round of applause for everyone's families, but no profit sharing.

    Advice to Management

    Re-evaluate the distribution of head count, and push more folks into to QA to continue to support the industry-leading quality customers expect. Recent quality failures like me.com and it's services, and rapid-response updates for iPhone clearly illustrate the need for more people to get the quality up to a higher standard.


  9. Helpful (2)

    "Look before you leap"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Mid Florida, FL
    Current Employee - Assistant Store Manager in Mid Florida, FL

    Pros

    Great place to work if your an Apple "fan Boy" and think the company can do no wrong. The benefits are good and you can purchase Apple stock at a discount. This may be the best reason to work for Apple. Discounts on hardware is OK, but products must ship from CA, can't be purchased from retail stock. Retail stock discount is only 10% and excludes some products such as Bose.

    Cons

    Most store managers or general managers are incompetent. They lack respect for the employees and treat the majority of the customers with little or no respect.

    Advice to Management

    Hire better store managers that understand HR better.


  10. Helpful (4)

    "You won't be the smartest kid in class"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    Apple hires very well; your coworkers will be extremely talented and smart. You can learn a lot, fast, and you have the satisfaction of working for one of the best loved brands in the world. Too, the employee perks are good and getting better, albeit under pressure from GOOG.

    Cons

    It is a personality driven organization, and only those personalities that match the screaming tantrum thrower at the top seem to get ahead. The secrecy is beyond fastidious and is in fact insultingly petty and political, and often is an impediment to actually getting one's work done. Communication is not a skill that is prized or rewarded and thus is naturally underdeveloped to the point of atrophy. We're remunerated well, but not as well as perhaps we might be.

    Advice to Management

    Keep doing what you're doing, but pay more attention to company-wide communication over direction, succession, &c.


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