Appliance Factory & Mattress Kingdom Employee Reviews about "upper management"
43% would recommend to a friend
(36 total reviews)
44% approve of CEO
Found 36 of over 264 reviews
Updated Nov 15, 2023
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Excerpts from user reviews, not authored by Glassdoor
- "Pay is good and we stay busy." (in 16 reviews)
- "The people are great the pace is fast and if you put the work in its rewarding." (in 15 reviews)
- "Good money if you are good at cut" (in 14 reviews)
- "Great people and coworkers." (in 12 reviews)
- "Benefits are good including a full match 401k program." (in 12 reviews)
- "Upper management hires all employees and a lot of the time is dishonest about pay when it comes to sale people and management." (in 18 reviews)
- "Horrible internal systems, management as well as infrastructure." (in 14 reviews)
- "Long hours and dealing with unhappy customers" (in 12 reviews)
- "CEO is absolutely crazy." (in 9 reviews)
- "Since its a Commission only structure you have to take turns on the customers that walk through the door and you better not go out of turn because you may be messing with their commission." (in 9 reviews)
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This rating reflects the overall rating of Appliance Factory & Mattress Kingdom and is not affected by filters.
Reviews about "upper management"Return to all Reviews
- 1.0Jan 14, 2020Sales AssociateFormer Employee, more than 1 yearDenver, CO
People and managers in the store are great. Good earning potential if upper management would stop harassing employees and finding ways to take away commission.
Owner is HORRIBLE. Company would be great if Mr. Ewing would let the people in this company do their jobs without constant threats, berating people, and treating people like second class citizens. Upper management continuously finds ways to screw people out of money by taking away spiff incentives, and using money provided to the company by their vendors to pay minimum wage salaries. This was quite possibly the WORST place I have ever worked. Associates are required to pose as private sellers on for sale sites like Craigslist because the owner is too cheap to pay for actual dealer ads. If you refuse to fraudulently post his appliances as a private seller you are fired. Health insurance is ok for employees, but if you try to add a spouse the company contributes $0 of the premium making it unaffordable at best.4
- 1.0Jul 16, 2020Anonymous EmployeeFormer Employee, more than 1 yearThornton, CO
My team and coworkers were nice. That's as far as it goes for pros.
All the 5 star reviews are fake and written by the corporate team. Notice the 'current employee' status next to the reviews. They are fake because I've never met any coworker who liked working there. Bad management, bad CEO, bad culture, complete disrespect of employees. Sick days + holidays + PTO are ALL lumped into one. Holidays take from your PTO you earned. They make you work 8-6pm on salary and only inform you about this after you're hired. CEO Chuck walks around and berates his staff and upper management. I've never heard Chuck thank his upper managementmanagementmanagement team or say good job to anyone. He doesn't believe COVID-19 is real and will make fun of you for wearing a mask to work. The turn over is insane at this place, maybe over 30%. The CEO is even too cheap to buy the office keurig cups, something I've seen even at my lowest paying jobs. He is running the company into the ground and this place is straight out of the 1960's. Misogyny, racism, and disrespect run through this companies veins. PLEASE do not work here unless you are desperate! This is a dead end job.18
- 1.0Nov 9, 2023Product SpecialistCurrent Employee, more than 3 yearsDenver, CO
Good pay, great coworkers and team
This company is the worst. The CEO is stuck in the 80s and makes it his whole buisness model to sell broken appliances to people and refuse to take them back. Upper management is a bunch of yes men and any suggestions to improve the buisness are shut down. Company doesn't use marketing and expects employees to do free marketing for them via their own personal social media. HR will retaliate against you for daring to say anything negative about the company. As sales, you aren't allowed to call out the delivery team even if they mess up. You're expected and encouraged to lie to customers and punished if you don't. This company has potential but it's being held back by the CEO and Upper management. Until Chuck steps away from the buisness, this company won't go anywhere. Save yourself the headache and work literally anywhere else.1
- 1.0Nov 26, 2014Sales and ManagementCurrent Employee, more than 1 year
It's nice to hear that the management believes this is a good company to work for. It appears that the middle and upper management have a vested interest in seeing the that the company does well. However, the responses that they recently entered on the Glassdoor web site show that that they are out of touch with reality.
Pulling sales commissions at the drop of hat is bad business practice and unethical. If the Delivery group messes up, the sales person loses their commission. If the installation team messes up, the sales person losses their commission. If the salesperson doesn't sell a bed in addition to their product sales, then they lose their commission on the product sales. The company is too cheap to get some software to look up and calculate the sales tax; therefore, the salesperson has to spend time researching the different sales tax codes based upon the location where the customer says they are located. However, if the sales tax is not calculated correctly, then the salesperson loses their commission. It think you see the picture. The only people who are penalized is the salespeople who don't get paid an hourly rate, just a commission. If a customer walks through the door, a sales person might get run over by the Sales Manager who gets a base salary and a commission on anything they sale.7
- 4.0Sep 14, 2012Store ManagerCurrent Employee, less than 1 yearThornton, CO
A great opportunity to make great money in a retail environment. It's a tough job, but if you have what it takes the rewards are phenomenal. An opportunity to make 6 figures if you can balance managing and sales. It's an environment that believes in holding accountability and strong performance.
It's a very challenging job. The appliance business is very complicated and there are many situations when it is difficult to satisfy the customer and protect your company's interests. You have to have thick skin as upper management is very demanding and expects a top notch result from their people.
- 1.0Sep 2, 2011Current EmployeeDenver, CO
It's a job while the job market is down. It's really hard to find much good to say about the company. Turn over rate is the highest I have ever seen within any company.
I have never seen a more poorly run company by senior management. Upper management hires all employees and a lot of the time is dishonest about pay when it comes to sale people and management. Conference calls during the week from coo is nothing more then bitching and yelling at every store manager, and finding fault with every manager and sales person. Days off for management is never two days off in a row. Days off are Sundays and Wed. Goals in most stores are way out of control for both stores and sales personal. COO and CEO look for ways to take money and bonus's away from managers and sales people. 'Such as email address' 'If a customer does not give a email address or gives a false email address sales people and managers lose comm on the sale' They are then required to file a form stating they did not get the email address. At times the comm is still pulled. If a customer calls the hotline and makes a complaint concerning the store, sales person or management then the store manager has money taken away from his bonus. The complaint can be anything. The company is not family friendly and your personal life will suffer. The company has a extremly high turn over rate. To the point of being crazy. The upper management does not seeThe upper management does not seeThe upper management does not see a problem with this and feels 'oh welth this and feels 'oh welth this and feels 'oh well we will just hire someone else' Very poor upper management. I would stay a long ways away from this company. If you are looking for a career this is not the company for you! On the other hand if you are looking for a company that screams and yells at you, always looking for fault, under paid, not family friendly, then this is the company for you. Honestly stay along ways away from this company. The majority of sales staff and management is unhappy because of upper management 'COO'9