Apptical Reviews

Pros

Work from home Easy job Flexibility with schedule

Cons

Sometimes I felt micromanaged but overall a good place to work.

Pros

Remote, easy, set schedule, good management

Cons

Paid by the duration of interviews completed

Pros

Working from home. Management is flexible. Most calls are friendly. Low-stress duties. They do not tolerate racism. Ability to shift swap.

Cons

Pay varies and is lower than averaged here and there are no raises. The benefits are overpriced and if you have a family your check will not cover medical. No growth potential. You will often work overtime due to call volume.

Pros

Able to work from home

Cons

Unable to change your schedule. Management doesn’t hear your side.

Pros

First-tier managers are nice to work with. There is very little stress involved in the job. Rarely have to deal with angry callers. It's steady work and the schedule is somewhat flexible, if you can find coworkers to trade or pick up hours for you.

Cons

Although they advertise that they offer "performance-based pay", this is false. Your pay will be determined by call volume and whether your schedule coincides with busy times. They allow you to shut off your phone availability during calls, then turn it back on, and this will let you work over 29 (part time) or 40 (full time) weekly hour limits. Basically, they are getting a lot of overtime out of people without having to pay more money. If your shift call volume is low, you will at least make whatever minimum wage is in your state. That being said, it's pretty hard to live off the minimum wage. When it's very busy you can make good money. Your only contacts and communication will be with your immediate supervisor team. There is no team-based culture in the company. There will be no promotions and no raises, apparently ever. This job is not hard, but you must deliver perfect customer service, no documentation mistakes, etc. Health insurance/benefits offered are insultingly expensive. Nobody who works at this company could realistically afford them. No paid time off, no paid vacation, no paid personal days. 10 unpaid days per year.

Pros

work from home, pick your own hours, easy work

Cons

management, no room for growth, pay is low

Pros

Apptical is a great choice for a work from home company. The benefits of working from home especially with Apptical are numerous... no commute, decent pay, no sales or cold calling, supervisors are always easily available and helpful, constant contact/support available with coworkers, great team mentality. In addition there is available continuous training and information updates to increase/stay up to date with customer service skills needed to successfully care for clients. It has truly been a pleasure and blessing to work for this company, I recommend it to everyone I know who is looking for a reliable, trustworthy, stable work from home company.

Cons

Can be repetitive/routine, same types of calls yet no call is the exactly the same. You are at home, so you don't get the personal interactions one would in an office environment. It is a fair but firm company...you are expected not to punch in late or out early, and to cover your shifts if needing to be off (with prior supervisor approval).

Pros

The training is very thorough - you'll go through group training as well as individual training where the trainer will be on the phone with you during your first few calls. The staff really cares about you, and if you work hard, they will be wiling to help you if you have problems. Most of the agents know what they're doing and will prepare their clients for the interview.

Cons

Since you're talking to older people, sometimes you'll have to speak louder or slower than normal (you're actually encouraged to speak slow on all your calls so everyone can understand you - so if you're a fast talker you'll have to work on slowing your pace down). Also sometimes you'll run into rude agents, or agents who don't know what product they're calling for - you're not allowed to tell them the products, and you're limited in what you can say to them to get the correct product name from them. However this is a "fact of life" of being an interviewer, and it's something you'll get used to handling over time. Also the benefits could be better - Apptical only started offering benefits to their employees in the last few years, and if you want to take advantage of them they're very expensive. My suggestion is if you've already got great benefits through your spouse, stick with those.

Pros

I've worked for many 'work at home' opportunities. This is one of the few that are legitimate and even fewer that pay benefits, comply with labor and tax laws and where you are an actual employee, not an independent contractor. You are part of a team atmosphere and like a relay team member must always be ready to pick up the baton, running your part as the individual bringing reward to the team. You will be trained on a continuous basis. Quarterly staff meetings keep everyone informed and management is very communicative and inclusive.

Cons

Heavy call times can get intense. Calls are legal recordings - as a result, sometimes affidavits are required. Technology based job. Strong bandwidth, reliable high-speed internet connection and reliable computer equipment / telephone lines required.

Pros

Working from home is awesome of course, but keep in mind you need to have a noise free background and a landline phone. The supervisors are so helpful and friendly with any questions or concerns you may have. The pay is pretty decent considering the amount of actual work you do and the fact that you're working from home. Most employees have a M-F schedule which is nice also. They offer life insurance (after 90 days) , 401k, and opportunity to promote within.

Cons

You cannot change your schedule until you have been employed for one year, so if you aren't happy with the schedule you agreed to, you'll need to stick it out for a year at least. They offer 10 UNPAID vacation/sick days per year, and if you have someone to cover your shift, it will not count against one of the 10 unpaid days which is nice. Sometimes your client's calls will drop because they are using cell phones (hence why you need to have a landline so you are not dropping calls) and this can be frustrating.