Apria Healthcare Collections Representative Reviews | Glassdoor

Apria Healthcare Collections Representative Reviews

6 reviews

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Collections Representative

1.1
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Dan Starck
2 Ratings

Employee Reviews

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Pros
  • For the smart go-getters there are opportunities for growth and even some positions that allow people to work from home (in 14 reviews)

  • Good pay, good training for supervisors and above (in 21 reviews)

Cons
  • Very difficult Customer Service to Provide (in 64 reviews)

  • terrible upper management; they do not know what they are doing (in 32 reviews)

More Pros and Cons

  1. "good place to get started"

    StarStarStarStarStar
    Former Employee - Collections Representative in Grandview, MO
    Former Employee - Collections Representative in Grandview, MO

    I worked at Apria Healthcare (More than a year)

    Pros

    Health care benefits are okay, but can be expensive.

    Cons

    pending vacation- have to wait to use vacation after it has been earned


  2. Helpful (1)

    "billing and collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing and Collections Representative in Liberty, MO
    Former Employee - Billing and Collections Representative in Liberty, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Apria Healthcare full-time (More than 3 years)

    Pros

    The people you work with.

    Cons

    This is the worst company I have ever worked for. Period and I have been working for 30 years.

    Advice to Management

    Don't work for this company

  3. "Collections Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Overland Park, KS
    Former Employee - Collections Representative in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Apria Healthcare full-time

    Pros

    Team mates, team, team, team

    Cons

    Corporate, supervisor, not listening to employees

    Advice to Management

    Listen to your employees, they are the backbone of your company! They are the ones that know the insurance rules/guidelines.


  4. Helpful (1)

    "Profit margins in this company are being squeezed, and so are the employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative
    Former Employee - Collections Representative
    Doesn't Recommend
    Negative Outlook

    Pros

    As with any company, some of the people you work with will be good people.

    Cons

    Worked here 6 years, not sure why I stayed so long. No raises as long as I can remember. No bonuses either. Pay is much lower than the rest of the industry. A promotion can take several years to happen, if at all, and I personally know people that have been demoted due to reorgs. They monitor everything you do on your computer every moment of the day. Bottom line is, the company is doing terribly financially and the employees suffer.


  5. "Will to work as they will to pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Overland Park, KS
    Former Employee - Collections Representative in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    Nice cubicles and work space. Good location for grabbing a fast lunch. Some of the managers are ok to work for.

    Cons

    Yyou only get vacation drop to use every six months. They do not pay for anything vacation earned but not available to use if you quit before it drops in your bucket. They will not pay you for your vaction even if you turn in a notice and your vacation is available the before your last date of employment.

    Advice to Management

    Treat people like you want them to treat you.


  6. Helpful (1)

    "THINK TWICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Saint Louis, MO
    Former Employee - Collections Representative in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The amount of time off (vacation, personal and sick) is more than most companies are giving now. The work schedule is flexible.

    Cons

    The office that I worked in, people were promoted to positions that they never should have been promoted to. Most companies are at the point that in order to get a Management position, you must have at least a Bachelor's degree. This was not the case with the office that I worked at There was not one person in Senior Management that had these qualifications. This could be one reason why the company is closing several offices. Also Mr. Higby is out for himself. MAybe if he wouldn't have taken such large bonus', then the company might still be doing alright.

    Advice to Management

    Go back to school and get an education