Apria Healthcare Reviews | Glassdoor

Apria Healthcare Reviews

Updated January 12, 2019
792 reviews

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2.8
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Dan Starck
328 Ratings

Employee Reviews

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Pros
  • "Love getting to work from home, other employees are knowledgeable & fun to work with" (in 19 reviews)

  • "Good pay, your first check will be mailed" (in 26 reviews)

Cons
  • "Awful customer service stemming down from upper management which directly affects your sales" (in 69 reviews)

  • "Disconnect between field and upper management" (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (24)

    "Lots of opportunity, if you seek it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apria Healthcare full-time (More than 8 years)

    Pros

    It's never boring at Apria Healthcare - there is always something new and different happening, and you can really expand your skills and knowledge. We do meaningful work here, so I feel great knowing we're improving the quality of life for our patients at home. You feel like you're part of a team, and making a difference. The people who stay here are committed to the mission.

    Cons

    The health insurance deductibles are high, but otherwise the rest of the benefits available are pretty standard. Since it's a dynamic organization, if you do not like change, you will not thrive here; the work demands flexibility, priority shifting, and a positive attitude.

    Advice to Management

    Invest more in engaging your employees and training your managers to be great leaders. Apria is only as good as the services your employees deliver, and your employees' performance is impacted positively or negatively by their managers. Take care of your people and they will take care of your patients.

    Apria Healthcare Response

    Oct 8, 2018 – Sr Director, Human Resources

    Thank you for your review on Glass Door. We are happy to hear you are enjoying your time with us! We have an ever changing environment in the healthcare industry and do our best to continually... More


  2. "Good healthcare corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Coeur d'Alene, ID
    Former Employee - Customer Service Associate in Coeur d'Alene, ID
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Apria Healthcare part-time (More than a year)

    Pros

    Caring company. Impressed with corporate leadership.

    Cons

    Dealing with Medicare and Medicaid billing and authorization is a nightmare at times. It takes patience and big picture understanding.

    Apria Healthcare Response

    Nov 27, 2018 – Sr Director, Human Resources

    Thank you for taking the time to write a review. We are happy that you enjoyed your time with us! We strive to offer the best care for our patients and also our employees. We wish you the best in... More

  3. "Great Co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apria Healthcare full-time (More than 3 years)

    Pros

    paycheck. Great co-workers. Working with people. Nationwide company so you could work in any state. Hire from within. In my experience management has been very easy to talk to. Lots of over overtime if you want it.

    Cons

    Benefits are awful. Blanket raises. Don’t know when your going to get out of work. All depends on business

    Advice to Management

    Lead by example. Not do as I say not as I do.

    Apria Healthcare Response

    Jan 7, 2019 – Sr Director, Human Resources

    Thank you for leaving us a review. We are happy to hear you are enjoying your time at Apria with coworkers and management. We strive to promote from within and support a culture of growth for our... More


  4. "Great sales role for someone who Understands DME isn’t easy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Mansfield, OH
    Former Employee - Territory Manager in Mansfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apria Healthcare full-time (More than 3 years)

    Pros

    Non invasive vent services are excellent. Patient follow up is great. They have there own dept for processing orders. Smooth process.

    Cons

    Other departments aren’t as smooth running

    Advice to Management

    Model the other departments after the noninvasive department.

    Apria Healthcare Response

    Jan 7, 2019 – Sr Director, Human Resources

    Thank you for your feedback. We are pleased to hear that departments are running smoothly. We will continue to strive for excellence in all areas of our business so we can better serve all of our... More


  5. "Management at Apria"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Lake Forest, CA
    Former Employee - Management in Lake Forest, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    Good local team at office

    Cons

    Disconnect between field and upper management

    Advice to Management

    Get rid of centralized customer service overseas

    Apria Healthcare Response

    Jan 14, 2019 – Sr Director, Human Resources

    Thank you for leaving us feedback. We are sorry to hear you feel there is a disconnect with managers and the field. We always strive to improve and innovate so that our patients will receive the... More


  6. "good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Apria Healthcare full-time

    Pros

    Good team environment in this business

    Cons

    Taking call is a part of the job.

    Apria Healthcare Response

    Dec 27, 2018 – Sr Director, Human Resources

    Thank you for your feedback. We are glad to hear that you enjoyed your experience with Apria. We take great efforts to make Apria a great place to work for our employee and to offer exceptional... More


  7. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Apria Healthcare full-time (More than 3 years)

    Pros

    Good products. Some good marketing materials

    Cons

    Negative work environment . Micro manages

    Apria Healthcare Response

    Jan 7, 2019 – Sr Director, Human Resources

    Thank you for your feedback. We are sorry to hear you are not enjoying your experience with Apria. We want to be the best for our patients and our employees. If you have any ideas or want to... More

  8. "Classic soul sucking call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Representative in Overland Park, KS
    Former Employee - Patient Care Representative in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    good money if willing to put in the time and effort.

    Cons

    involuntary OT, terrible corporate culture, money hungry execs, poorly involved/mentally checked out employees and management.

    Apria Healthcare Response

    Jan 7, 2019 – Sr Director, Human Resources

    We appreciate you leaving feedback and our disappointed that you did not enjoy your time with Apria. Contact center roles can be challenging, and it is important to us that our employees are happy... More


  9. "Currently employed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CQS in Overland Park, KS
    Current Employee - CQS in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Apria Healthcare full-time (More than 10 years)

    Pros

    Nothing I can think of other than been here too long to throw in the towel and give up time off

    Cons

    Pay is awful, zero bonus or profit sharing, no acknowledgement of tenure just meet your quota or be canned, ins is horrible and always forcing overtime!

    Advice to Management

    Pay reasonably for this day and age and stop raising expectations w/out any pay increases or profit sharing...you certainly bonus your supervisors and management!!! Shame on you!

    Apria Healthcare Response

    Jan 14, 2019 – Sr Director, Human Resources

    Thank you for your feedback. We are sorry to hear you are not enjoying your time with us. We strive to be competitive with the market in overall compensation packages and we review this annually... More


  10. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Los Angeles, CA
    Former Employee - Territory Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than 3 years)

    Pros

    Can make good money if you hit your quota.

    Cons

    Awful customer service stemming down from upper management which directly affects your sales.

    Apria Healthcare Response

    Dec 11, 2018 – Sr Director, Human Resources

    Thank you for leaving us feedback. We are glad you were able to be successful in your role and realized your earning potential! We are always looking for ways to develop our leaders so that they... More