Apria Healthcare Reviews | Glassdoor

Apria Healthcare Reviews

Updated December 14, 2017
693 reviews

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2.5
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Dan Starck
275 Ratings

693 Employee Reviews

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Pros
  • For the smart go-getters there are opportunities for growth and even some positions that allow people to work from home (in 14 reviews)

  • Good pay, good training for supervisors and above (in 21 reviews)

Cons
  • Very difficult Customer Service to Provide (in 65 reviews)

  • terrible upper management; they do not know what they are doing (in 32 reviews)

More Pros and Cons

  1. "Field Service Tech/driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician/Driver in Boise, ID
    Former Employee - Field Service Technician/Driver in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    outside, active, get to interact with costumers regularly.

    Cons

    HQ organized routes were sub par, always needed to reorder. yearly raise was $0.02 on the dollar, seriously. Almost embarrassing accepting it.

    Advice to Management

    Treat your workers better, maybe your turnover wouldn't be so high. They're the reason your still a company.


  2. "Almost all of your success (or failure) is due to forces beyond your control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than 3 years)

    Pros

    Flexible schedule

    Very little micromanaging

    Easy to get hired, nice "foot in the door" type position to put on your resume until you want to move on to something better

    Cons

    Very little "sales" in this sales position. I spent almost all of my time chasing paperwork and dealing with the fallout from our terrible customer service.

    You WILL lose business due to customer service. You need them to do their job effectively for you to complete the sale, but that rarely happens. Talented customer service reps will always go on to a better job.

    Sales quotas can get ridiculous. I had a 40% increase from one year to the next. FORTY PERCENT. That's insane.

    Extremely high turnover. One year we had 4 different people in the Branch Coordinator position.

    It all comes down to your territory. If you have a good GM and office support, AND the right payor contracts, you can do well. When Apria won't work with the 2 biggest insurance companies in your area though, you're basically screwed from the start. Why would any hospital or clinic use a company that won't work with over half the population in your city?

    Advice to Management

    Don't punish success by making quotas unattainable. I understand growth is necessary and should be expected, but be realistic about it.

    When I started there were 14 reps in my market. Of those 14, 11 had been there less than a year. Why do you think that is?

  3. "Making Changes to Succeed in Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    Great people and very resilient.

    Cons

    Many workforce changes over the years.


  4. "re-org"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time

    Pros

    healthcare minded taking acre of people

    Cons

    business strategy lacked total vision

    Advice to Management

    think


  5. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apria Healthcare full-time (More than a year)

    Pros

    The local team at the branch is great

    Cons

    The call center is a major hassle

    Advice to Management

    Place people back in the branches to give it a local feel. It is difficult to compete when referrals and patients do not like interacting with the call center


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    Job overall is interesting - never a dull moment. Great co-workers. Management for the most part is supportive/positive (of course they had their moments)

    Cons

    Health insurance, lack of movement in the company


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apria Healthcare full-time

    Pros

    Type of work is rewarding

    Cons

    Very difficult Customer Service to Provide

  8. Helpful (4)

    "Amazing they are still in business"

    StarStarStarStarStar
    Current Employee - Small Business Owner in Denver, CO
    Current Employee - Small Business Owner in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Apria Healthcare (More than 10 years)

    Pros

    None, zero nada, zilch, can't think of one solitary pro.

    Cons

    Google "apria healthcare complaints" literally hundreds of sites come up. NOT hundreds of complaints but sites with thousands of complaints. The lowest rating possible with the BBB. In addition, apria healthcare has settled with the government for medicare fraud and paid millions in fines. More than Once. Amazing they are still a Medicare/Medicaid provider.

    Advice to Management

    Fire all management and train the lower level employees in customer service.


  9. Helpful (2)

    "Territory Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Apria Healthcare full-time

    Pros

    flexible hours

    Cons

    impossible commission (they will catfish you in the interview with a commission check someone "just made" in your market, but i assure you it is a tactic to give you false hope)

    lowest rated company in the market, most orders are by insurances that must use us in which you will not make commission off of

    customer service will be your biggest enemy. you will fight with them on every single order to actually be processed one and two not anger your referral

    Sales is not sales, it is playing damage control and monitoring order completion

    if you make your quota it will get raised, if you do not make your quota it will still get raised to compensate

    Zero support from management, training, and operations

    IT for employees is also outsourced

    Branches are run down and embarrassing

    high turnover

    low morale

    everyone has a "not my job" mentality

    Advice to Management

    none, mgmt doesn't care they get paid regardless.

    advice to prospective employees- avoid at all costs


  10. "Senior Sales Representative and Clinical Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than 3 years)

    Pros

    Good experience in health care industry, can learn multitasking and outdoor sales skills if looking to get into higher paying medical sales positions and home healthcare positions.

    Cons

    Company is unwilling to accept and work on flaws; non-supportive and non-caring employees that are responsible for processing and coordinating your orders and ultimately either making it a good or bad experience for your customers that refer you your patients. Management is guilty of being too PC even if causes your job to be more difficult than necessary because it would put your manager in an uncomfortable situation by pointing out that something is not working correctly to their peers and leadership, a don't rock the boat while everything is going good for me mentality. They all expect you to eat dirt for your centers mistakes and try to make you feel responsible that is your duty to see everything from beginning to end while you are supposed to spend each day making 20 sales calls to accounts. Upper management will be fast to fire you for complaining about service center issues instead of investigating and working to resolve.

    Advice to Management

    Read Cons section.


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