Apria Healthcare Reviews | Glassdoor

Apria Healthcare Reviews

Updated August 17, 2017
657 reviews

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657 Employee Reviews

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Pros
  • For the smart go-getters there are opportunities for growth and even some positions that allow people to work from home (in 14 reviews)

  • Good pay, good training for supervisors and above (in 20 reviews)

Cons
More Pros and Cons

  1. "what?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    No opinion of CEO

    I have been working at Apria Healthcare (More than a year)

    Pros

    set schedule
    work from home
    pay is great

    Cons

    draining
    work from home
    easy to fall through the cracks

    Advice to Management

    stand up to ridiculous rules


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cusomer Service Representative in Overland Park, KS
    Former Employee - Cusomer Service Representative in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    Tasks were easy, lots of places for lateral movement if you didn't like your department

    Cons

    strict time schedule (breaks/lunch/bathroom) that were sometimes difficult to follow if assisting a customer, no room for growth, required overtime at last minute often, and things changed so often that shift bid often became an issue because it was measured of different things then what we were told.

  3. "Hot Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Apria Healthcare full-time

    Pros

    Friendships. The kind you would make in high stress places. Like prison. Or on an island after a plane crash.

    Cons

    Everything. Tough to make a specific call here.

    Advice to Management

    Blackstone. Call me.


  4. "CQ rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Quality Specialist in Overland Park, KS
    Current Employee - Customer Quality Specialist in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Apria Healthcare full-time (More than 5 years)

    Pros

    Great vacation package some management cares ok pay. Work from home if you are good enough.

    Cons

    You take 2 steps forward to advance then poof positions are disolved and you are back to square one. Shift bidding is not for everyone and depends on your time zone. You may or may not get a raise.

    Advice to Management

    Don't punish the employees who work hard. Promote them and maybe they would stay.


  5. Helpful (1)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canonsburg, PA
    Former Employee - Anonymous Employee in Canonsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Apria Healthcare full-time (More than a year)

    Pros

    I do not believe there are any pros

    Cons

    Horrible place to work, I was in the customer service department. Extremely stressful, taking hundreds of calls while being screamed at by my team lead. Very poor training and very little encouragement. Blamed for other employees mistakes when you were covering your own job and theirs.

    Advice to Management

    Fire current management and hire people who are equipped emotionally to lead others.


  6. "Warehouse"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Customer service relationships make you feel good.

    Cons

    Not much to share here


  7. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chandler, AZ
    Former Employee - Customer Service Representative in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Apria Healthcare full-time (Less than a year)

    Pros

    No pros that I can think of

    Cons

    Mgmt no help for new reps on the floor, training was very tedious but did no th ings to prepare you for the live environment, teams were not welcoming and did little to assist, no cohesion amongst the teams, horrible job

    Advice to Management

    Get different mgrs

  8. "If you have no other options and want to get your foot in the door......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager
    Former Employee - Territory Account Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Apria Healthcare full-time (Less than a year)

    Pros

    Like any sales position, you have autonomy in scheduling your day. They give you electronic devices to complete your job. The experience of calling on accounts and learning the process of medical sales.

    Cons

    Most of the reviews are fairly accurate here. Your day will be spent processing medicare orders, which you will not get compensated for. They got rid of training in Chicago, so it's really sink or swim. Apria has such a horrible reputation with referrals, that you end up working overtime (without compensation) as a customer service rep in order to try to win back some accounts. If you are lucky enough to get a start from a referral it's hit or miss whether or not it will be in the antiquated COMP system known as ACIS. Mileage compensation is 9 cents lower than the IRS's recommendation. No corporate card, so be prepared to spend your measly base paycheck on in-services for referrals while you go home and starve or eat ramon.

    Advice to Management

    Due to the massive amount of orders that reps are required to process without compensation, either increase the base pay or change the commission structure in order to compensate. Or, stop requiring degree verification and background checks. Hire people straight out of high school that don't know any better.


  9. Helpful (1)

    "Basic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apria Healthcare (More than 5 years)

    Pros

    Flexibility for time off, plenty of vacation time off

    Cons

    Job Outsourcing, non-fairness, the pay should be more


  10. "Headed in the Wrong direction"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apria Healthcare full-time

    Pros

    Great local co-workers
    Made great relationships with referral sources

    Cons

    Constant changes to policies and bonuses that do not translate to reality
    Intake center is slow and frustrating to get equipment approved
    Very bad reputation in the medical field


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