Aqua America Reviews | Glassdoor

Aqua America Reviews

Updated March 24, 2017
53 reviews

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2.5
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Aqua America CEO Christopher H. Franklin
Christopher H. Franklin
10 Ratings

53 Employee Reviews

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Pros
Cons
  • Will change your schedule with little to no notice including making employees work through lunch for mandatory overtime (in 3 reviews)

  • Not good place for work life balance - no flexibility (in 3 reviews)

More Pros and Cons

  1. Helpful (4)

    "work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Corporate Development in Youngstown, OH
    Former Employee - Director of Corporate Development in Youngstown, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aqua America full-time (More than a year)

    Pros

    Pleasant environment; helpful employees; hardworking and driven to deliver on their commitments to the end user while holding quality and value.

    Cons

    in initial phases of growth strategy; working hard on dissipating growth culture throughout all the layers of the organization.

    Advice to Management

    great work overall; keep moving forward with strategy; carefully assess the effectiveness of the tools used to ensure that it benefits the front line people equally as upper management.


  2. "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Columbus, OH
    Former Employee - Engineer in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aqua America full-time (Less than a year)

    Pros

    Majority of people employed are wonderful caring people.

    Cons

    Disorganized, leadership structure lacking balance and almost impossible workload. Weak bonus structure. Each sub area has their own individual rules that aren't consistent with corporate policy. State structure varies from state to state.

    Advice to Management

    Create a culture that empowers people and grows talent. Remove road blocks to advancement. Increase training and organization standards.


  3. "OK COMPANY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cary, NC
    Former Employee - Customer Service Representative in Cary, NC
    Doesn't Recommend
    Disapproves of CEO

    I worked at Aqua America full-time (More than a year)

    Pros

    Decent Pay, Bonus, Comfortable Chairs

    Cons

    Poor Quality Practices, Poor Technology


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  5. "In it to win it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in White Haven, PA
    Current Employee - Anonymous Employee in White Haven, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aqua America full-time (More than 10 years)

    Pros

    its a job, that is all

    Cons

    Paid almost half of what other company's pay there operators.

    Managers are in clicks together, you can't report their crap because they are friends with there bosses.

    So worried about making money they cut corners all over the place

    Operators have to bow down to engineers decisions no matter how wrong they are

    Bosses play favorites with other employees

    No chance for advancing

    Advice to Management

    Cut the crap, get rid of your crooked area manager s and field supervisor s and make this company great again.


  6. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Mon-Fri 8-5. No nights or weekends. No Holidays.

    Cons

    Management is very unprofessional. Their billing system is so old. Turnover rate is "through the roof."

    Advice to Management

    Listen to their employees and show some empathy.


  7. Helpful (4)

    "5 Slaves in 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in White Haven, PA
    Former Employee - Anonymous Employee in White Haven, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aqua America full-time

    Pros

    None that I can think of the cons over rule the pros by 99 to 1

    Cons

    This place has been the worse place I have ever worked for in my whole life by far the money s u c k s benefits are crappy management has extremely bad ethics always talking about the workers inside and outside the workplace they deny the workers any overtime while they get 6 digit bonuses yeah they lie to the workers lie to the customers I really wish I would have known this before hand an I am warning you the new people who are looking for a job if you are looking to work for this company? please do yourself a huge favor and don't waist your time here you will be sorry within the first week or 2 you will realize you made a huge mistake as I did look elsewhere trust me bad place to be nobody on the planet should have to work for a place like this very racist and bias place to work I am getting this out there for you people that need a job don't waist your time here you will regret it in no time I Really feel sorry for the customers that have no other choice they will shut these poor people off for 100 dollars or less if you don't get it to them in 3 days if you send it in the mail you are done shut off and a 50 dollar fee tacked onto it to boot heartless ruthless company with bad policies bad bad bad I'm sad that I waisted a few years of my life there as one of the best workers they ever had and got treated like crap Glad I am out of there and working at a place that's treats me great and appreciates me and my skills

    Advice to Management

    I believe aqua would be a better place to work if aqua would get rid of the few bad trouble making supervisors and managers they have in place now the workers are the ones who made aqua and stop giving out 6 digit bonuses to these managers that do not deserve it! spread the wealth and pay the hard working men and women who made aqua what they are


  8. "Good Company"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Havertown, PA
    Former Employee - Customer Service Representative in Havertown, PA

    I worked at Aqua America (More than a year)

    Pros

    Good people. Good business fix ivr

    Cons

    Tough business frozen pipes are brutal

    Advice to Management

    none


  9. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, VA
    Former Employee - Anonymous Employee in Rockville, VA

    I worked at Aqua America full-time (More than 3 years)

    Pros

    Good Company to Work For, Allows Freedom to work projects/assignments on schedule at your own pace

    Cons

    Lack of Communication from Corporate to other states where employees work,

    Advice to Management

    Better communication


  10. "Everyone Needs Water!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Various in Richmond, VA
    Current Employee - Various in Richmond, VA
    Recommends
    Positive Outlook

    I have been working at Aqua America full-time (More than 10 years)

    Pros

    For responsible individuals who desire to work in the water and wastewater industry the company is growing and provides an excellent platform for development as well as job security. The diversity of job skills and potential to grow is remarkable.

    Cons

    The company operates efficiently which means it drives costs which are passed to consumers in rate cases. Expect a lean go-getter culture.

    Advice to Management

    None.


  11. Helpful (4)

    "Practice what you preach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Philadelphia, PA
    Current Employee - Employee in Philadelphia, PA
    Positive Outlook
    No opinion of CEO

    I have been working at Aqua America full-time (More than 10 years)

    Pros

    Work with good people on the local level

    Cons

    Will not negotiate in good fath with union.
    Wont even give enough pay increase to cover increases in benefits.

    Advice to Management

    New CEO says employees are the most important asset.
    Really. Upper management has gotten there bonuses.


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