Aqua America Reviews | Glassdoor

Aqua America Reviews

Updated October 13, 2017
62 reviews

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2.5
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Aqua America CEO Christopher H. Franklin
Christopher H. Franklin
17 Ratings

62 Employee Reviews

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Pros
Cons
  • Salary sucks for customer service compared to other utility companies and the yearly raises are a complete joke (in 3 reviews)

  • not challenge, not flexsible work hours (in 3 reviews)

More Pros and Cons

  1. "Regional Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Supervisor in Cary, NC
    Current Employee - Regional Supervisor in Cary, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aqua America full-time (More than 5 years)

    Pros

    Excellent progression schedule for entry level through management.

    Cons

    I don’t have any cons.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aqua America full-time

    Pros

    Efficient, cares about employees, great benefits

    Cons

    Work hours, paid time off

  3. "Water operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Water Operator
    Former Employee - Water Operator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aqua America full-time (More than 5 years)

    Pros

    Hmmmmmm I cannot think of any at the moment that is why I left and went and got a real job where the pay is much much better

    Cons

    They lie to the workers they lie to the customers their service to the customers is horrible they are nothing but a bunch of weasels and lying thieves making billions of dollars every year on the poor workers and the customers and if you want to talk about micromanagement that is what aqua does best oh no I am wrong I think what they do best is under pay and overwork the poor guys and gals that made Aqua what it is today

    Advice to Management

    If you really care about your workers as you say you will clean house and bring in all new management


  4. "SCC"

    StarStarStarStarStar
    Current Employee - SCC in Cary, NC
    Current Employee - SCC in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aqua America full-time (More than a year)

    Pros

    Jean Days Equal No Money Honey

    Cons

    Senior Management loves to write false Company reviews on social media and threaten employees who portrait truth, HR Incompetence, Well Managed Discrimination...

    Advice to Management

    Stop spending Company money on self promoting, unnecessary travel, family and friends.


  5. Helpful (2)

    "Not a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Administrator in Bryn Mawr, PA
    Current Employee - Customer Care Administrator in Bryn Mawr, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Aqua America full-time (More than 5 years)

    Pros

    The only pro I can think of is you do not have to work holidays. This job is Monday through Friday

    Cons

    Salary sucks for customer service compared to other utility companies and the yearly raises are a complete joke. You have idiots deciding on your pay raises

    Advice to Management

    Clean house in ACO management and start fresh and bring call center back


  6. Helpful (1)

    "Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Operator in White Haven, PA
    Current Employee - Operator in White Haven, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    NONE!! It's a job and that's it

    Cons

    PAY SUCKS No overtime They want 1 man to do the work of 5 people. You are stretched so thin that you have no breaks and u have to eat your lunch on the run, IF you even get one?? Completely no communication at all between management and the workers?? The place just sucks PERIOD!! I WOULD NOT RECOMMEND A JOB AT AQUA FOR ANYONE!!

    Advice to Management

    Get your head out of your ________ and pay us what we are worth or hire more people!!!


  7. "Staff Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America full-time (More than a year)

    Pros

    Stable industry and established company

    Cons

    Below average compensation and slow growth

  8. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bryn Mawr, PA
    Former Employee - Anonymous Employee in Bryn Mawr, PA
    Neutral Outlook
    No opinion of CEO

    I worked at Aqua America full-time (More than 8 years)

    Pros

    Medical Benefits, 401k option, furthering your education benefits, can commute by more then one way using public transportation and easy access if driving.

    Cons

    Behind in updated computer systems to meet the high level of use by employees.

    Advice to Management

    It would be beneficial to mandate training in soft skills to your employees who are in leadership positions.


  9. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cary, NC
    Current Employee - Anonymous Employee in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aqua America full-time (More than a year)

    Pros

    Great Customer Base, provides opportunity to serve and assist. Time flies when you are learning while working.

    Cons

    Nepotism and Micro-Management for very low pay. Pay bonuses in a timely fashion.

    Advice to Management

    Equal treatment more performance-customer service based than family based please.


  10. Helpful (2)

    "Still work to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant
    Current Employee - Executive Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aqua America full-time (More than 3 years)

    Pros

    Company is trying to head in the right direction. They are trying to improve on diversity and trying to improve work life balance.

    Cons

    Not all employees are valued and there are lots of employees that have been there for a long time who are just collecting a paycheck and not doing any real work while others get the brunt without the pay.

    Advice to Management

    Take a hard look at employees and reward those who are doing a good job.


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