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Arbitron Reviews

15 reviews

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Arbitron President, CEO, and Director William T. (Bill) Kerr
William T. (Bill) Kerr
8 Ratings

15 Employee Reviews

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Pros
  • Employee Friendly, work life balance (in 12 reviews)

  • People, location, flexible work schedules, ability to work from home (in 7 reviews)

Cons
  • Very little growth opportunities (in 3 reviews)

  • For the most positions, part time work is all that is available to most applicants (in 3 reviews)

More Pros and Cons

  1. "Company lacks integrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Virtual Field Customer Service Supervisor in Houston, TX
    Former Employee - Bilingual Virtual Field Customer Service Supervisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arbitron full-time (More than 8 years)

    Pros

    Virtual positions
    Compensation plus company vehicle
    Benefits

    Cons

    Lack of integrity
    Lack of costumer service
    Lack of management and supervisory skills
    Recruiters commit fraud continuously while recruiting participant homes with the knowledge of supervisors and managers
    Inflated ratings in some markets while manipulating numbers
    Arbitron's President and Chief Executive Michael Skarzynski resigned before being fired for lying during a congressional hearing. He was given an exit package that includes $750,000 cash and forgiveness of about $125,000 in relocation costs that he otherwise would have had to repay...nice. Most of us were not given such a sweet severance package during downsizing.

    Advice to Management

    No advice as Arbitron was acquired by Nielsen ratings and management under nielsen ratings may be different.


  2. "Arbitron was palpable. Nielsen is terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Arbitron full-time (More than 3 years)

    Pros

    It was easy to build relationships with people from many different departments. Nielsen, however, is an enormous hierarchy of bureaucrats and "towers" (literally - that's what they call them).

    Cons

    Everything about the acquisition was a nightmare of cover-ups, tip-toeing... even had one person tell us to stop asking questions. I was told that hanging on with Nielsen would afford me wonderful opportunities because it is such a large organization. Despite practically begging for additional work and opportunities, they've left me pigeon-holed, and they demoted me in the process.

    Advice to Management

    No point in providing advice. Those who were retained are too scared to do anything and those who have been Nielsen all along won't listen.


  3. "Arbitron was the best....Nielsen? Not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Panel Relation Specialist in Columbia, MD
    Former Employee - Panel Relation Specialist in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Arbitron full-time (More than 5 years)

    Pros

    It was the best company to work for but then Nielsen took over and it went to hell in a handbasket.

    Cons

    Call Centers in Arlington and Tampa manned by amateurs who were arrogant at best and obviously poorly trained. Since dissolve of Arbitron overall quality has got to have gone down

    Advice to Management

    See above


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  5. "Arbitron was amazing with room to grow, Nielsen is stagnant and low on diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Arbitron full-time (More than a year)

    Pros

    Arbitron was an overall good corporation with good benefits. Depending on the department, management was very inclusive and open to their staff. Other departments micromanaged too much causing a 'click' atmosphere leading to promotions with their friends only, even when those friends performed way below standard.

    Cons

    No fault to Nielsen for being extremely rigged. You have to be stern to fire 500 people, but the 'who' in structural changes baffled me. Minority inclusion was non existent in upper management promotions and staff that better fit for kept positions were over looked for "friends."

    Advice to Management

    Groupthink and lack of diversity hurts your process. Don't promote people who look like you when they are one of your worst options.


  6. "Arbitron was great, Nielsen NOT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arbitron full-time

    Pros

    Arbitron was a great place to work with GREAT benefits, decent raises and decent rewards.

    Cons

    On 9/30/13, Arbitron was acquired by Nielsen, and on 11/14/13, 500 Arbitron employees were cut. So there isn't much good that I can say about Nielsen.

    Advice to Management

    How they are going to do business in the future is who knows.


  7. "Arbitron was Great---Nielsen Not So Much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Operations in Columbia, MD
    Former Employee - Field Operations in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arbitron full-time (More than 3 years)

    Pros

    Arbitron was a wonderful place to work that valued its employees and invested in quality employees. Salaries and bonuses were appropriate to experience levels and experienced professionals that Arbitron had. Lots of support and encouragement. Amazing team of people to work with.

    Cons

    Sold out to Nielsen and within 44 days of the acquisition, the organization was destroyed. Not sure how they are doing the ratings or meeting any accredidation standards as the organization is half of what it used to be and those that have been brought in as replacements do not measure up to Arbitron's standards.

    Advice to Management

    You get what you pay for---if you want high turnover, a lack of work ethic, incompetence and unhappy employees, you are doing just what you need to do. Those that you chose to keep are snakes---beware as they will bite you too!


  8. "ARBISITION"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people who rowed the boat right up to the end and over the proverbial career cliff. They are professionals.

    Cons

    Executives who sold out to Nielsen. Thanks, Steve, Bill and Sean and Board of Directors!

    Advice to Management

    SYNERGY - "At the end of the game, pawns and kings go back into the same box." Italian Proverb


  9. "Started off well and down hill after that."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Great group of co-workers
    - Friendly atmosphere in certain departments
    - Great benefits

    Cons

    - Too many junior managers
    - Most managers speak down to their employees
    - Not enough training for the job
    - The culture is always reactive and not proactive

    Advice to Management

    - Introduce evaluation for your management teams
    - Get training for your junior managers
    - Listen to your employees by introducing surveys to find out where the problem spots are


  10. "Make sure you fit the culture before you accept a position. Talk to others before accepting an offer."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Doesn't Recommend
    Approves of CEO

    Pros

    Benefits and compensation good. People were generally very nice, but guarded.

    Cons

    Company has a monopoly like attitude and culture. Moving to the next step will be difficult. Pace is slow by High Tech standards.

    Advice to Management

    Invest in technology in order to offer new services and value to customers.


  11. Helpful (2)

    "Be careful"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD
    Disapproves of CEO

    Pros

    Good, caring co-workers that share a common passion for the business and the success of their customers. It can only be a good thing that the most recent CEO has departed, he was both dishonest and incompetent.

    Cons

    At Arbitron, the IT tail definitely wags the dog. Forget the needs of the business. This wouldn't be such a problem if IT was competent but their lack of business knowledge or desire to learn is positively toxic.

    Advice to Management

    Give serious thought to ridding the organization of the C suite hires the immediate past CEO made during his -1 year tenure.



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