Arbitron Reviews | Glassdoor

Arbitron Reviews

Updated April 27, 2017
109 reviews

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109 Employee Reviews

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Pros
  • Good company to work ,work life balance (in 13 reviews)

  • Very nice work environment and flexible timings, good salary (in 5 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "From a Manager's Experience Its Just an OK Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Columbia, MD
    Current Employee - Manager in Columbia, MD
    Recommends
    Approves of CEO

    I have been working at Arbitron full-time (Less than a year)

    Pros

    Great Benefits, Casual Culture, Good Pay

    Cons

    Environment not too friendly, micro management.

    Advice to Management

    Sensitivity training to upper management, more of an open door policy. Some experience with Senior management (VP's etc..) not even speaking to you as they walk past you each and every day.


  2. "ridgid and ridiculous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Panel Relations Specialist in Columbia, MD
    Former Employee - Panel Relations Specialist in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Arbitron full-time (More than a year)

    Pros

    Competitive salary. stable financials. They are imbedded within the industry and so they are likely not going away. Causal dress; but actually some people were very inappropiately dressed in my opinion.

    Cons

    typical call center mentality but a little worse. lots of hidden adgendas will make you feel like you are being left in the dark. Policies are ridiculous. One lady was refused a restroom break and wet herself. Because the company is "in bed" with so many there are a lot of smoke and mirrors. if you are strong thinker stay away, middle management will strip you until you're a zombie. Be ready to learn all the tricks you will need to implement in order to reach their unrealistic quotes. Every call center rep there uses them and so if you don't you will look like an unproductive loser.

    Advice to Management

    Help departments understand the big picture of the organization. Not just with ARB U but with everything. things are too compartmentalized. Middle management's goals seem to strip strong thinkers until they become zombies. Implement a strong career path to prove to employees that they are part of an industry instead of a department run by fear mongers. Important changes take too long to implement.


  3. "Pressured"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Entry in Columbia, MD
    Former Employee - Order Entry in Columbia, MD
    Recommends
    Approves of CEO

    I worked at Arbitron full-time (More than 3 years)

    Pros

    Good People to work with

    Cons

    Family/Worklife and flexibiltiy is exaggerated and not true this company does not truly embraced it although they claimed to do so.

    Advice to Management

    Speak up for your employees


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  5. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Communications Analyst in Columbia, MD
    Former Employee - Marketing Communications Analyst in Columbia, MD
    Recommends
    Approves of CEO

    I worked at Arbitron part-time (More than a year)

    Pros

    Company really cares about its employees.

    Cons

    Office culture is a bit dry. Most interactions between employees seem forced

    Advice to Management

    Hire some younger people


  6. "Competitive pay for the type of work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Dallas, TX
    Current Employee - Research Associate in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Arbitron part-time (Less than a year)

    Pros

    Easy to get hired on and they offer benefits for part time employee's. Somewhat flexible scheduling. As stated in the title, the hourly pay rate is not bad for the type of work.

    Cons

    For the most positions, part time work is all that is available to most applicants. This is a typical call center environment where everyone is expendable and its all about call stats. While my tenure at the Dallas TX location I saw more than one rigged "contest" to get employee numbers up, only to find at the end all employees had been disqualified due to various reasons but never notified. Was disappointed to see company started requiring background checks. Full time positions are only available in management rolls.

    Advice to Management

    Devise a survey system that allows the research reps to be less scripted. Don't "trick" employees into performance goals without following through. Bring back the open door policy to qualified applicants and drop the background checks.


  7. "Pretty good place to work for a call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in Columbia, MD
    Former Employee - Research Associate in Columbia, MD
    Recommends
    Approves of CEO

    Pros

    They start everyone at the same pay which is pretty competitive for what it is. The hours are really flexible, so if you have a day job you can make extra income working at night. They offer medical benefits to their part-time employees which is really great. You can often pick-up overtime hours there when they are running behind on a survey and need help completing it. They try to keep the enviornment pretty laid back even though there are strict "methodolgies" you must adhere to. People from all different backgrounds work there and many already have professional full time jobs.

    Cons

    Call centers are pretty boring in general but Arbitron has a strict policy have reading the script word for word. If you don't you could get fired, but they would give you warnings first. After a while of reading the same exact scripts over and over hundreds of times I felt like a robot. That's common in calls centers though. Of course there is also the pressure of meeting call quotas and getting hung up on often, but that's to be expected. It's not for everybody,

    Advice to Management

    offer a 10 minute break during each shift just so people can rest their voices, stretch their legs, and get water. People do it anyway, but have you ever tried staring at a screen saying the same thing for 6 hours straight???? I was annoyed by my own voice!


  8. "Started off well and down hill after that."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Great group of co-workers
    - Friendly atmosphere in certain departments
    - Great benefits

    Cons

    - Too many junior managers
    - Most managers speak down to their employees
    - Not enough training for the job
    - The culture is always reactive and not proactive

    Advice to Management

    - Introduce evaluation for your management teams
    - Get training for your junior managers
    - Listen to your employees by introducing surveys to find out where the problem spots are


  9. "Not happy with the lack of supervisory guidance. Training is too short. Supervisors & Leads do not help new employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Columbia, MD
    Current Employee - Research Associate in Columbia, MD
    No opinion of CEO

    Pros

    Good pay and benefits after your 90-day probationary period.

    Cons

    Not enough training. No supervisory advice nor feedback. Supervisors sit at their desk and do not intermingles with associates to see how they are doing or if they have any questions - particularly new hires fresh out of a short training period.

    Advice to Management

    The supervisors and leads would never make it at a company such as AT&T, Verizon, or other in-bound/out-bound customer service centers.


  10. "Large company benefits, small company comraderie"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD
    Recommends
    Approves of CEO

    Pros

    The Human Resources department stresses that Arbitron is committed to employee growth and satisfaction. However, in my epxerience, it all depends on the particular department that one is with that determines the quality of management, growth potential and work-life balance. I would definitely recommend the company to other people.

    Cons

    There is a lot of senior management, so every project has to be filtered. It takes a while for any little thing to be approved. The final project is never as amazing as the initial concept after being approved by the higher up's. Ideas aren't very fresh; the senior management is a bit stale.

    Advice to Management

    Hire smart people then get out of their way. What is the point in bringing in talented people if they can't express their talent and help move the company forward?


  11. "Solid Experience, Helped me professionally and then I left"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Leader in Columbia, MD
    Former Employee - Project Leader in Columbia, MD
    Recommends
    No opinion of CEO

    Pros

    -Tuition Reimbursement
    -Work/Life Balance
    -Strong support of professional advancement (courses, conferences, etc.)
    -Interesting Work
    -Stable (for the entertainment industry, which is largely unstable). Never felt like I was on the verge of being fired.
    -Progressive on HR policies
    -Smart Co-workers in most departments (not technology though)
    -Minimal Ego Issues
    -Lots of well earned respect for most of the the top executives.
    -Academic-like mindset in research and development groups.

    Cons

    -If you're moving up really quick in your career, you unfortunately will eventually need to leave after 3-5 years or so.
    -Technology/Engineering group is particularly weak in talent except for a handful of people.
    -You only hear larger management goals/strategies once in awhile.
    -They struggle with new initiatives outside of their core radio ratings business...nearly all eventually flop.
    -Could benefit from some entrepreneurial spirit.
    -Management is too distant from what the regular employee knows.

    Advice to Management

    -Management needs to be more open with employees about where they want to take the company and listen to employee recommendations once in awhile. Most employees there have smart ideas that could help a great deal and help advance the company.
    -Add some entrepreneurial elements to the job to retain star performers. When I saw really talented people leave it wasn't because they hated their jobs, it was just that they had grown so much that they had amazing opportunities they could take elsewhere and Arbitron couldn't compete by offering them a similar level of responsibility and salary.
    -Don't let your company become too much of a slow moving monolith. Do a better job keeping up with the times while still retaining your core business that you do successfully. It shouldn't be an either or route.
    -Diversify beyond just radio ratings. That will only work for so long.


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