Arbor Memorial Reviews | Glassdoor

Arbor Memorial Reviews

Updated May 7, 2017
64 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Arbor Memorial President, CEO, and Director Brian D. Snowdon
Brian D. Snowdon
31 Ratings

64 Employee Reviews

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Pros
Cons
  • As remuneration was 100% commission there was always pressure to sell more (in 4 reviews)

  • There are too many leads and not enough talented sales people to work them (in 4 reviews)

More Pros and Cons

  1. "Great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people good work life balance excellent location

    Cons

    Old guard not conforming with the times


  2. "Great Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arbor Memorial part-time

    Pros

    Nice management team, good support

    Cons

    Pay good be better but nothing major

    Advice to Management

    Nothing


  3. "Good Memories"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arbor Memorial full-time

    Pros

    Great team of caring staff in funeral home

    Cons

    Cemetery office sales people are on commission.

    Advice to Management

    Allow funeral home to sell cremation urns instead of cemetery sales staff


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Macho Manager - No Employee Success"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre Planning Director
    Former Employee - Pre Planning Director
    Doesn't Recommend

    Pros

    My co workers were very nice

    Cons

    Manager had a Mr. Macho attitude.
    He started every morning by publicly humiliating the staff he thought was under preforming.
    A lot of yelling - and a lot of sexual comments.
    I was told several times "my 'bpdy' won't close a sale unless I put out", "a pretty face doesn't make money unless you sleep with the client".

    Advice to Management

    Get control of your managers.
    When an employee files a complaint with the labor board - take it seriously.

    Arbor Memorial Response

    May 10, 2017 – Human Resources, Arbor Memorial

    Arbor Memorial Inc. is committed to the belief that all employees have a right to work in an environment that is free of violence, discrimination, harassment and sexual harassment. We have ... More


  6. Helpful (1)

    "Anonimous Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Toronto, ON (Canada)
    Current Employee - Senior Sales Representative in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arbor Memorial full-time (More than 10 years)

    Pros

    The Best company I have ever worked for. Great benefits and commission structure. The opportunity to make above average income is there for those who are willing to put in the effort.

    Cons

    I have not experienced a whole lot of cons.

    Advice to Management

    Keep up the great work.


  7. "Cemetery director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cemetery Pre-Planning Director, Funeral Pre-Planner in Ottawa, ON (Canada)
    Current Employee - Cemetery Pre-Planning Director, Funeral Pre-Planner in Ottawa, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Like helping people...not boring...like coworkers

    Cons

    Extremely poor uppe management ....hard selling ...dishonest people encouraged and promoted because they produce sales....unfair expectations and extremely demanding

    Advice to Management

    Change everything and grow ethics and conscience


  8. "WOLF in Sheep's Clothing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Toronto, ON (Canada)
    Current Employee - Sales Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arbor Memorial full-time (Less than a year)

    Pros

    You can get discount on your own casket or cremation plan.

    Cons

    Commission Based. Sales driven environment that does not take into consideration the personal feelings of clients who come in looking for closure. You have to up sell even the most basic plans to meet sales quotas and increase plans to the most expensive, even if portion was paid by deceased client. Not for everyone.

    Advice to Management

    Be human. Show empathy for people that need it the most in their time of grieving. Stop making up policies that don't exist or are not even legal, and stop making your sales reps force services on people that don't want them. STOP making the company all about MONEY and what more you can sell clients before they walk out the door.


  9. Helpful (1)

    "current employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, Work and life balance very good, Great co-workers and Managers.

    Cons

    nothing against anyone but mostly women who are on higher position (director / CFO) keep showing you their position for simple work. such a shameful act

    Advice to Management

    Have a employee review about their management plus other department management, communication within company is a key, plus getting along with department is important, teach all directors specially HR not to show her position all the time in front of everyone.


  10. Helpful (1)

    "Pre-Planning Director, Assistant Manager, Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arbor Memorial full-time

    Pros

    Company provides extensive and on-going training.
    Work along side good people that are willing to help.
    Recession proof industry.
    Excellent earning potential. Never have I been in a position to earn 6 figures or more in a short amount of time. Just takes hard work and persistence.
    Room for promotions and advancement.
    If you have a positive attitude and are willing to work hard, the career will take you a long way! And the company will take care of those that show they can do it.

    Cons

    We deal with a sensitive topic and clientele. At times we have to deal with challenging customers.. but what career doesn't have this?
    Commission environment is not easy and not for everyone.


  11. "Family service representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Company is strictly Canadian, has locations in most major cities.

    Cons

    Limited advancement, lack career path and professional development.

    Advice to Management

    Promote those that has drive, ambition, and talent, otherwise, they will leave. If promotion is not possible, discuss incentives or possible career paths


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