Arc'teryx Reviews | Glassdoor

Arc'teryx Reviews

Updated April 7, 2019
82 reviews

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3.3
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Jon Hoerauf
13 Ratings

Employee Reviews

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Pros
  • "Great sales team, fantastic learning environment, good benefits" (in 6 reviews)

  • "Great pro deals, pets at work, beer on Fridays, and creative, passionate people" (in 5 reviews)

Cons
  • "hard to have work/life balance with retail hours" (in 3 reviews)

  • "Little opportunity to advance here" (in 3 reviews)

More Pros and Cons

  1. "Awesome Company, Great Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arc'teryx part-time

    Pros

    Great sales team, fantastic learning environment, good benefits.

    Cons

    Hours harder to come by outside of winter season.

    Advice to Management

    Advise newcomers on how work environment will change season to season.


  2. "Key holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder
    Current Employee - Key Holder
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Arc'teryx full-time (More than a year)

    Pros

    Great in-store team/manager, amazing products & prodeals.

    Cons

    We don’t work for Arc’teryx, we work for Amer and often get conflicting goals from higher-ups visiting which makes our jobs difficult to achieve. Pay is below the market, only FT employees get benefits, so hourly employees turn over frequently.

    Advice to Management

    Be consistent with the messages you deliver (ex: visual expectations). Invest more in your retail employees and teams, don’t cut things like holiday gifts first to manage expenses.

  3. Helpful (2)

    "Horrible job fending the terrible warranty policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Arc'teryx full-time (More than 3 years)

    Pros

    None to think of. They didn't miss payroll - so that was good.

    Cons

    Nothing but angry customers. People waiting 6 months to repair jackets, that could easily just be replaced for the price charged. Nothing but unnecessary, customer offending policies that hurt the company more than helped.

    Advice to Management

    Leave and get replaced. You suck royally. If such obvious failed business policies are not obvious to you, there is no confidence for improvements.


  4. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Arc'teryx full-time

    Pros

    benefits, rrsp matching, discounts, customer focused, fun

    Cons

    management, parent company, eyewear benefits,


  5. "Product Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Guide in Seattle, WA
    Former Employee - Product Guide in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Arc'teryx part-time (More than a year)

    Pros

    Great team culture and awesome customers

    Cons

    Small team so limited flexibility


  6. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arc'teryx full-time

    Pros

    It was a good place

    Cons

    Inaccessable to lower class hikers, dealt with lots of yuppies who didnt do outdoors stuff and just used the gear for fashion

    Advice to Management

    Make cheaper products as well


  7. "Full Time Keyholder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arc'teryx full-time

    Pros

    Great staff
    Arc'teryx itself is a great company
    Access to top of the line gear
    Arc'teryx opposes selling out
    Fellow employees have a genuine passion for the outdoors

    Cons

    Owned by Amer Sports
    It seems that Amer's wet dream is for us to become the next North Face

    Advice to Management

    Focus on hiring upper management who are passionate about the outdoors

  8. "Need to pay employees better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Guide in Palo Alto, CA
    Current Employee - Product Guide in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Arc'teryx part-time (Less than a year)

    Pros

    - great brand
    - meet like-minded people at work

    Cons

    - low pay is very hard to get by on without a second job. Saw a sign for an In and Out fast food place that paid more as a STARTING hourly rate.
    - don't get paid overtime for OT hours on the clock
    - hard to have work/life balance with retail hours

    Advice to Management

    - pay your retail employees better, so they can stay at the job (because we want to!)
    - invest in growing and retaining employees


  9. "Great Reliable Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Sales Associate in Tulalip, WA
    Current Employee - Retail Sales Associate in Tulalip, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arc'teryx full-time (Less than a year)

    Pros

    -great client base
    -great pro deal
    -awesome on staff managers

    Cons

    -wasteful packaging
    -refusal to grant overtime even when understaffed and in holiday season


  10. "Great product, poor treatment of sales staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arc'teryx part-time (More than a year)

    Pros

    best pro deal in the business, and access to almost all AMER products
    really good experience for retail, really high quality gear
    lots of training
    fun team, often do activities or volunteer
    good way to get in the door for working for Arc'teryx headquarters

    Cons

    it took them way too long to bring us up to Seattle minimum wage
    worst benefits for Seattle outdoor retail companies
    no overtime
    you don't act as an Arc'teryx employee, you are an AMER employee

    Advice to Management

    AMER should treat their sales associates better