ArcBest Reviews
Updated May 16, 2022
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Found 308 of over 348 reviews
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Approve of CEO
Judy R. McReynolds
123 Ratings
Top Review Highlights by Sentiment
Pros
Cons
- "Top level management is out of touch and they are squeezed by the union limiting their competitiveness." (in 10 reviews)
- "There are still a few managers and employees that are stuck in a 'that's how we've always done it' mentality, but they are truly few and far between at this point." (in 5 reviews)
- "Upper management are always belittling, rude and sounding aggravated with you when you call in." (in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of ArcBest and is not affected by filters.
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- Current Employee, more than 8 years★★★★★
Pros
Benefits, Remote Work, Company Culture
Cons
No cons come to mind
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Good money and good people to work with
Cons
Just like any job there are positive and negative things about working for a big company
- Current Employee, more than 8 years★★★★★
Pros
There are many opportunities for growth.
Cons
Some in leadership positions are unwilling to accept change and even resist it.
- Current Employee★★★★★
Pros
The company is continuing to grow and adapt to ever changing times. Excellent growth and personal development. A clear vision of what they want to company to become, and solid plans to get the company there.
Cons
The field is not yet fully integrated in the necessary changes in the corporate business vision.
- Current Employee, more than 5 years★★★★★
Pros
ArcBest has such a positive culture. They care for their employees like family and offer opportunities to grow your career
Cons
I have had no significant cons at ArcBest
- Current Employee★★★★★
Pros
Amazing team and leadership in the office. Remote work policy is great. Benefits are awesome. Culture at the office has always been amazing but things are changing with the acquisition of MoLo. Carrier sales is quickly becoming a sink or swim environment - read MoLo company reviews too before applying
Cons
Operating in two different systems to book freight is very challenging. MoLo is phasing out ArcBest on the carrier side even though they were the ones that were acquired. Minimal training and very challenging KPI's introduced. There carrier managers have minimal experience and everything gets posted on the DAT to the MoLo phone lines. Fraternity culture is toxic and does not seem to align with ArcBest values. Hopefully this all gets figured out and changed very soon.
Continue reading - Current Employee★★★★★
Pros
Culture was something to be proud of
Cons
Changing culture way to fast
Continue reading - Current Employee★★★★★
Pros
Takes care of employees. Beginning to end. They love creating team, and they do it better than anyone
Cons
Often, long hiring process. It can often take months to get on board.
- Former Employee, less than 1 year★★★★★
Pros
- Everyone is friendly in the office. - Enough breaks throughout the day.
Cons
- Lack of proper guidance from management. - VERY high turnover rate. - Lack of growth opportunities. - Blatant favoritism.
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Great people Great environment Remote work Great benefits
Cons
ArcBest has a lot of different subsidiaries that don't always perfectly align on the ir values / culture.. but to ArcBest's credit they are actively working to combat those "siloed" experiences.. present day, depending on where you land an opportunity and whose leadership your under could be night/day difference.
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ArcBest Reviews FAQs
ArcBest has an overall rating of 4.3 out of 5, based on over 348 reviews left anonymously by employees. 80% of employees would recommend working at ArcBest to a friend and 74% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.
80% of ArcBest employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ArcBest 3.8 out of 5 for work life balance, 4.2 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at ArcBest to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
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