ArcBest Reviews

Updated May 16, 2022

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Found 308 of over 348 reviews

4.3
80%
Recommend to a Friend
96%
Approve of CEO
ArcBest Chairman, President and  CEO Judy R. McReynolds
Judy R. McReynolds
123 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of ArcBest and is not affected by filters.

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  1. 5.0
    Current Employee, more than 8 years

    Solid company doing the important things right

    May 12, 2022 - CX Analyst in Fort Smith, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, Remote Work, Company Culture

    Cons

    No cons come to mind

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  2. 5.0
    Current Employee, less than 1 year

    Great Place to work

    May 11, 2022 - Carrier Sales Representative in Fort Smith, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good money and good people to work with

    Cons

    Just like any job there are positive and negative things about working for a big company

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  3. 5.0
    Current Employee, more than 8 years

    100 years strong

    May 6, 2022 - Account Manager in Fort Smith, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are many opportunities for growth.

    Cons

    Some in leadership positions are unwilling to accept change and even resist it.

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  4. 5.0
    Current Employee

    Value driven culture

    May 6, 2022 - Manager, Employee Experience 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company is continuing to grow and adapt to ever changing times. Excellent growth and personal development. A clear vision of what they want to company to become, and solid plans to get the company there.

    Cons

    The field is not yet fully integrated in the necessary changes in the corporate business vision.

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  5. 5.0
    Current Employee, more than 5 years

    Great place to work

    May 4, 2022 - Machine Learning Engineer in Fort Smith, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    ArcBest has such a positive culture. They care for their employees like family and offer opportunities to grow your career

    Cons

    I have had no significant cons at ArcBest

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  6. 2.0
    Current Employee

    Integration Worries

    May 16, 2022 - Carrier Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing team and leadership in the office. Remote work policy is great. Benefits are awesome. Culture at the office has always been amazing but things are changing with the acquisition of MoLo. Carrier sales is quickly becoming a sink or swim environment - read MoLo company reviews too before applying

    Cons

    Operating in two different systems to book freight is very challenging. MoLo is phasing out ArcBest on the carrier side even though they were the ones that were acquired. Minimal training and very challenging KPI's introduced. There carrier managers have minimal experience and everything gets posted on the DAT to the MoLo phone lines. Fraternity culture is toxic and does not seem to align with ArcBest values. Hopefully this all gets figured out and changed very soon.

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  7. 4.0
    Current Employee

    No comment

    May 5, 2022 - Project Manager in Fort Smith, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture was something to be proud of

    Cons

    Changing culture way to fast

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    1 person found this review helpful
  8. 5.0
    Current Employee

    Awesome Place

    Apr 19, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Takes care of employees. Beginning to end. They love creating team, and they do it better than anyone

    Cons

    Often, long hiring process. It can often take months to get on board.

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  9. 2.0
    Former Employee, less than 1 year

    Review

    Apr 29, 2022 - Carrier Sales Coordinator in Plano, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Everyone is friendly in the office. - Enough breaks throughout the day.

    Cons

    - Lack of proper guidance from management. - VERY high turnover rate. - Lack of growth opportunities. - Blatant favoritism.

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    1 person found this review helpful
  10. 5.0
    Current Employee, more than 8 years

    10 years at ArcBest

    Apr 14, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people Great environment Remote work Great benefits

    Cons

    ArcBest has a lot of different subsidiaries that don't always perfectly align on the ir values / culture.. but to ArcBest's credit they are actively working to combat those "siloed" experiences.. present day, depending on where you land an opportunity and whose leadership your under could be night/day difference.

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Viewing 1 - 10 of 308 Reviews

ArcBest Reviews FAQs

ArcBest has an overall rating of 4.3 out of 5, based on over 348 reviews left anonymously by employees. 80% of employees would recommend working at ArcBest to a friend and 74% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.

According to anonymously submitted Glassdoor reviews, ArcBest employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ArcBest. This rating has improved by 7% over the last 12 months.

80% of ArcBest employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ArcBest 3.8 out of 5 for work life balance, 4.2 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at ArcBest to be career development, culture, benefits and the cons to be senior leadership, management, compensation.

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