ArcBest Reviews | Glassdoor

ArcBest Reviews

Updated November 30, 2017
109 reviews

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3.0
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Judy McReynolds
16 Ratings

109 Employee Reviews

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Pros
  • Very good work environment, they care about their employees (in 8 reviews)

  • After one year plus I am very pleased with the results, good steady income and good people to work with (in 5 reviews)

Cons
  • Fort Smith isn't the most exciting city in which to live (in 6 reviews)

  • Low Pay, minimum wage, minimum responsibilities (in 3 reviews)

More Pros and Cons

  1. "Solutions Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Coordinator in Medina, OH
    Current Employee - Solutions Coordinator in Medina, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ArcBest full-time (More than a year)

    Pros

    Excellent manager. Great perks like free fruit. Good company

    Cons

    Senior management seems a step behind the times. System processes need improvement. Communication bad.

    Advice to Management

    Update phone system automation directory it is horrible. Is there a word worse than horrible? Get some input from employees who use the processes to improve.


  2. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Smith, AR
    Current Employee - Anonymous Employee in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ArcBest full-time

    Pros

    Great salary with an annual increase. Relatable executives. We get "flex days": one day off every other week in exchange for working an extra hour each day.

    Cons

    Fort Smith isn't the most exciting city in which to live. Benefits are so-so. Company is extremely stingy with time off.

    Advice to Management

    We hear a lot to "be fair to the company". We typically are, but the company doesn't always seem to reciprocate quite as much.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Medina, OH
    Current Employee - Analyst in Medina, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ArcBest full-time (Less than a year)

    Pros

    I really enjoyed working here.. good medical , pay was competitive, people were nice

    Cons

    Career path isn't clear


  4. "Customer Solutions Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Analyst in Fort Smith, AR
    Current Employee - Customer Solutions Analyst in Fort Smith, AR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ArcBest full-time (More than 3 years)

    Pros

    Beautiful new building with a lot of natural light. Little to no traffic due to the town's size. Lots of places to sit / read. Wellness is not only a core value, they actually do a lot of things to emphasize its importance. They have a gym, free fitness classes and small fitness competitions throughout the year. In-house flu shots and very convenient clinic. Family-like environment.

    Cons

    Small town (depending on your taste, this can be a pro or a con). Also, another reviewer couldn't have said it better - "No upward movement, lack of leadership and direction, lack of recognition, over-worked and underpaid. Too many company changes at once." My main disappointment is with the leadership. The managers/supervisors lack management / leadership skills. They invest very little time in their employees and overwork them to the core. They ask for advise to make changes to improve the moral, but do not actually do anything with the advise so many employees willingly provide. Feels like a dead-end job. If you're a leader, someone that wants to learn and grow, this is NOT the job for you. This job is for people that are complacent and don't care about extremely poor management. The company itself can be a great a place to work. It's too bad the managers/supervisors in their roles drive good/great talent away.

    Advice to Management

    Read Cons.


  5. "Great company with great leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ArcBest full-time (More than 3 years)

    Pros

    High morally driven environment, great female leadership with a driven woman as the company CEO, company supports total wellness and growth as individuals.

    Cons

    Not much in Fort Smith, AR which is where headquarters are located.


  6. "hardware and software support. tier 2 support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at ArcBest full-time (More than 10 years)

    Pros

    people, atmosphere, benefits, pay, location

    Cons

    can be difficult to move up because of the amount of people and not enough levels


  7. "Truck Fulfillment Coordinators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Truck Fulfillment Coordinator in Fort Smith, AR
    Current Employee - Truck Fulfillment Coordinator in Fort Smith, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ArcBest full-time (Less than a year)

    Pros

    Very laid back. Does not require a college degree. Very good way to get back up on your feet if you did not have the greatest past.

    Cons

    Hammering phone calls all day every day. If you are not used to this, do not apply.

    Advice to Management

    Set a reachable goals for employees to reach.

  8. "Just know what you're getting into--I didn't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay and incredible benefits. People treat each other courteously. Management tries to do the right thing. Corporate facilities are clean. Hours are good.

    Entire organization lives up to all of its stated values except when it doesn't.

    I don't think there are any better employers in the River Valley, probably nationwide. This organization is a hidden gem in many respects. They are definitely worth your consideration as a prospective employee.

    Cons

    Vacation policy is ridiculous. Good pay functions as golden handcuffs. Leaving and taking a paycut is worth it.

    If you can tell a good story, you can take them for all they're worth. "Gullible" is written all over the ceiling.

    Advice to Management

    Why would they listen?


  9. "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ArcBest full-time (More than 3 years)

    Pros

    Nice city and the surrounding

    Cons

    Horrific work culture, starting with all the directors show 0 respect to one another

    Advice to Management

    no real vision.
    employees aren't guinea pig, can' keep changing processes without real planning.
    bad work culture start at the top, not the bottom.


  10. "A Great Company for Family Focused Proffessionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software De in Fort Smith, AR
    Current Employee - Software De in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ArcBest full-time (More than 3 years)

    Pros

    They are understanding of family related issues, and are willing to allow schedule flexibility for any situation that forces you to miss days. Benefits are quite good.

    Cons

    You will be paid slightly less than industry standard.


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