Arcadia Reviews | Glassdoor

Arcadia Reviews

Updated August 2, 2017
143 reviews

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2.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Sir Philip Green
70 Ratings

143 Employee Reviews

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Pros
  • 25% staff discount (even on sale (in 18 reviews)

  • Staff discount and sample sales (in 11 reviews)

Cons
  • Staff not in Head Office London are on poor wages (in 7 reviews)

  • Staff discount is a credit card so people end up in a job they hate paying it off (in 6 reviews)

More Pros and Cons

  1. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great People to work with

    Cons

    Un organized schedule planning and work performance requirements


  2. "Found this to be a great place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A lot of flexibility and resources.

    Cons

    There weren't any cons to share.

  3. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Arcadia part-time (More than a year)

    Pros

    -Pretty easy job
    -Flexible Scheduling
    -Breakroom is cool
    -Discount is good
    -Cool people working

    Cons

    - Management is terrible.
    - It's nearly impossible to move up
    - They fire their employees very often over the smallest things

    Advice to Management

    Learn to appreciate your GOOD employees instead of calling them out for the smallest details and then just terminating them.


  4. "Flexable schedules"

    StarStarStarStarStar
    Current Employee - Private
    Current Employee - Private

    I have been working at Arcadia full-time (More than 10 years)

    Pros

    Team building events for employees. Small environment.

    Cons

    No room for advancements. Long term employees.

    Advice to Management

    None


  5. "Good company to work with"

    StarStarStarStarStar
    Former Employee - Quality Analyst in New York, NY
    Former Employee - Quality Analyst in New York, NY
    Approves of CEO

    I worked at Arcadia full-time (More than 3 years)

    Pros

    The work culture is good

    Cons

    i don't have anything to say

    Advice to Management

    good management. continue doing good work


  6. Helpful (2)

    "Fantastic place to work. Particularly within Procurement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Procurement Manager in Guildford, England (UK)
    Current Employee - Procurement Manager in Guildford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arcadia full-time (More than a year)

    Pros

    Endless opportunities to positively improve the business.
    Great CEO.
    A good level of senior exposure.
    Top class perks and working environment.
    Awesome people and social communities.
    A creative and fun environment.
    Very commercially aware at the top.

    Cons

    A reluctance for process.
    Lack of delegation of authority around financial sign off.
    Unclear business strategies resulting in ever changing focuses.
    Difficult to collate information due to out of date IT systems.
    Bonus schemes which are never pay out :-(

    Advice to Management

    Empower your people. Clearer accountability and communication plans for all levels within the business. Seek out more control through basic process and governance. More trust and responsibility should be given to management. Implement a better bonus scheme to recognise individual performance and continue to incentivise them.


  7. Helpful (1)

    "A great springboard for a retail career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Newbury, England (UK)
    Former Employee - Branch Manager in Newbury, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Arcadia full-time (More than 8 years)

    Pros

    Staff discount. Excellent training from trainee sales assistant upwards compared to other retailers. Good salary. Excellent progression.

    Cons

    Store card pressure. Closure of sights when rent reviews come up. Lack of security of job.

  8. "Great for training if you can handle the pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Arcadia full-time

    Pros

    Training, career progression, learning best practive

    Cons

    High pressure, results driven, work life balance


  9. "prison sentence x"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Advisor in Leeds, England (UK)
    Current Employee - Customer Care Advisor in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Arcadia full-time (Less than a year)

    Pros

    - 25% discount off the Arcadia brands
    - staff sale

    honestly think i'm just here for the discount tbh lmao

    Cons

    lmao where to start...

    - pulled into meetings for the PETTIEST things
    - training was just having 100s of booklets given to you and you're expected to learn everything within a week before you're thrown onto the floor.
    - wrap/admin time? don't even bother, you'll get a call within 30 seconds to tell you to go back on calls.
    - recorded conversations for not adhering to your schedule. is it my fault that i had a customer screaming at me which caused me to go 5 minutes over my break?
    - they see you as a number, not a human.
    - team managers will roll their eyes when you call them for support/advice.
    - we're asked to do calls then eventually you get trained on emails & social but even then we still get the same low income.
    - the HIGHEST staff turn over.
    - no praise when you're achieving targets. maybe you'll get a 15 minute performance voucher now & again but when you go to use it you're not allowed as we're too busy.
    - stupid policies & procedures that we have to follow that does not help our situation when we want to help frustrated customers.
    - all staff members higher than a customer care advisor will treat you like you're their school children.
    - you will get marked down for literally ANYTHING on a call.
    - team leaders/managers can come in wearing short skirts, cleavage out, revealing clothes BUT if we wanted to come in wearing a vest top you'd get pulled up because we're "showing too much skin"
    - you're expected to come in early to compete your follow ups, unpaid of course.
    - got a customer shouting @ you saying they demand to speak to a manager? don't waste your breath asking your manager, they'll tell you to deal with it.
    - shift pattern is awful. one week you will have to work 6 days in a row. you will be mentally & physically drained by the time it comes to your day off.
    - coats/jackets cannot be worn. it could be -247282 degrees & they'll tell you "it'll get warm soon"
    - you're entitled to 28 days holiday but no availability to book them off.

    please tell your daughters, uncles, nieces, grandchildren to stay away from this place. soon as you walk through the double doors you will be hit with depression. honestly the pay is not work it, hence why i'm leaving next week. to anyone that is still serving time in prison (arcadia customer service) i pray you all make it out alive.

    Advice to Management

    advice to management? well just read my cons, hopefully you'll start treating your staff as human beings instead x


  10. "Finance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Arcadia full-time

    Pros

    As a Finance Analyst you get a good breadth of experience as well as the ability to move across brands through the rotation.

    Cons

    The progression can feel quite slow as you are not in charge of when you will move brands. Depending on the role by the end of the third year the work may not be challenging enough


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