Arcadia Reviews in United Kingdom | Glassdoor

Arcadia UK Reviews

Updated September 21, 2017
91 reviews

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United Kingdom

2.5
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Recommend to a friend
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Sir Philip Green
52 Ratings

91 Employee Reviews

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Pros
  • 25% staff discount (even on sale (in 17 reviews)

  • Staff discount and sample sales (in 11 reviews)

Cons
  • Staff not in Head Office London are on poor wages (in 7 reviews)

  • Company has gone down hill for the past few years, no progression,no pay rises,no bonuses (in 7 reviews)

More Pros and Cons

  1. "Do not stay too long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arcadia full-time (More than a year)

    Pros

    Recognised company and some experienced, nice people to learn from

    Cons

    Salary, "management, training/ppd, the list goes on!

    Advice to Management

    Break the old patterns that obviously do not work


  2. "good development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Merchandiser in London, England (UK)
    Current Employee - Assistant Merchandiser in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Arcadia full-time (Less than a year)

    Pros

    Good development programs and training, Amazing office space and fun people to work with. Also great social aspect

    Cons

    Long hours, progression often lengthy, a lot of competition

  3. "I worked at Arcadia full-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in London, England (UK)
    Former Employee - Retail Sales Associate in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Arcadia (More than a year)

    Pros

    Training, career progression, learning best practive

    Cons

    High pressure, results driven, work life balance


  4. Helpful (2)

    "Fantastic place to work. Particularly within Procurement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Procurement Manager in Guildford, England (UK)
    Current Employee - Procurement Manager in Guildford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arcadia full-time (More than a year)

    Pros

    Endless opportunities to positively improve the business.
    Great CEO.
    A good level of senior exposure.
    Top class perks and working environment.
    Awesome people and social communities.
    A creative and fun environment.
    Very commercially aware at the top.

    Cons

    A reluctance for process.
    Lack of delegation of authority around financial sign off.
    Unclear business strategies resulting in ever changing focuses.
    Difficult to collate information due to out of date IT systems.
    Bonus schemes which are never pay out :-(

    Advice to Management

    Empower your people. Clearer accountability and communication plans for all levels within the business. Seek out more control through basic process and governance. More trust and responsibility should be given to management. Implement a better bonus scheme to recognise individual performance and continue to incentivise them.


  5. "prison sentence x"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Advisor in Leeds, England (UK)
    Current Employee - Customer Care Advisor in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Arcadia full-time (Less than a year)

    Pros

    - 25% discount off the Arcadia brands
    - staff sale

    honestly think i'm just here for the discount tbh lmao

    Cons

    lmao where to start...

    - pulled into meetings for the PETTIEST things
    - training was just having 100s of booklets given to you and you're expected to learn everything within a week before you're thrown onto the floor.
    - wrap/admin time? don't even bother, you'll get a call within 30 seconds to tell you to go back on calls.
    - recorded conversations for not adhering to your schedule. is it my fault that i had a customer screaming at me which caused me to go 5 minutes over my break?
    - they see you as a number, not a human.
    - team managers will roll their eyes when you call them for support/advice.
    - we're asked to do calls then eventually you get trained on emails & social but even then we still get the same low income.
    - the HIGHEST staff turn over.
    - no praise when you're achieving targets. maybe you'll get a 15 minute performance voucher now & again but when you go to use it you're not allowed as we're too busy.
    - stupid policies & procedures that we have to follow that does not help our situation when we want to help frustrated customers.
    - all staff members higher than a customer care advisor will treat you like you're their school children.
    - you will get marked down for literally ANYTHING on a call.
    - team leaders/managers can come in wearing short skirts, cleavage out, revealing clothes BUT if we wanted to come in wearing a vest top you'd get pulled up because we're "showing too much skin"
    - you're expected to come in early to compete your follow ups, unpaid of course.
    - got a customer shouting @ you saying they demand to speak to a manager? don't waste your breath asking your manager, they'll tell you to deal with it.
    - shift pattern is awful. one week you will have to work 6 days in a row. you will be mentally & physically drained by the time it comes to your day off.
    - coats/jackets cannot be worn. it could be -247282 degrees & they'll tell you "it'll get warm soon"
    - you're entitled to 28 days holiday but no availability to book them off.

    please tell your daughters, uncles, nieces, grandchildren to stay away from this place. soon as you walk through the double doors you will be hit with depression. honestly the pay is not work it, hence why i'm leaving next week. to anyone that is still serving time in prison (arcadia customer service) i pray you all make it out alive.

    Advice to Management

    advice to management? well just read my cons, hopefully you'll start treating your staff as human beings instead x


  6. "Going the way of BHS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arcadia full-time (More than a year)

    Pros

    Staff discount if it's your thing
    Some gems in the staff

    Cons

    IT systems are at least 20 years out of date
    Chronically underfunded and under invested
    Staff not in Head Office London are on poor wages
    If immediate cash benefits cannot be taken then long term decisions aren't considered
    Expenses are scrutinised to a completely disproportionate level
    Buildings crumbling
    Slow to respond to societal changes such as digital/tech but quick to respond to fads

    Advice to Management

    Think and plan first before taking strategic business decisions that will inevitably have adverse effects on archaic IT and logistical infrastructure.


  7. "Good solid employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arcadia full-time (More than 3 years)

    Pros

    Working hours, discount, remuneration, ability to have ideas heard.

    Cons

    Red tape. Sign off required at very top level, therefore slow.

    Advice to Management

    Empower senior management

  8. "Very Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England (UK)
    Current Employee - Store Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Arcadia full-time (More than 8 years)

    Pros

    Discount is 25 % and 60% uniform allowance

    Cons

    Lots of unrealistic targets with Order In Store / E-receipts
    Very stressful due to payroll cuts - More work but less staff
    I have had my payroll cut three years in a row
    Definitely avoid

    Advice to Management

    Listen to the store management teams especially as they are so stressed.


  9. "Looks good on CV but don't stay too long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Production Coordinator in London, England (UK)
    Former Employee - Online Production Coordinator in London, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Arcadia (More than 5 years)

    Pros

    Good benefits
    Good Social opportunities (Christmas parties etc)
    Good company to have on CV

    Cons

    Not much room for progression
    Don't reward you for being a loyal employee - you get more money coming in from another company rather than being promoted.
    Never get praise for good work

    Advice to Management

    Reward loyal employee's and make them know they are doing a good job - don't just wait for the yearly appraisal or when they hand in their notice.


  10. Helpful (1)

    "Not good enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Leeds, England (UK)
    Current Employee - Customer Service in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Arcadia full-time (Less than a year)

    Pros

    I quite like the actual work I cannot find 20 pro words for this company. Sorry.

    Cons

    Mentally battered constant dismissal threats constantly told you're not good enough anxiety stress headache frustration worthless useless office humiliation

    Advice to Management

    I really quite enjoy the actual work but the army of people ripping it to bits is just too much. Constantly being told you're not good enough and your contract will be ended. Little support as after the 12 weeks probation you are expected to be as knowledgeable as people who have been there years and if you're not then you constantly get reminded that the 'they can do it' and you can't. Office humiliation as your stats are group emailed every 2hours, not daring to check emails as you have no time to read them. Pulled for a meeting for the pettiest of things like going for your break a few minutes late but returning at the correct time = record of conversation for not adhering to your schedule, serious issue, very serious, could result in being put on a report an constantly extra scrutinised for any tiny thing that you might get wrong. Put under so much pressure to be as knowledgeable because you've had the training you should know that! This is making me ill, sick with worry, deflated as I am never good enough, being told that 'the majority of your work is bad' put under the microscope, passed to another manager to see if they make the decision to end your contract. Very kind of face fits environment. Tears, stress, mentally drained. When I started there was an influx of approximately 40 trainees - there are 4 left - surely the issue is with the training... Or the unrealistic targets hammered home to you... I was asked by a manager "do you think you're a bit slow?" how disgusting is that!?!?!
    I'm on my way out because they just will not give you a break, it's very harsh. It saddens me that I am just a number.
    I would like to see a mental health professional in there to support the advisors, there would be a queue a mile long...


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