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Arclight Cinemas Reviews

Updated January 7, 2018
81 reviews

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2.4
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Christopher Forman
30 Ratings

81 Employee Reviews

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Pros
  • free movies and half off on food (in 44 reviews)

  • Up to 4 free movie tickets per day Monday-Thursday (generally speaking) (in 7 reviews)

Cons
  • Lack ability to give an excellent work life balance (in 5 reviews)

  • Corporate wants to capitalize on your life being there for minimum wage (in 7 reviews)

More Pros and Cons

  1. "Basic POV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Hollywood, CA
    Current Employee - Crew Member in Hollywood, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Arclight Cinemas (More than 5 years)

    Pros

    hours can be flexible, you get free movie tickets to go see the movies and also 50% from concessions and restaurant.

    Cons

    Can be hard for those looking to keep weekend days open. The busy times are from thrus thru sundays.

    Advice to Management

    To get involve more closely with the cafe side of the business so they can understand better the difference between a regular restaurant and the turn around and fast pace of ours


  2. "Former"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    free movies and half off on food.

    Cons

    Hard work is recognized. The staff is constantly turning over.

    Advice to Management

    Caring about your employees and finding ways to promote people would help. You have 5 managers and no one has a clue.

  3. "Stay for awhile, not long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in La Jolla, CA
    Former Employee - Customer Service in La Jolla, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arclight Cinemas (More than a year)

    Pros

    -Great coworkers
    -Fast paced
    -Varied duties
    -Adaptable scheduling if in school

    Cons

    -Not much room for promotion unless you are striving to be a manager
    -Late hours (12-2am)
    -Having to work EVERY holiday
    -Almost always required to work at least one day on weekend


  4. "Slacker job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in El Paso, TX
    Former Employee - Customer Service Supervisor in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Arclight Cinemas (Less than a year)

    Pros

    Coworkers make the job bearable. Free movies.

    Cons

    Long hours. They ask a lot out of employees with little pay. Management is promoted by favoritism and not by your actual work.


  5. "It's a Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arclight Cinemas part-time

    Pros

    Good for flexible schedules and laughing with coworkers.

    Cons

    No one is full time.

    Advice to Management

    Let people do their job, and stop demanding people act overly excited about anything that has to do with customers.


  6. "Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Culver City, CA
    Former Employee - Team Lead in Culver City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arclight Cinemas full-time (Less than a year)

    Pros

    Free movies, and sort of flexible schedule.

    Cons

    Sometimes long hours, so your overworked with little room for overtime since they schedule you in break shifts. Can only move up by management favoritism, very little raises if any given at all.

    Advice to Management

    Show more appreciation to your workers and don't play favoritism especially in a big company like Arclight.


  7. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arclight Cinemas part-time

    Pros

    Coworkers very friendly, most of them were college students which made it easier to connect to them for me and made the work environment very fun
    Most of the managers are also college students so they understand how school schedules can work and will allow you to schedule certain days off because of school related events
    There's a lot of work involved, whether it be cleaning, selling concessions/ tickets, check restrooms so not too much downtime which I prefer (might not be preferred by other people)

    Cons

    - One of the older managers is really rude to all the coworkers and even the other managers but no one confronts her about it because she's been there the longest and is connected to the main branch of Arclight
         -When some of the crewmembers had an issue or a question, this particular manager would sarcastically reply , treating us as incompetent and blaming everything on us when she rarely comes down from her office to ACTUALLY MANAGE THE THEATER
         - When I was being interviewed for the job, someone had just resigned and they were waiting for their last paycheck before leaving but this particular manager made him wait for at least half an hour and when he told her that he had to leave soon and when he would be getting his paycheck she yelled at him and told him that she was busy with other things when she clearly was not doing anything important but yell at other crew members (she paused my interview to do something)
    Hired as part time but given full time hours
         - must have Thursday and Friday nights free (from 5:00pm to midnight) - but if you're closing concessions you have to stay until you finish closing and you don't get paid for the time you're there for
         - must have all weekends free
         - must have all holidays free
         - during busy weeks when big movies are playing (ie Star Wars) no time off will be approved even in emergencies (many people as a result are forced to resign from their position in order to take care of their business)
    Heads of the company make decisions based on how just one of their theaters is doing (in Hollywood) and apply these policies to all the theaters even though it doesn't work that way
         - don't listen to any suggestions made by the crew members or the managers that work there despite never actually experiencing the difference in theaters based on location and how busy it gets
    Community is full of entitled rich white people that expect all their needs to be taken care of with the utmost respect
         - When I was just starting out and was being trained at concessions (not by a manager but by another crew member) some lady handed me a card I had never seen before and expected I know her order without her even telling me. She yelled at me telling me she was already late for her movie and when I apologized and told her that I was new she yelled at me for not being trained well enough??
         - A lot of these people were really rude and complained about the smallest things
         - the policy at the theater was that 10 minutes after the movie had started, no one would be allowed into the movie, so many guests were very upset and asked for an exception and if they didn't get their way they would scream at the unfortunate soul taking care of them and ask for the manager who would explain to the guest the policy but because of their unwillingness to replace their ticket with another one (either a different movie or a different time- even another day) and the scene they were causing the manager would eventually allow these guests into the movie
    - Everyone is expected to know how to do everything in the theater without any wage increase so that they can do the work of 10 people in the case where people don't show up. Some of the managers do recognize that this is difficult and they will come down to help if needed, but one particular manager will just disappear into her office or walk around the perimeter of the theater doing who knows what and will not help the crew members
    - People are not trained equally because they are all trained by other crew members, so some people may know more than others based on who trained them

    Advice to Management

    - Take suggestions from the crew members because they are the ones doing the work and they know how everything works
         - Take these suggestions to the upper management and push them because these people at the top may know how to work the financial part of the business but they don't have the time to show up at every theater and see how things work, so any suggestions they may have may not necessarily be best for the particular theater.
    - Train people yourselves instead of giving the job to other crew members to ensure that everyone is trained equally and if not remember everything, they are at least exposed to every aspect of the job
    - Walkie Talkies are a nice addition to the job because crew members are able to communicate with each other as well as with the managers but if someone asks for help please don't assume they're stupid. Everyone has basic knowledge of everything and if they have a question for you they probably were never shown how to do something and if you treat them as stupid, they will become less likely to ask you for help
    - Your crew members have other things to worry about besides this job and they should not be pressured by this job because most of these people are college students who should primarily be focused on their studies and not having to handle the work meant for 10 people.

  8. "ArcLight Cinemas Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Arclight Cinemas part-time

    Pros

    Positive environment with colleagues and guest and rewarding remedies.

    Cons

    Poor management and crew organization. Work schedules never align correctly.

    Advice to Management

    Listen to and consider suggestions from crew members a bit more


  9. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Pasadena, CA
    Former Employee - Team Lead in Pasadena, CA
    Recommends
    Positive Outlook

    I worked at Arclight Cinemas full-time (More than a year)

    Pros

    Able o see a multitude of movies for free, worked with my schedule, good hours, great for anyone looking to grow

    Cons

    Late nights and Magic Mike guests

    Advice to Management

    Keep up the great work


  10. "It's not bad, but it's not great either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in San Diego, CA
    Current Employee - Crew Member in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Arclight Cinemas part-time (More than a year)

    Pros

    You learn a lot about working with a large team and the communication skills that go with it, as well as basic skills required for most any job. Being such a large building there's an area for anyone to work in regardless of what type of person you are. The schedules are pretty flexible overall so almost anyone can find time to work.

    Cons

    You're not really a part time employee, so you're missing out on those benefits.

    From the day you're hired until the day you leave you're likely to never see any change in pay, no matter how many tasks or skills you pick up (Most work doesn't require advancement though so a change in pay probably isn't necessary anyway.)

    Events booked by outside groups/festivals are almost always a nightmare, and they happen a few times a month. Doesn't matter who it is using the theater, it seems like 80% of the time they won't communicate with anyone and then when the demands they never made aren't met it's all on you as an employee. Although that could just be my experience with it.

    Advice to Management

    I don't really have any advice for the management but I need 20 words. Maybe better communication with the large groups who rent out the theaters?


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