Argo Group Reviews | Glassdoor

Argo Group Reviews

Updated February 23, 2017
34 reviews

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Argo Group President, CEO, and Director; President and CEO, Argonaut Group Mark E. Watson III
Mark E. Watson III
16 Ratings

34 Employee Reviews

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Pros
Cons
  • There is a sense of politicking and favoritism with upper management (in 9 reviews)

  • Communication and project planning are usually lacking, especially what comes from Senior Management (in 3 reviews)

More Pros and Cons

  1. "Underwriting Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Underwriting Assistant in Chicago, IL
    Former Contractor - Underwriting Assistant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Argo Group as a contractor

    Pros

    Argo was one of the only companies that was paying the most for a contract worker in my field.

    Cons

    Terrible manager, a complete bully! Felt like I was going into a battefield every morning. Three Underwriting Assistants in one year all of them have left. I was only there for 4 months. Very imature and unprofessional co-workers in this particular department. I quit, but stayed to train my replacement who has since left the company as well.

    Advice to Management

    Get rid of this manager. With that much turn over you should be able to recognize where the problem really is, and it's not with the UA's.


  2. Helpful (4)

    "Top Heavy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Antonio, TX
    Current Employee - Anonymous in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Argo Group full-time (More than 5 years)

    Pros

    Great benefits and experience.

    Cons

    Management is constantly trying to fix the "budget" at the expense of most workers without sacrifice to perks. Employees (not in management positions) are expected to work the job of several employees with little to no support from senior execs.

    Advice to Management

    Invest in employees to avoid constant turnover, and truly look at what expenses should be cut (perks vs. emolyees).


  3. Helpful (4)

    "Unhealthy Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in San Antonio, TX
    Former Employee - Texas in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some great talent in the organization
    HR department has some of the strongest team members
    Nice, spacious corporate HQ

    Cons

    Lots of contractors in Senior Leadership positions
    Poor Communication
    SLT spends money like water, but the actual workers don't receive regular pay increases

    Advice to Management

    Focus on the people who actually do the work


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  5. Helpful (7)

    "Ivory Tower"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter in Portland, OR
    Current Employee - Senior Underwriter in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Argo Group full-time (More than 10 years)

    Pros

    Flexible hours; local employees awesome; free parking

    Cons

    Mass layoffs across the organization typically in the 4th quarter each year. No raises for 5 years, oh except that 1% bump we got a couple years ago. Bonus plan is a joke because it is impossible to understand or track and employee has no control over their personal results..
    Management utterly fails to communicate to the employees what their objective. No IT support, but masses allocations for IT are charged to business units.

    Advice to Management

    Your employees are the ones that make you successful and management should value employees by giving bonus, raise and/or at the very least listening to employee's ideas for improvement. "A person who feels appreciated will always do more than expected"


  6. Helpful (5)

    "Great place to go get a few years of experience and move on."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Argo Group full-time (More than 3 years)

    Pros

    There were some really quality people to work with at the staff and lower management level. The benefits are pretty good for the size of the company. Beautiful office in downtown San Antonio.

    Cons

    Benefits and pay are behind other insurance companies in town. Upper management is cutthroat and ruthless with their own employees. Employees are treated as disposable. Culture overall does not match the core values and is fairly toxic. Pay increases only occur every other year.

    Advice to Management

    Don't treat your employees as disposable chess pieces. Get a handle on executive management's wasteful spending. Try to actually use and practice the company's core values.


  7. Helpful (8)

    "Stay completely away from this place. Toxic!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Argo Group full-time

    Pros

    Coffee machine on each floor and free soda on the main floor. There was an effort to make each one of their offices look nice and the same.

    Cons

    Horrible management that has breed a culture of not my fault. There are huge silos built into the company that prevent any real work from getting done. Management looks for a fall person every time something goes wrong so everyone is busy trying to say it is not their fault so they don't get blamed. This greatly increases the time to resolution of IT issues. They do not hold to their core values, don't give raises, act like bonuses (which are promised when your hired) were like moving a mountain to get for you and they are very small. If you manage people at Argo upper management will go around you and manage your people for you then expect you to deal with the bad reviews and other such bad news with the expectations that you own it like you made the decision. A classic sign that management as a whole has trust issues. Why would you hire someone if you did not trust them?

    The culture is designed around top down decision making without any input from the end users and front line technical support personnel. If you attempt to share your opinion or thoughts on a project and propose anything other than what upper management has come up with you will be frowned upon and eventually reprimanded in some way.

    Benefits are not great. They have a separate prescription plan that is a rider on their insurance and they pretty much stop you from getting many meds and of course you always have to stay on top of what is approved in that area. They also have a Wellness program that it seems is designed to make the company money. The Wellness program is a joke all you have to do is at minimum take a phone call each quarter so it is really not designed to help you get well rather like a cable company the hope I think is you will not participate so they can earn $30 dollars a paycheck per a person on your insurance. So expect if you have dependents that they will have to jump through the hoops as well or get charged; each $60 a month.

    Time off is comparable to most other companies, except for the fact that many of the managers and project managers reserve the right to deny your request for time off as they see fit even though you do not directly report to them. This happens during high times of insurance policy traffic and renewals and when IT projects are coming due. The funny thing about the projects is they are usually delayed and not on time any way. Partial the fault of Argo and partially they fault of the Vendor they work with on their new insurance and claims management software.

    Advice to Management

    Break down the walls and silos and breed a culture of team work and unity. Value thoughts and input from your most front line employees. Value them as an asset, they only want to help. Breed a culture where someone can make a mistake and not worry about taking credit for the mistake.

    The CEO should be more viable and accessible. It seems like he is unapproachable when he is in the San Antonio office and that really his job is to party with clients. They often close the main break room / lunch room early so that they can setup for his l parties that take place in the evening.


  8. Helpful (3)

    "Toxic Enivornment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Argo Group full-time (More than 3 years)

    Pros

    There are some very talented individuals in the organization.

    Cons

    The list is extensive:
    Lack of vision and direction
    Poor change management
    Expense ratios are out of control
    Executives do not walk the talk, values are just words on a piece of paper, they are not demonstrated
    Total lack of trust in the organization
    Great talent is walking out the door at an alarming rate
    Micromanagement is abundant
    Employees are not treated with respect
    "My way or the highway" environment, diverse ideas are not welcomed or considered


  9. Helpful (1)

    "Politics, Favoritism, & Bullying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Argo Group full-time

    Pros

    The majority of the employees in the office are great to work with. Compensation and Benefits are very good. Wonderful office building and location.

    Cons

    The Executive Team is horrible, if you do not "click" with their group you are immediately the outcast. I was shocked to have heard racist remarks from the Executive team about the Indian and Middle Eastern Employees. They yell and scream at support staff which I find very unprofessional. The CEO uses the company vendor accounts for personal use all the time, talk about stealing from the company.

    Advice to Management

    Argo Group is going nowhere fast. If you would trust your employees and stop playing favorites I think you would have a better chance at success. Good Luck.


  10. Helpful (5)

    "Horrible treatment of employees by India/China outsourcing of jobs and high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in San Antonio, TX
    Former Employee - Management in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Argo Group full-time (More than a year)

    Pros

    Healthcare Benefits, new offices, free health screenings and flu shots.

    Cons

    Aloof CEO and Executives that use the public company as a personal playground with lavish parties and trips to international luxury destinations. All the while expecting their employees to do more with less and shareholders to accept minimal stock value appreciation. This company exhibits what is wrong with corporate America by outsourcing skilled and talented claims, underwriting, IT and audit positions to India.

    Advice to Management

    Don't put your personal bonus desires above treating employees fairly and stop the massive turnover by hiring VPs with compassion, fairness, and open minds to accepting others who may be different from themselves.


  11. Helpful (1)

    "the portland office is a toxic environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Argo Group full-time

    Pros

    some basic insurance experience. other than that, there's very little that is positive.

    Cons

    inept management; pay is far below industry standard; people who leave earn at least 20% more to start. poor communication on the part of management. there is rampant speculation as to what is going on in this office, and management does next to nothing about it.

    Advice to Management

    my advise, get rid of management. they're generally inept, from the top down, and couldn't care less about their employees. Pay your people the going rate. stop all the unnecessary travel. COMMUNICATE AND TREAT YOUR EMPLOYEES LIKE ADULTS.



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