Ariba Reviews | Glassdoor

Ariba Reviews

Updated July 10, 2017
382 reviews

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3.6
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Alex Atzberger
47 Ratings

382 Employee Reviews

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Pros
  • There is great emphasis on Work/Life Balance (in 27 reviews)

  • Flexible Working hours, Supportive Management, Offsites, Free Meals & Cab facility, Medical Insurance, Work from Home Option (in 12 reviews)

Cons
  • Work / Life balance is non-existent in the customer-facing roles (in 23 reviews)

  • Another thing, if you're a field consultant, you will have a very long hours with no work life balance while you're in a project, guaranteed (in 10 reviews)

More Pros and Cons

  1. Helpful (4)

    "Terrible leadership, terrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Marketing Manager in Sunnyvale, CA
    Former Employee - Senior Product Marketing Manager in Sunnyvale, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The one good thing about Ariba is they give a lot of vacation time. But you need it if you have to deal with all the political BS there.

    Cons

    The people and the politics. There are a few good people, but for the most part nobody gives a crap and just looks out for themselves.

    Advice to Management

    Your incompetence is unmatched in any company I've ever seen.


  2. Helpful (5)

    "The "high school" of the corporate world."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good job right out of college but not for anyone with any kind of experience. Although, it does not take a college graduate to be able to do the work - a high school student, at most, could do what most people there do.

    Cons

    It was like going through high school all over again. There was a huge lack of opportunity for advancement for those that weren't willing to "play" the corporate politics game.

    Advice to Management

    Look at your internal talent (at all levels) before allowing external hiring. An do not focus on only their Ariba experience, but also what they have done in the past.

  3. Helpful (11)

    "Outdated Technology Stack, Methodologies and Processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Sunnyvale, CA
    Current Employee - Senior Software Engineer in Sunnyvale, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    - colleagues are generally nice and competent people
    - new campus with lots of parking and free drinks
    - weekly informal get-together

    Cons

    - product is married to a proprietary technology stack that is hard to learn, poorly documented, and has a limited feature set
    - aversion to open source, with a strong not-invented-here mentality (Ariba Web does not count)
    - open hostility towards engineering practices like test automation, code coverage, etc. that do not directly correlate to new or better features
    - outdated engineering processes

    Advice to Management

    From an engineering perspective, spend some time to clean up your technical debt and embrace modern engineering processes

    From a management perspective, please don't drive your engineers to work nights and weekends.


  4. Helpful (11)

    "Beware of Jobs in HR=No fairness, compensation is based on who you sit w/at the lunch table and no development of people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Pittsburgh, PA
    Current Employee - Human Resources in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits and if you are in with the "in crowd" in HR you're good

    Cons

    The VP of HR signs off and changes all raises and reviews and has 0 professional discussions w/anyone.
    She's too busy shopping online in the morning and talking about hiring good nannies.
    There is NO training or employee development
    Counting myself 5 people left HR in 18 mos and the group size in Pittsburgh is 16 people (33%)

    Advice to Management

    Find people who understand the term "leadership" and people development and hire them. You're overpaying your Sr. Mgmt and getting nothing in return but disgruntled people, high turnover and apathy.


  5. Helpful (8)

    "Good for people who want to end their career here or retire....worst for others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Captain in Sunnyvale, CA
    Former Employee - Senior Captain in Sunnyvale, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Ariba full-time (More than 3 years)

    Pros

    You get to work with talented and smart people.
    Salary offered is competitive.

    Cons

    Laid back approach, few new features/enhancement coming in.
    Good for people who want to retire or end their career here.
    They own a propriety stack which is poorly documented and not much help from peers.
    No opportunities for new joiners and first year you shall be working on fixing bugs, editing csvs, xmls, etc
    Energy level is very low amongst employees.

    Advice to Management

    You need to motivate your employees, simply giving ppt presentations and talks every quarter doesn't help.


  6. Helpful (3)

    "Top-heavy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Pittsburgh, PA
    Former Employee - Network Engineer in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ariba full-time (More than 8 years)

    Pros

    Good salary, nice office environment, decent co-workers. Benefits are OK; while you get 20 days of paid time off, there are no sick days so if you get sick your vacation hours are deducted.

    Cons

    The company suffers from two layers of overhead at the top.

    a. Program managers - most useless people I've ever seen, who have no idea about projects but somehow given the authority to yell at project managers. They also force the company to use an outdated, Excel-based management tool and neglect to look at modern Web Based alternatives.

    b. CTO and architects - same story, these guys are tasked to approve technical decisions without understanding the full details of projects. The end result is meaningless approval process where engineers can't do anything until approval, yet approved items require constant modifications because they overlook tripping blockers at the bottom.


  7. Helpful (8)

    "Keep Looking: This Isn't the Place to Grow Your Career Based on Merit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Pittsburgh, PA
    Current Employee - Customer Support Specialist in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ariba full-time (More than a year)

    Pros

    Ariba as a whole is a great company. It offers a great PTO package of 20 days, and it's fun to work with such a diverse and global group of colleagues. Ariba, acquired by SAP, is poised for growth and success. I'm confident that with SAP's guidance both companies will reach new heights of innovation.

    Cons

    HR may tell you that everyone starts out at the help-desk, but that's not true. You may also be told that positions open because people get promoted - that's not true. People leave the help-desk because if they don't fit in with the management clique, they are passed up for the opportunities they have worked so hard to earn. Morale is extremely low at the help-desk, and recognition is inconsistent and biased. If one speaks another language other than English as their first language, they are labelled as incompetent. Mothers are unreliable and unteachable. People who have concerns, or offer suggestions for improvement, are dissenter. Labels are unjustly applied by a management that doesn't know more than the employees' first and last names, let alone the quality of work that they do. I have never seen such blatant discrimination in a workplace in the United States. The most counter-productive aspect of working at the help-desk is that the knowledge needed to assist customer is not readily accessible, and the managers are not trained in the sourcing products. If you are considering Ariba, make sure to enter through a different department other than the help-desk.

    Advice to Management

    There are politics in every workplace, but if Integrity is one of the company's values, then people should be recognized and advance based on the quality of their contributions. Promoting unqualified people and discriminating against workers based on personal assumptions and prejudices is completely unacceptable. The help-desk is the first line of defense and support. If the help-desk is poorly managed, customer relationships will inevitably suffer - and so will growth. Management should be open to ideas, be well-versed in the products and solutions Ariba has to offer, and build working relationships based on communication with employees. Management should also be more proactive in making sure that employees have the tools they need to do their jobs efficiently.

  8. Helpful (5)

    "Not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ariba full-time (More than 3 years)

    Pros

    Enterprise software is a good domain to learn.
    You can learn a lot if you are given the time.

    Cons

    Management layer above first line managers is bad. They will not admit the mistakes they make and push the blame down. People in power tend to abuse it. It certainly seems to be the case here. Top heavy. Process heavy. Process seems to be the solution to all problems but ends up exacerbating it. No sense of empowerment. Public humiliation in some meetings. Internal demos are a farce. You may develop a good product only to see it publicly nitpicked over some trivial issue. No, its not Apple's culture of excellence if thats what you are thinking. Schedule is king. Beware if you slip. Constant stress and negativity. No work life balance.

    Advice to Management

    How does one change the incorrigible?


  9. Helpful (15)

    "This company is a 19th century giant factory of BUGS!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ariba full-time (More than 3 years)

    Pros

    Used to have more or less OK salary and some stock, now does not offer any stock, so average

    Cons

    This is a dump of bugs with bugs on top of bugs, technology is SUPER old, ignorant arrogant managers who have no idea how to lead the company.

    I completely agree that this company looks like a hive of MAS (Mutually Admiring Society) like mentioned in the previous review. HR is absolutely of no use. There is no personal development encouraged, there are no team activities, company activities whatsoever.

    I honestly feel pity for Ariba customers who have to deal with a rotten piece of "cloud" technology and are hooked on this technology. I really wish they had some escape to something more modern and less buggy. There are critical production issues happening almost every 4-5 days and everyone in the company is running around screaming and fixing stuff.

    Bugs can float around unfixed for years, they just bounce from one team to another. I've seen bugs opened in 2011 and still not fixed as of today.

    Architecture (if we can even call it that way) of the Ariba system is super-ancient, it is completely proprietary, no modern technologies are used. Every little modification in the system can cause unexpected behavior; it is not possible to fix something without breaking something else.

    Setup / Configure / Build workflow is EXTREMELY slow and the "learning" curve is so steep that by the end of it you want to curse everyone and everything. During the initial setup you have a feeling that the setup process is overcoming issues instead of setting up the environment. It will take you months before you even understand the process a little.

    Now, let me tell you more about bugs. This company has an enormous number of bugs, the sole activity people do there is fixing bugs. There is no rotation, no exciting development, no new technologies brought in, no innovation happening, it is EVERYDAY BUG FIXING only.

    You are supposed to fix a certain number of bugs per week, if you don't, you will be brainwashed by the management and told repeatedly how important your role is as a Principal or Senior Bug Fixer is and if you excel as a bug fixer maybe they will give you a real development job. Guess what - NEVER. You will be fixing bugs for years like everyone else.

    There is no career growth. How many bugs should one fix to be promoted from one level of "Bug Fixer" to the next ?

    How can one be creative and productive if all he does is fixing bugs every day FOR YEARS.

    Staff turnover in the company is just insane. I have seen many people leaving left and right after couple of year or couple of months of being on board only because they did not want to eventually become Senior Bug Fixers and after some years have nothing to put into their resumes.

    This is a classic example of a company that rots from inside. My thinking is that SAP bought Ariba for their client base, but definitely NOT because of the 19th century "cloud" technology.

    So the moral of this story is - if you want to be yet another mosquito on this swamp - welcome to the club, but if you are an ambitious DEVELOPER, stay away. I only wish I knew what I was signing up for when I joined.

    Advice to Management

    No advice, it would be useless, I have tried to reason with them for years and it lead to nothing at all. This whole company has to be torn upside down to bring some changes


  10. Helpful (6)

    "My worst job, a real nightmare as an APAC customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist
    Current Employee - Customer Support Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ariba full-time (Less than a year)

    Pros

    Free drinks, free lunch once every week
    Can Access SAP resources
    Great location

    Cons

    1. The coworkers here the the rudest I've velvet had! No one offers help to new hire
    2. Full of depressed, low caliber coworkers
    3. Manager is incompetent, offer little help to newcomers
    4. The hr people lack professionalism, and the while hr department is dysfunctional.
    5. Extremely low wages
    6. Everyone here are unhappy and look depressed

    Do not come here, it'll be your nightmare!

    Advice to Management

    Create a friendly workplace, launch real employee development programs.
    Improve morale


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