Arise Reviews | Glassdoor

Arise Reviews

Updated October 6, 2018
125 reviews

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3.4
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Arise CEO Scott Etheridge
Scott Etheridge
15 Ratings

125 Employee Reviews

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Pros
  • "The opportunity to work from home" (in 251 reviews)

  • "Working from Home & flexible schedule options" (in 34 reviews)

Cons
  • "Pay for training, no incentives for most opportunities" (in 39 reviews)

  • "Tech support via Arise can be a pain" (in 41 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (18)

    "Great Place to work :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Functional Analyst in Miramar, FL
    Current Employee - Functional Analyst in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time (Less than a year)

    Pros

    The opportunity to work from home.
    Friendly office environment.
    Great support, and help from the people leader.
    Amazing benefits!

    Cons

    No downsides! This is a Great place to work, and I am enjoying every minute!

    Advice to Management

    Please keep doing what you are doing! It is a phenomenal job!

    Arise Response

    Apr 30, 2018 – Acting Director, Human Resources

    Thank you for taking the time to write about your employment with Arise. We are so happy to hear that you are feeling supported, and appreciate all that we offer in benefits to our team members... More


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arise full-time (Less than a year)

    Pros

    Everything was good when working for arise

    Cons

    Nothing bad to say about arise at all

    Arise Response

    Oct 8, 2018 – Director, Human Resources

    Thank you for the feedback! Keep in touch, and best of luck with everything.

  3. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Arise part-time (More than 3 years)

    Pros

    A lot of flexibility, working from home

    Cons

    The paid is no that good

    Advice to Management

    The need to review the salary


  4. Helpful (2)

    "Wow...an unexpected surprise. Loving this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Sourcing Specialist in Miramar, FL
    Current Employee - Sourcing Specialist in Miramar, FL
    Recommends
    Approves of CEO

    I have been working at Arise full-time (Less than a year)

    Pros

    While I've been working as a temp. for a short time, def. loving it so far! Very fulfilling work day/ routine. Tasks can change on the fly and gotta switch gears quickly at x it's but constantly challenging and rewarding. Days fly by and feel productive and accomplished when I get home. Management, co-workers, office environment/atmosphere and the overall vibe are great! Upbeat, supportive, professional group of people. Management allows you to flourish and work independently while being very accessible and approachable. Clean, vibrant, spacious office and work area. Endless quality resources and tools are provided to ensure success. Long as you stay focused and do what's asked no reason to not succeed and potentially grow w/ company in the long run. That's my ultimate goal. Hasn't been easy to find a place this on point in South FL.

    Cons

    Nothing I can think of.


  5. Helpful (9)

    "Review from an IBO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Business Owner/Chief Executive Officer
    Current Employee - Independent Business Owner/Chief Executive Officer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arise (More than a year)

    Pros

    The agents get to work from home

    The agents have the opportunity to earn some decent income

    The agents can earn incentives for good performance

    Cons

    The agents have to pay for their own training

    The agents do not have any sense of job security

    There is zero communication between Arise and the IBOs

    There is no support available to IBOs

    IBOs do not get an sort of training on Arise's policies, which they are required to follow and adhere to.

    Getting answers from Arise on an issue is like pulling teeth - there is no such thing as a straightforward response

    Chat is a joke. After waiting hours to finally get someone, the communication is severely broken because it takes the agent at least 10 minutes to respond to a single question and when they do, it is a canned response that is usually pretty far off base from what the original question was

    If you bring an issue to Arise that merits corrective action, even if the issue was on their end, they reserve the right to just drop agents from their programs without notice - perhaps this is a punishment?

    IBOs do not have access to the simplest of things (such as schedules/hour availability) that are necessary to ensure that agents are doing what they need to be doing

    They are simply not friendly and there is no sense that you're even talking to a human when reaching out to them. If an agent experiences a death in his/her immediate family and they miss work, then they may be dropped from their program - too bad, too sad.

    Advice to Management

    It really doesn't matter what kind of advice IBOs try to give Arise. I've seen many of the things I've said here mentioned before, and Arise simply doesn't care. But to make it official, here are some things that would greatly improve Arise and its relationship between them and the call centers that use their platform:

    Communicate with the IBOs. Let them know what is going on with an agent, client, etc.

    Make it easy for IBO's questions to be answered. Why make it a struggle? When we have a question, simply answer it and please don't give us the run-around, forcing us to ask the same question 10 different ways to get a simply answer. Or, better yet....

    Provide some kind of training to IBOs or even give them access to your policies. This, I'm sure, will greatly reduce your chat queues and result in a simply better service overall. Don't operate in secrecy. Don't make to where information can only be made available (barely, at that) if we very, very specifically ask for it.
    Treat your IBOs like they actually run a business. Give them business tools. Provide them with resources that will make it easier for them to monitor the status and performance of their CSPs. If they have a problem, why can't they just come to us instead of coming to us just so we can come to you (and have to wait hours to get someone)? Let us handle that part. Give us the tools and TRUST to do that.

    I'll end with this. IBOs, at least us, do our best to sell the value of working with Arise (and convincing people who don't have a lot of money to begin with to pay that silly certification fee) and I think for that, we deserve something more than what we get from you. Here's something else that I think would be awesome. Give IBOs and the CSP the option of "working off" their certification fee instead of paying it upfront. Reduce the reimbursement rate by whatever and then once the cost has been returned to Arise, increase that rate. If the CSP gets dropped or quits the certification, make it the responsibility of the IB to pay for it. Just a thought (a really good one that would totally change the game).

    Arise Response

    Sep 18, 2018 – Sr. Manager Sourcing & Strategy

    Thank you for feedback. We are always looking for ways to improve and will review your comments and suggestions.

    Although, it is important to note that is a business opportunity and a means to... More


  6. Helpful (2)

    "Okay for temporary employment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Arise part-time (More than a year)

    Pros

    -Flexible hours
    -No middleman if you are an IBO
    -Most importantly, work from home.

    Cons

    - Pay for training
    -Low hours for certain clients
    -Low wages
    -No opportunities to advance in career.

    Arise Response

    Oct 2, 2018 – Sr. Manager Sourcing & Strategy

    Thank you for your feedback. We are glad that your company is able to take advantages of the great opportunities available when using the Arise Platform.


  7. Helpful (1)

    "Duel monitors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Arise full-time

    Pros

    Set you're own schedule. So I am required to list more pros, so my true feelings don't count!

    Cons

    The system is unable to support dual monitors! You are told to buy this and that. Too may expenses and free labor! You are not paid for training!

    Advice to Management

    ASD is not compatible with dual monitors! Fix it. Pay for training - no one works for free!

    Arise Response

    Oct 2, 2018 – Sr. Manager Sourcing & Strategy

    Thank you for taking the time to provide your feedback. We are sorry you had a negative experience but there are currently several opportunities that support dual monitors and quite a few that offer... More

  8. Helpful (3)

    "not the same as previous years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Arise full-time (More than 3 years)

    Pros

    Flexible Hours, Great pay/benefits package

    Cons

    used to be a great company with a fantastic leader in the HR department - now the quality of the hr department is lacking a strong leader and it is trickling down to the entire company

    Advice to Management

    need to do something about morale. i know you are trying but you are looking to the wrong person to bring change

    Arise Response

    Sep 4, 2018 – Director, Human Resources

    Please know that you can come talk to me about anything. I would venture to say that we are already partnering on a resolution for your specific situation, but if not, know that my door is always... More


  9. Helpful (2)

    "Arise is Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time (More than 10 years)

    Pros

    -Ability to work remote when needed.
    -We are motivated by leaders on our monthly meetings and learn so much.
    -We are able to express ourselves and our creativity.
    -We have many learning programs available to us to grow as individuals.
    -There is so much room to grow within the company.
    -We have some of the best benefits (health and personal) I have seen in any company.
    -We have volunteer programs that are great for our community.
    -We get bonuses.
    -Arise provides opportunities for individuals to be business owners and allows them to earn income in the comfort of their own home.

    Cons

    -We do work long hours.

    Advice to Management

    Investing in technology would be beneficial to employees and our partners so that we are able to provide a more stable and reliable platform. One where employees do not have to spend long hours fixing issues.

    Arise Response

    Sep 11, 2018 – Director, Human Resources

    Congratulations on more than 10 years with Arise, and thank you for taking the time to leave your feedback. Please note that we are investing dramatically in a series of strategic initiatives... More


  10. Helpful (1)

    "Virtual service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time

    Pros

    Money hours and time to work

    Cons

    Seasonal it oast just 6 months

    Advice to Management

    None


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