Arise Reviews | Glassdoor

Arise Reviews

Updated August 7, 2018
119 reviews

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3.5
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Arise CEO Scott Etheridge
Scott Etheridge
10 Ratings

119 Employee Reviews

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Pros
  • "The opportunity to work from home" (in 246 reviews)

  • "Working from Home & flexible schedule options" (in 34 reviews)

Cons
  • "Pay for training, no incentives for most opportunities" (in 39 reviews)

  • "Tech support via Arise can be a pain" (in 41 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Great Place to work :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Functional Analyst in Miramar, FL
    Current Employee - Functional Analyst in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time (Less than a year)

    Pros

    The opportunity to work from home.
    Friendly office environment.
    Great support, and help from the people leader.
    Amazing benefits!

    Cons

    No downsides! This is a Great place to work, and I am enjoying every minute!

    Advice to Management

    Please keep doing what you are doing! It is a phenomenal job!

    Arise Response

    Apr 30, 2018 – Acting Director, Human Resources

    Thank you for taking the time to write about your employment with Arise. We are so happy to hear that you are feeling supported, and appreciate all that we offer in benefits to our team members... More


  2. "Virtual service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time

    Pros

    Money hours and time to work

    Cons

    Seasonal it oast just 6 months

    Advice to Management

    None

  3. "not the same as previous years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Arise full-time (More than 3 years)

    Pros

    Flexible Hours, Great pay/benefits package

    Cons

    used to be a great company with a fantastic leader in the HR department - now the quality of the hr department is lacking a strong leader and it is trickling down to the entire company

    Advice to Management

    need to do something about morale. i know you are trying but you are looking to the wrong person to bring change


  4. "Arise is Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time (More than 10 years)

    Pros

    -Ability to work remote when needed.
    -We are motivated by leaders on our monthly meetings and learn so much.
    -We are able to express ourselves and our creativity.
    -We have many learning programs available to us to grow as individuals.
    -There is so much room to grow within the company.
    -We have some of the best benefits (health and personal) I have seen in any company.
    -We have volunteer programs that are great for our community.
    -We get bonuses.
    -Arise provides opportunities for individuals to be business owners and allows them to earn income in the comfort of their own home.

    Cons

    -We do work long hours.

    Advice to Management

    Investing in technology would be beneficial to employees and our partners so that we are able to provide a more stable and reliable platform. One where employees do not have to spend long hours fixing issues.


  5. Helpful (2)

    "Need a list of ratings for Independent Contractor's Experience w customers"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise part-time

    Pros

    Flexibility is a HUGE plus

    Cons

    Not necessarily with Arise but with experience dealing w customers

    Advice to Management

    I'd like to have an idea about what client to pay training for. The client I just started to service is full of horrible customers who belittle, patronize and blame agents for the problems they encounter with the company. Agents work too hard to put up with so many customer nonsense. One thing is to deal with occasional rude customers and another is to be bombarded everyday by customers who are verbally abusive or patronizing towards agents that do their best to help them. That's NOT okay.

    Arise Response

    Jul 10, 2018 – Sr. Manager Sourcing & Strategy

    Thank you for taking the time to provide feedback. We are sorry to hear your company had some negative experiences with a client program and encourage you to take a look at some of the other... More


  6. "Corprate Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Arise full-time

    Pros

    Ability to work from home, PTO, that's about it.

    Cons

    Used to love working for this company, but this company has gone into the dumps. Everyone talks poorly to each other and they treat you like you are the scum of the earth. I don't know how many calls I have been on and how many emails I have received with such negativity and everyone blaming you for their mistakes. The senior leadership preaches teamwork and how we are all equal, yet they all have such a power trip and talk down to you and use that power to get things from you right away. There are so many little groups within this company, and if you don't suck up to the senior leadership you are pretty much an outcast and will never get promoted or on their bad list. I have even been told to white glove certain employees in the company because of their relationship with the VPs. WHAT???? So I have to treat certain employees better than others because they are within the VPs gang? I'm sorry but I thought we were all a team striving for a common goal. I know I'm not the only one who feels this way, and a lot of the employees are being treated poorly with such poor leadership. On top of this they promote such a work life balance, yet you will find yourself working late at nights and every weekend to get you work done because if you don't, the senior leadership will think you are inefficient and not a good worker and will call you really nasty explaining why you need to get your work done, instead of asking do you need help and what can I do to get you some help. They just push more work on you that for one person is impossible to handle. And with that alone, you are already on the Senior leaders bad side, and your chance for promotion or anything positive is now gone. And now we have this color war initiative in the company that separates the entire company into 3 teams to compete throughout the year on different initiatives, seems a bit hypocritical considering that no one knows what team work is.

    Advice to Management

    You need to take a hard look in the mirror before even trying to fix this mess with the company. Stop with all the fake nonsense with the "we are a team speeches" and all the brainwashing in NEO and the business updates. You are going to lose a lot of employees because of senior leadership. Maybe instead of NEO and the Partnering for Better results training, you should have all the Senior leadership and directors take a mandatory business etiquette course to see how to really treat your team. O wait, but who would teach the course, the same leaders who speak poorly upon their employees? Nevermind, it's time for the investors to take a closer look at the company and not just the dollar signs. And there is no point for me to talk to anyone one in person because I know nothing will get done, so all I am attempting to do is warn current job seekers. It seems like the only solutions for employees unhappy with the company is to just let them sit there unhappy until the leave. Also when good employees leave the company, stop offering them more money to stay to prevent them from leaving, its too late then, promote your good employees before it gets to that point, its common sense which is another thing this company needs to learn.

    And now for any non employee reading this, just get ready to read the fake positivity in response to my review from the company.

    Arise Response

    Jul 30, 2018 – Director, Human Resources

    It pains me to read reviews like this because it is truly not what I see, hear and feel every day here at Arise. I see hard work, passion, positive attitudes, growth, and connection. I hear people... More


  7. "Technical Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Mesa, AZ
    Current Employee - Technical Specialist in Mesa, AZ

    I have been working at Arise part-time (Less than a year)

    Pros

    Customer Service helping Sears members resolve issues that trouble their appliances. If no resolve, then we dispatch a truck. It feels great helping others.

    Cons

    Having to sell a quota of home warranties and Home Services.

    Advice to Management

    I enjoy helping others. I usually put myself in the customer's shoes & then treat them like I would like to be treated. I'm honest, respectable, & responsible, & a hard worker.

    Arise Response

    Jun 22, 2018 – Sr. Manager Sourcing & Strategy

    Thank you for your great feedback! We are happy to see your call center has been able to enjoy the flexibility that comes with using the Arise Platform. It is definitely a great time to be doing so!

  8. Helpful (2)

    "MOST CONFUSING COMPANY EVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    You can set your own hours

    Cons

    You pay for your own training. Training drags on from 3 weeks to 8 weeks. There is so much material and information you learn in training until you get overwhelmed from the overload.

    Advice to Management

    Learn how to make work simple not complicated.

    Arise Response

    Aug 1, 2018 – Sr. Manager Sourcing & Strategy

    Thank you for feedback. Although, it is important to note that is a business opportunity and a means to creating your own success and not a job - Arise does offer plenty of Platform support and... More


  9. Helpful (2)

    "A Culture that fosters INNOVATION, COLLABORATION & FUN!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time (Less than a year)

    Pros

    -Your ideas are heard.
    -You are challenged to do your best every single day!
    -Positive culture!
    -SMART people
    -Strong leadership that comes from the top!

    Cons

    No cons! It is a great opportunity to do what you love and be surrounded by highly skilled and GREAT people while doing it!

    Advice to Management

    Continue the great job!

    Arise Response

    Jun 25, 2018 – Director, Human Resources

    Thank you for taking the time to write a review. We are so grateful to have strong, positive people such as yourself working for Arise. YOU are what makes this a positive place to work! Please keep... More


  10. Helpful (2)

    "Great place to start and grow your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arise full-time (More than 3 years)

    Pros

    Arise gives young professionals the ability to advance by encouraging them to take on new responsibilities and work on multi-faceted projects otherwise reserved for seasoned executives. This allows young professionals to gain diverse career experience.

    Work from home perk and PTO is a plus!

    Cons

    Definitely a roll-up-your-sleeves work environment, caused by some functional areas being understaffed or out-of-date systems. It is almost too common to see key individuals working late or operational managers/analysts dual tasked to achieve the task at hand; it is sometimes a cause for undue stress.

    Advice to Management

    Invest in human capital (people, skills) and investment in new technology to set the company up for success in the future.

    Arise Response

    Jun 25, 2018 – Director, Human Resources

    Great feedback! Thank you for taking the time to leave your thoughts. We are working very hard to ensure that we have a positive culture, and good work-life balance, which we know is difficult at... More


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