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Arise Reviews
125 reviews
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Full-timePart-timeApprove of CEO
Scott Etheridge
15 Ratings
Pros
"The opportunity to work from home" (in 251 reviews)
"Working from Home & flexible schedule options" (in 34 reviews)
Cons
"Pay for training, no incentives for most opportunities" (in 39 reviews)
"Tech support via Arise can be a pain" (in 41 reviews)
- Featured Review
Helpful (18)
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"Great Place to work :)"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Arise full-time (Less than a year)
Pros
The opportunity to work from home.
Friendly office environment.
Great support, and help from the people leader.
Amazing benefits!Cons
No downsides! This is a Great place to work, and I am enjoying every minute!
Advice to Management
Please keep doing what you are doing! It is a phenomenal job!
Arise 2018-02-08 13:38 PST ![Arise Logo]()
"Good"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Arise full-time (Less than a year)
Pros
Everything was good when working for arise
Cons
Nothing bad to say about arise at all
Arise 2018-09-23 19:08 PDT![Arise Logo]()
"customer service"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Arise part-time (More than 3 years)
Pros
A lot of flexibility, working from home
Cons
The paid is no that good
Advice to Management
The need to review the salary
Arise 2018-10-06 07:25 PDTHelpful (2)
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"Wow...an unexpected surprise. Loving this place!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Senior Management
RecommendsApproves of CEOI have been working at Arise full-time (Less than a year)
Pros
While I've been working as a temp. for a short time, def. loving it so far! Very fulfilling work day/ routine. Tasks can change on the fly and gotta switch gears quickly at x it's but constantly challenging and rewarding. Days fly by and feel productive and accomplished when I get home. Management, co-workers, office environment/atmosphere and the overall vibe are great! Upbeat, supportive, professional group of people. Management allows you to flourish and work independently while being very accessible and approachable. Clean, vibrant, spacious office and work area. Endless quality resources and tools are provided to ensure success. Long as you stay focused and do what's asked no reason to not succeed and potentially grow w/ company in the long run. That's my ultimate goal. Hasn't been easy to find a place this on point in South FL.
Cons
Nothing I can think of.
Arise 2018-09-12 18:53 PDTHelpful (9)
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"Review from an IBO"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Arise (More than a year)
Pros
The agents get to work from home
The agents have the opportunity to earn some decent income
The agents can earn incentives for good performanceCons
The agents have to pay for their own training
The agents do not have any sense of job security
There is zero communication between Arise and the IBOs
There is no support available to IBOs
IBOs do not get an sort of training on Arise's policies, which they are required to follow and adhere to.
Getting answers from Arise on an issue is like pulling teeth - there is no such thing as a straightforward response
Chat is a joke. After waiting hours to finally get someone, the communication is severely broken because it takes the agent at least 10 minutes to respond to a single question and when they do, it is a canned response that is usually pretty far off base from what the original question was
If you bring an issue to Arise that merits corrective action, even if the issue was on their end, they reserve the right to just drop agents from their programs without notice - perhaps this is a punishment?
IBOs do not have access to the simplest of things (such as schedules/hour availability) that are necessary to ensure that agents are doing what they need to be doing
They are simply not friendly and there is no sense that you're even talking to a human when reaching out to them. If an agent experiences a death in his/her immediate family and they miss work, then they may be dropped from their program - too bad, too sad.Advice to Management
It really doesn't matter what kind of advice IBOs try to give Arise. I've seen many of the things I've said here mentioned before, and Arise simply doesn't care. But to make it official, here are some things that would greatly improve Arise and its relationship between them and the call centers that use their platform:
Communicate with the IBOs. Let them know what is going on with an agent, client, etc.
Make it easy for IBO's questions to be answered. Why make it a struggle? When we have a question, simply answer it and please don't give us the run-around, forcing us to ask the same question 10 different ways to get a simply answer. Or, better yet....
Provide some kind of training to IBOs or even give them access to your policies. This, I'm sure, will greatly reduce your chat queues and result in a simply better service overall. Don't operate in secrecy. Don't make to where information can only be made available (barely, at that) if we very, very specifically ask for it.
Treat your IBOs like they actually run a business. Give them business tools. Provide them with resources that will make it easier for them to monitor the status and performance of their CSPs. If they have a problem, why can't they just come to us instead of coming to us just so we can come to you (and have to wait hours to get someone)? Let us handle that part. Give us the tools and TRUST to do that.
I'll end with this. IBOs, at least us, do our best to sell the value of working with Arise (and convincing people who don't have a lot of money to begin with to pay that silly certification fee) and I think for that, we deserve something more than what we get from you. Here's something else that I think would be awesome. Give IBOs and the CSP the option of "working off" their certification fee instead of paying it upfront. Reduce the reimbursement rate by whatever and then once the cost has been returned to Arise, increase that rate. If the CSP gets dropped or quits the certification, make it the responsibility of the IB to pay for it. Just a thought (a really good one that would totally change the game).Arise 2018-09-17 18:56 PDTHelpful (2)
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"Okay for temporary employment."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI have been working at Arise part-time (More than a year)
Pros
-Flexible hours
-No middleman if you are an IBO
-Most importantly, work from home.Cons
- Pay for training
-Low hours for certain clients
-Low wages
-No opportunities to advance in career.Arise 2018-09-22 22:20 PDTHelpful (1)
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"Duel monitors"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Arise full-time
Pros
Set you're own schedule. So I am required to list more pros, so my true feelings don't count!
Cons
The system is unable to support dual monitors! You are told to buy this and that. Too may expenses and free labor! You are not paid for training!
Advice to Management
ASD is not compatible with dual monitors! Fix it. Pay for training - no one works for free!
Arise 2018-10-02 00:16 PDTHelpful (3)
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"not the same as previous years"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Arise full-time (More than 3 years)
Pros
Flexible Hours, Great pay/benefits package
Cons
used to be a great company with a fantastic leader in the HR department - now the quality of the hr department is lacking a strong leader and it is trickling down to the entire company
Advice to Management
need to do something about morale. i know you are trying but you are looking to the wrong person to bring change
Arise 2018-08-07 12:30 PDTHelpful (2)
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"Arise is Great"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Arise full-time (More than 10 years)
Pros
-Ability to work remote when needed.
-We are motivated by leaders on our monthly meetings and learn so much.
-We are able to express ourselves and our creativity.
-We have many learning programs available to us to grow as individuals.
-There is so much room to grow within the company.
-We have some of the best benefits (health and personal) I have seen in any company.
-We have volunteer programs that are great for our community.
-We get bonuses.
-Arise provides opportunities for individuals to be business owners and allows them to earn income in the comfort of their own home.Cons
-We do work long hours.
Advice to Management
Investing in technology would be beneficial to employees and our partners so that we are able to provide a more stable and reliable platform. One where employees do not have to spend long hours fixing issues.
Arise 2018-08-02 06:47 PDTHelpful (1)
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"Virtual service"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Arise full-time
Pros
Money hours and time to work
Cons
Seasonal it oast just 6 months
Advice to Management
None
Arise 2018-07-23 08:09 PDT
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Arise Response
Apr 30, 2018 – Acting Director, Human Resources
Thank you for taking the time to write about your employment with Arise. We are so happy to hear that you are feeling supported, and appreciate all that we offer in benefits to our team members . Thank you for choosing Arise! We appreciate you.... MoreLess