Aristocrat Technologies Technical Support Specialist Reviews | Glassdoor

Aristocrat Technologies Technical Support Specialist Reviews

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Found 3 reviews

3.0
StarStarStarStarStar
98%
Recommend to a Friend
Aristocrat Technologies CEO Trevor Croker
Trevor Croker
0 Ratings
  1. Helpful (2)

    "Great Company Although with some problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aristocrat Technologies

    Pros

    Great benefits, great people, lots of support, great culture in office(a lot of events, free lunches, sporting competitions), decent work/life balance, lots of potential extra paid days off depending on if you end up working or traveling for the company over the weekend, great base amount pto, very few layoffs/firings in at least the tech services department, very friendly stag with very little drama/politics(at least...

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    Cons

    Long hours whenever you're assigned a project(potential of 80 hours), high turnover(quitting), lackluster employee reviews(management does not bother giving criticism unless direly needed or personally asked), poor internal documentation for products, culture of few people do a majority of the work (causing employees to have health problems), very little potential for upward movement

    Advice to Management

    Find a way to more evenly divide workloads, standardize pay structures so that coworkers have the same motivation to do their jobs and have more one on ones with employee's so they can express concerns

    Aristocrat Technologies2016-08-20
  2. Helpful (1)

    "Alright company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aristocrat Technologies full-time

    Pros

    Lots of corporate events, people are generally friendly, great locations of offices with plenty of restaurants, small gyms in buildings, modern coffee machines, game rooms with beanbags chairs for relaxing (although employees are generally afraid to use these), modern food vending setups, high work ethic employees, very knowledgeable people, comp days off to make up for days worked on weekends (when the company is not...

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    Cons

    When traveling for company, don't be surprised when the company bends over backwards for large corporate customers at the expense of Aristocrat employees in ways such as: making coworkers share rooms with other coworkers, allowing customers to book travel for Aristocrat employees with the possibility of motel- class rooms with bunkbeds, allowing customers to ignore certificates of readiness contracts that they sign by...

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    Aristocrat Technologies2018-09-28
  3. Helpful (6)

    "Company has potential to be the top but management need to appreciate employees better to make it to the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aristocrat Technologies full-time for more than 6 years

    Pros

    Okay remuneration (compensation and bonus) and benefits package. Competitive in terms of compensation with matching 401k benefits. You are encouraged to manage your work and be able to perform at your full potential.

    Cons

    Professional growth and advancement for employees is very slow. Appears like there is very little area to move into another position in the software side as jobs are being outsourced to India or other countries which causes low employee morale. Some departments have very high turn overs which making thing worst as new personnel comes in and attempts to perform the job. No proper management and discipline of under performing...

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    Advice to Management

    Listen to employees from the least level and not only to the favorables. And be fair in the compensation and recognition of employees.

    Aristocrat Technologies2015-06-22
Found 3 reviews