Arizona Department of Economic Security Reviews | Glassdoor

Arizona Department of Economic Security Reviews

Updated March 26, 2017
96 reviews

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Full-time Part-time

2.8
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96 Employee Reviews

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Pros
  • They have really great Benefits (in 14 reviews)

  • Good benefits, annual merit bonus, (in 8 reviews)

Cons
  • Lots of turnover due to low pay and employees not fitting into the culture or philosophy (in 10 reviews)

  • There is a revolving door of upper management and the hierarchy is very top-heavy (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Technology Services and Business Processes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Intelligence Manager in Phoenix, AZ
    Current Employee - Business Intelligence Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at Arizona Department of Economic Security full-time (More than a year)

    Pros

    Support to the citizens of Arizona

    Cons

    Technology is not up to the current standards as a large organization should be


  2. Helpful (2)

    "Excellent training, challenging but rewarding,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager III in Phoenix, AZ
    Former Employee - Case Manager III in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arizona Department of Economic Security full-time (More than 10 years)

    Pros

    The pros of working for this agency is that you will gain incredible experience. You will have an opportunity to work with children and families helping them to overcome family issues by providing them the resources needed to accomplish their goals. You will learn how to present yourself and the agency in court preparation and proceedings.

    Cons

    High caseloads, lots of overtime, high turn over. Family members and /or the children may not be cooperative, forthcoming, or friendly.

    Advice to Management

    I think higher pay will compensate high caseloads and long hours.


  3. Helpful (1)

    "Too many inconsistencies"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arizona Department of Economic Security full-time

    Pros

    Government paid holidays, Random weekend overtime

    Cons

    Too much like high school...Favoritism

    Advice to Management

    Few are professional while Most are unprofessional


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "One Star Rating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Service Evaluator/Eligibility Interviewer III in Phoenix, AZ
    Former Employee - Program Service Evaluator/Eligibility Interviewer III in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Arizona Department of Economic Security full-time (More than 3 years)

    Pros

    Building lasting relationships with coworkers, helping families in need!

    Cons

    Over the course of just 3 years there have been numerous changes with upper management, including directors, regional program managers, and local office managers. I worked for the Department of Benefits and Medical Eligibility (Food Stamps, Cash Assistance and Medical Assistance) I worked in one of the call centers and the caseload is very overwhelming. We had a large case load (phone calls) that needed to be answered, while maintaining a low talk time, working 5 systems (one of which is still being made and you WILL have to deal with random sign-outs, freezing, and changes with this one system on a daily/hrly basis), making sure you meet high completion rates, and sometimes deal with irate customers which you cannot put on hold due to managers constantly instant messaging you to tell you that are you on the call for too long and to take a client off hold. Over the course of 3 years I had consistently met or exceeded expectations however management does little to no recognition and this year merit bonuses have even been taken away.
    There is a high level of micromanagement, and supervisors are held to zero accountability for their actions due to management being top heavy and un-bothered by complaints by their workers. If you complain about a manger or situation be prepared to find yourself in HR about YOU instead and to deal with office politics.

    Advice to Management

    Listen to your employees (not the managers, the people that actually complete cases) to understand what is going on in the call centers.
    All supervisors need to follow the same standards and guidelines


  6. Helpful (1)

    "Administrative Assistant 3/Personnel Liaison"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant III/Personnel Liaison in Peoria, AZ
    Current Employee - Administrative Assistant III/Personnel Liaison in Peoria, AZ
    Recommends
    Neutral Outlook

    I have been working at Arizona Department of Economic Security (Less than a year)

    Pros

    Job Security, great people, great benefits, ability to flex your schedule, pension.

    Cons

    Underpaid by about $3 an hour. Doing the job of an Administrative Assistant 2 and 3 but getting paid as just a 3. No raises.

    Advice to Management

    Develop some type of retention plan or incentive plan to keep quality employees.


  7. Helpful (1)

    "Adult Protective Services Investigator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    Pros

    Awesome benefits, nice coworkers, you can move up/transition easily.

    Cons

    Low pay with no raises

    Advice to Management

    Provide more praise to workers to include feedback and positive reenforcement.


  8. Helpful (1)

    "Program Service Evaluator I-IV"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bullhead City, AZ
    Current Employee - Anonymous Employee in Bullhead City, AZ
    Recommends
    Neutral Outlook

    I have been working at Arizona Department of Economic Security full-time (More than 10 years)

    Pros

    Help those less fortunate, mentoring, Excellent Health Benefits, Retirement at 11% (per pay period) Unlimited amount of work, heavy at times.

    Cons

    Very little room for growth, turnover med-high, high turn over with upper management, low wages. Senior management can change every 4 years or less to include a complete environment change.

    Advice to Management

    Be consistent, drop the "on the need to know and you don't need to know" philosophy. Keep people informed to stop the rumor mills. Listen more talk less.


  9. "DES/DDD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HSUS
    Current Employee - HSUS
    Recommends
    Positive Outlook

    I have been working at Arizona Department of Economic Security full-time (More than 3 years)

    Pros

    The joy of helping those in need with disabilities.

    Cons

    Dealing with some parents that feel in tilted to services when this is a voluntary program. Some parents tend to forget about the adult members as family and there well being, instead they look at them as a check.


  10. Helpful (1)

    "Unit Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Lots of changes. Salaries have recently increased.

    Cons

    Policy is unclear, and Management looks out for themselves.


  11. Helpful (5)

    "Is this APS or DCS?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HSS3 in Phoenix, AZ
    Current Employee - HSS3 in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Arizona Department of Economic Security full-time (More than a year)

    Pros

    Coworkers, health insurance, great sick and annual leave policies. It is very rewarding to work with vulnerable adults to insure their safety and to hold their abusers accountable.

    Cons

    High case loads, unrealistic expectations, arbitrary reasons why cases are denied closures, favoritism, people who play the political game well are advanced while good workers go unrecognized, management is cliquey leaving workers feeling as they have no support, mid to upper level management are all from DCS where they are bringing their problems with them, former DCS supervisors in management positions who know nothing about APS but like to pretend they do, supervisors and management are dismissive of employee concerns. Central intake making mistakes that cost time.

    Advice to Management

    Get down in the trenches and understand how the investigator position is. Be supportive and listen to employees. If you disrespect employees don't expect them to jump for joy on a daily basis. Treat employee concerns as valid. Rearrange your priorities as far as what is key in achieving the ultimate goal in keeping vulnerable adults safe, trust your investigators, understand that EVERYTHING we do from client visits to entering progress notes and reviewing financial statements are FOR the client. What good are we if we meet the client but have no time to devote to their case? Uniform policies and procedures! The arbitrariness is counterproductive.



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