Arizona Grand Resort Reviews | Glassdoor

Arizona Grand Resort Reviews

Updated July 17, 2017
32 reviews

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3.6
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W. Matthew Crow
10 Ratings

32 Employee Reviews

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  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arizona Grand Resort full-time (More than 10 years)

    Pros

    Management Seasoned and Confident they care about their jobs and the Resort. Everyone is available for assistance at anytime. They care about the Customers and Guests.

    Cons

    Sometimes hard to please all guests.


  2. "Cart Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assistant Pro in Phoenix, AZ
    Current Employee - Assistant Pro in Phoenix, AZ
    Doesn't Recommend

    I have been working at Arizona Grand Resort part-time (More than a year)

    Pros

    It's around the golf course

    Cons

    It's only 30 hours and not good training

  3. "The Arizona Grand Façade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pastry Cook I in Phoenix, AZ
    Current Employee - Pastry Cook I in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Arizona Grand Resort full-time (Less than a year)

    Pros

    They let you take extra banquet food home and make things for friends and family
    You'll never go hungry
    Water and gatorade are provided
    Most of the people are nice
    Some creative freedom

    Cons

    No breaks
    Schedule will change at random, sometimes without notification of changes, or you get sent home early because they over scheduled
    Guilt trips about asking for certain days off, even when they're approved, the chefs will forget
    Management sucks, lots of double standards
    Kitchens are barely clean
    No one seems to care
    Benefits aren't worth paying for

    (When I was hired, I was told that the chef was building a night shift and I would be training new hires. It's been almost a year and that hasn't happened. I hardly do any of the things that were in my job description.)

    Advice to Management

    Don't hire people under false pretenses


  4. "Oasis Water Park Server"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Grand Resort part-time

    Pros

    Management was nice and friendly.

    Cons

    Management can also be very high strung.


  5. "Life-Guard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifeguard in Phoenix, AZ
    Former Employee - Lifeguard in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arizona Grand Resort part-time (Less than a year)

    Pros

    Co-workers, facilities, management, and benefits.

    Cons

    Guests at times and weather.


  6. Helpful (1)

    "Executives care about culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable in Phoenix, AZ
    Former Employee - Accounts Payable in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arizona Grand Resort full-time (More than 3 years)

    Pros

    If you have an issue or grievance reach out to the HR team ASAP. They do care and will make sure you are treated fairly. Overall the company is a good one to work for. They shop wages and try to stay fair. The HR department is very responsive to grievances. I left due to differences with one manager which the HR team offered to guide me through. There were a couple other managers that were not the best which I'll elaborate in the advice section.

    Cons

    Department heads each manage their own budget with frankly somewhat surprisingly loose oversight. This leads to some department heads penny pinching in ways that hurt employees and some being extravagant in spending. The HR department cares but I think the lack of policy review within management leads to individual managers getting away from doing things how they should be done.

    Advice to Management

    While the company at it's highest levels has good intentions and wants a happy team it gets lost down the lines through translation. Have a manager/dept head class and make sure each new manager knows and will uphold the companies culture, ideals financial processing policies, etc. All dept heads should know the companies expectations with HR policies, payroll policies, finance department expectations other department expectations. It seems a new manager comes on board and is left to figure it out. This creates different perceptions of policy and leads to people ending up on very different pages.


  7. "diet aide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Diet Aide/Dish Washer in Phoenix, AZ
    Former Employee - Diet Aide/Dish Washer in Phoenix, AZ
    No opinion of CEO

    I worked at Arizona Grand Resort (Less than a year)

    Pros

    family environment
    great place to work and build communication skills

    Cons

    Management was not up to par

  8. "Hairstylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Managers and clients are awesome. Resort staff is great also.

    Cons

    Not a guaranteed salary because hairstylists are paid commission .


  9. "Not a bad place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Grand Resort full-time (More than a year)

    Pros

    - The pay is competitive compared to most in the industry
    - Holiday pay
    - Water park usage
    - great benefits
    - beautiful property

    Cons

    - Way too many politics in between departments. Can easily create an unorganized chaos.
    - Very little appreciation for the 'grunt worker'
    - departments can throw others under "the Bus" depending on the situation and day. Doesn't happen often but can .

    Advice to Management

    Enough politics, appreciate your employees a lot more, and communicate much more. If a meeting can be in an e-mail, great!


  10. "Guest services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Phoenix, AZ
    Current Employee - Guest Service Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Grand Resort (More than a year)

    Pros

    If you want a challenging and rewarding desk experience, definitely check the Arizona Grand. You will gain a variety of experiences and problem solving situations to make you a better agent.

    Cons

    This is a large property. Be prepared for a variety of guest and coworker experiences.

    Advice to Management

    Be open to changes and employee advice. Filter the needless complaints away, but focus on the overarching benefits for your various departments. Communication between departments can certainly improve as well.


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