Arizona Grand Resort Reviews | Glassdoor

Arizona Grand Resort Reviews

Updated March 11, 2017
30 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
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W. Matthew Crow
10 Ratings

30 Employee Reviews

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  1. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arizona Grand Resort full-time (More than 10 years)

    Pros

    Management Seasoned and Confident they care about their jobs and the Resort. Everyone is available for assistance at anytime. They care about the Customers and Guests.

    Cons

    Sometimes hard to please all guests.


  2. "Oasis Water Park Server"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Grand Resort part-time

    Pros

    Management was nice and friendly.

    Cons

    Management can also be very high strung.


  3. "Life-Guard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifeguard in Phoenix, AZ
    Former Employee - Lifeguard in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arizona Grand Resort part-time (Less than a year)

    Pros

    Co-workers, facilities, management, and benefits.

    Cons

    Guests at times and weather.


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  5. Helpful (1)

    "Executives care about culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable in Phoenix, AZ
    Former Employee - Accounts Payable in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arizona Grand Resort full-time (More than 3 years)

    Pros

    If you have an issue or grievance reach out to the HR team ASAP. They do care and will make sure you are treated fairly. Overall the company is a good one to work for. They shop wages and try to stay fair. The HR department is very responsive to grievances. I left due to differences with one manager which the HR team offered to guide me through. There were a couple other managers that were not the best which I'll elaborate in the advice section.

    Cons

    Department heads each manage their own budget with frankly somewhat surprisingly loose oversight. This leads to some department heads penny pinching in ways that hurt employees and some being extravagant in spending. The HR department cares but I think the lack of policy review within management leads to individual managers getting away from doing things how they should be done.

    Advice to Management

    While the company at it's highest levels has good intentions and wants a happy team it gets lost down the lines through translation. Have a manager/dept head class and make sure each new manager knows and will uphold the companies culture, ideals financial processing policies, etc. All dept heads should know the companies expectations with HR policies, payroll policies, finance department expectations other department expectations. It seems a new manager comes on board and is left to figure it out. This creates different perceptions of policy and leads to people ending up on very different pages.


  6. "diet aide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Diet Aide/Dish Washer in Phoenix, AZ
    Former Employee - Diet Aide/Dish Washer in Phoenix, AZ
    No opinion of CEO

    I worked at Arizona Grand Resort (Less than a year)

    Pros

    family environment
    great place to work and build communication skills

    Cons

    Management was not up to par


  7. "Hairstylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Managers and clients are awesome. Resort staff is great also.

    Cons

    Not a guaranteed salary because hairstylists are paid commission .


  8. "Not a bad place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Grand Resort full-time (More than a year)

    Pros

    - The pay is competitive compared to most in the industry
    - Holiday pay
    - Water park usage
    - great benefits
    - beautiful property

    Cons

    - Way too many politics in between departments. Can easily create an unorganized chaos.
    - Very little appreciation for the 'grunt worker'
    - departments can throw others under "the Bus" depending on the situation and day. Doesn't happen often but can .

    Advice to Management

    Enough politics, appreciate your employees a lot more, and communicate much more. If a meeting can be in an e-mail, great!


  9. "Guest services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Phoenix, AZ
    Current Employee - Guest Service Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Grand Resort (More than a year)

    Pros

    If you want a challenging and rewarding desk experience, definitely check the Arizona Grand. You will gain a variety of experiences and problem solving situations to make you a better agent.

    Cons

    This is a large property. Be prepared for a variety of guest and coworker experiences.

    Advice to Management

    Be open to changes and employee advice. Filter the needless complaints away, but focus on the overarching benefits for your various departments. Communication between departments can certainly improve as well.


  10. "Oasis Waterpark"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Phoenix, AZ
    Former Employee - Cashier in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    fun environment, easy work, good people

    Cons

    working in the heat, not much room to grow into management


  11. "Banquet server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Chandler, AZ
    Current Employee - Banquet Server in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at Arizona Grand Resort (More than a year)

    Pros

    Money is good at position. management works with your schedule

    Cons

    Hard physical labor. Spanish is main language used by other employees so if you dont speak it, good luck.



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