Arizona Public Service Company Reviews | Glassdoor

Arizona Public Service Company Reviews

Updated May 21, 2017
147 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Arizona Public Service Company President and CEO; President and COO, Pinnacle West Don Brandt
Don Brandt
78 Ratings

147 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Professionalism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Tester in Phoenix, AZ
    Former Employee - QA Tester in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Arizona Public Service Company (Less than a year)

    Pros

    Professional and supportive people. Highly passionate and dedicated to achieving goals. Beautiful office campus.

    Cons

    Team could have been expanded, seeing work load.


  2. "Good jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company full-time (More than 10 years)

    Pros

    Good benefits. Good vision.

    Cons

    It's an electric utility and so it's conservative and focused on tradition and service.

    Advice to Management

    Keep focused on changing from a utility to a more dynamic company.


  3. "Collaborative Environment with Opportunities to Move"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Consultant in Phoenix, AZ
    Current Employee - Communications Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company full-time (More than a year)

    Pros

    A lot of opportunity to explore other departments or areas of interest, good work/life balance, good benefits

    Cons

    approval process is lengthy for projects


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  5. "Great stable job, coworkers and management very respectful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Tonopah, AZ
    Current Employee - Senior Engineer in Tonopah, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company full-time (More than 8 years)

    Pros

    Stability since you work for a regulated monopoly. Good pay. Flexible hours. Respectful management. Variety of work and projects. Company is very involved in community and supports employee engagement.

    Cons

    Old technology and processes make it challenging and frustrating to get work done. Not exactly cutting edge. Working outages twice a year can be taxing. Low performers stay around.

    Advice to Management

    Let people go who are holding the herd back. Change your business model and embrace solar and battery storage rapidly. Let people do more creative and innovative work and get the old cumbersome processes out of the way.


  6. "Sr. SQL Server DBA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior SQL Server Database Administrator in Phoenix, AZ
    Current Employee - Senior SQL Server Database Administrator in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Arizona Public Service Company full-time (More than 10 years)

    Pros

    Great culture, 401k, telecommute, yearly bonus between 8 and 16%.

    Cons

    Long hours management upheaval latest technology not available.


  7. Helpful (1)

    "Land Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Land Agent in Phoenix, AZ
    Current Employee - Land Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company full-time (More than 10 years)

    Pros

    Out of this world benefits: 4 1/2% 401(k) match, 8% minimum pension contribution (by employer), 4 weeks PTO to start, great medical/dental/vision, Life Insurance paid for by company
    Great pay: very good salaries, 2-6% raises, depending on performance and a bonus that is nearly guaranteed and is about 8%

    Cons

    Understaffed and getting worse. The work-life balance is getting worse as a result. Used to have flexible schedules and took them away.

    Advice to Management

    Start getting staffing levels back to reasonable levels. Otherwise, the company is great.


  8. "Don't work for APS!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Phoenix, AZ
    Former Employee - Customer Care Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arizona Public Service Company full-time (More than 8 years)

    Pros

    They had some incredible benefits, ins, 401K, decent salaries, lots of PTO, etc. However,the benefits are not enough to endure the job.

    Cons

    The sheer number of calls. It's never ending. Management is awful. Customers are always mad, because they had to wait on hold for so long. They don't have a big enough call center, they need way more help.

    Advice to Management

    Stop gossiping and dating each other, and start to really care about your teams.


  9. Helpful (1)

    "Unprofessional Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arizona Public Service Company full-time (More than a year)

    Pros

    Pension if you can put up with a dysfunctional organization for the long term.

    Cons

    Poor leadership in many areas, razor thin staffing, in important areas. If they don't like you they will make up work assignments and say that you did not meet them, and provide no evidence they were ever assigned.

    Will present you with a PIP that is almost impossible to meet, and if you do meet it, they say your performance hasn't improved. Only company I have ever been at where HR isn't present when you receive a PIP and are allowed to make things up on your review. I've been a supervisor and I would never be able to present a negative review or PIP without documentation or an HR rep present.

    Advice to Management

    Focus on treating people with respect and properly staffing teams. Two people to run 400 firewalls, two people to run an 80 domain network,


  10. "IT Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Phoenix, AZ
    Former Employee - IT Engineer in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Stable company, regulated slow growth organization. Senior team solid but conservative. Some opportunity for career growth. Downtown HQ.

    Cons

    Difficult to move up. Conservative mgmt team. Technology behind market.

    Advice to Management

    Help staff move and grow. Very stagnant in ranks.


  11. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arizona Public Service Company full-time (More than 10 years)

    Pros

    Solid Company, Great benefits,unlimited opportunities.

    Cons

    There is nothing that can be identified.


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