Arizona Public Service Company Reviews | Glassdoor

Arizona Public Service Company Reviews

Updated November 8, 2017
165 reviews

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3.3
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Arizona Public Service Company President and CEO; President and COO, Pinnacle West Don Brandt
Don Brandt
88 Ratings

165 Employee Reviews

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Pros
Cons
  • The work-life balance is getting worse as a result (in 7 reviews)

  • There is nothing I don't like about working at APS (in 5 reviews)

More Pros and Cons

  1. "People are great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Project Manager
    Current Employee - Customer Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company full-time (More than 5 years)

    Pros

    A lot of different positions in this company and the leadership expects you to move around within the company.

    Cons

    Poor communication, headcount is more important than being able to serve customers effectively. It's all about the shareholder's ROI. Benefits used to be the best in the state but now, they're terrible!

    Advice to Management

    Just because people have a degree doesn't make them good leaders. Most are managers only; no leadership skills at all.


  2. "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I worked at Arizona Public Service Company full-time (More than 8 years)

    Pros

    Good Benefits, good pay, good work environment.

    Cons

    Most of the upper management needs to change. Maybe things will get better with a new CEO in place.

    Advice to Management

    Stop putting people into management positions with no experience in the area. Allow people to move up within the organization.

  3. "Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Public Service Company full-time

    Pros

    APS is a company that won't go away.

    Cons

    HQ is very political and is a hard working environment


  4. "Old School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Purchasing in Phoenix, AZ
    Former Employee - Purchasing in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arizona Public Service Company full-time (More than a year)

    Pros

    Downtown location is nice and was close to home.

    Cons

    Company is run like an old utility and if it wasn't regulated it would probably fail.


  5. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company part-time

    Pros

    Great pay, culture and benefits.

    Cons

    It was sometimes a long day.


  6. Helpful (1)

    "Job success depends mostly on the Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - APS Full Time Employee in Phoenix, AZ
    Current Employee - APS Full Time Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Arizona Public Service Company full-time (More than 8 years)

    Pros

    Offers good pay and benefits

    Cons

    APS needs better ongoing leader training, not just initial
    HR practices are shady

    Advice to Management

    APS doesn't like to own up to problems that make them look bad to the public. No company is perfect in every area - own up to mistakes and problems, instead of covering them up. Don't hire experts and then not follow their advice to improve processes. HR is of little help to employees with legitimate concerns.


  7. Helpful (1)

    "Terrible leadership, long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Arizona Public Service Company (More than a year)

    Pros

    APS has a good reputation in general and provides great benefits

    Cons

    IT department has a terrible management team. Toxic environment with leaders having favorites and promoting them on a regular basis. Racist jokes, discrimination and unfair treatment are a part of the culture created by the management team in IT. Gossiping and putting people down is an essential part of an individual who works at APS. Working on the weekends, after work hours and being in call is expected. Your promotion depends on your supervisor, no one has any power and under constant pressure of being let go.

    Advice to Management

    Hire people outside of APS, encourage cooperation, ensure great leadership that enspires people to succeed

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arizona Public Service Company full-time (More than a year)

    Pros

    Relaxed environment, coaches and mgmt go to great lengths to make sure you succeed. Great benefits.

    Cons

    Can be stressful during peak hours

    Advice to Management

    Work to make scripting less robotic and tedious


  9. "Solid, Modern Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Arizona Public Service Company full-time (More than 10 years)

    Pros

    Great wages, and benefits. Worker safety is emphasized at every level. There are many worse things to do/be.

    Cons

    Massive amounts of regulation (though understandable) and corporate bureaucracy lead to frustration, and detract from job satisfaction. Not for those seeking simplicity in their lives. Very long hours are detrimental to work/life balance.


  10. Helpful (1)

    "IT department running on fumes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arizona Public Service Company full-time (More than 10 years)

    Pros

    Good benefits, pay is decent, generally easy going.

    Cons

    Management turn is extremely high most group managers and up have been with the company less than 3 years. Poor employees are allowed to bring down the team while high performing employees are not rewarded. My department of 10 employees I have only seen 2 promotions in 4 years. Reviews called APTMS is a joke they rubber stamp them like a passport at the end of the year everyone gets a 3 no matter if you were poor performing or high performing. IT's like working for a communist country no reason to do more then anyone else.

    Advice to Management

    Start hiring, and promote people who are high level workers if you don't many will leave soon for better jobs you won't even know what you lost because your so out of touch.


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