Armstrong Ambulance Service Reviews | Glassdoor

Armstrong Ambulance Service Reviews

Updated October 12, 2017
9 reviews

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3.0
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William F. Armstrong
4 Ratings

Employee Reviews

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  1. "Great place to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Medical Technician
    Current Employee - Emergency Medical Technician
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Armstrong Ambulance Service part-time (More than 3 years)

    Pros

    Lots of free training opportunities, flexible schedule, generally great co-workers, the folks in the administration are all friendly and easy to work with. Also, the company seems to be improving its training and care every day, it is a good place to work. This is a great place to get started as an EMT, and they are always hiring.

    Cons

    Very little emergency work outside of skilled nursing facilities.


  2. Helpful (1)

    "Just like any other private EMS, especially after Bill's passing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Arlington, MA
    Current Employee - Paramedic in Arlington, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Armstrong Ambulance Service full-time (More than a year)

    Pros

    Coworkers are mostly all great people with respect for the job and respect for their coworkers. LGBT friendly for the most part, and there's some effort to share the workload.

    Cons

    Management has been rumored to have called its EMTs/medics "the help." Dispatch is poorly organized and they have no call taker so the dispatchers aren't attentive.

    Advice to Management

    Treat us with respect. We don't need a raise if we know you're out for our best interest and the patients best interest. Right now it seems like you're out for your wallet's best interest.

  3. Helpful (1)

    "Paramedic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Arlington, MA
    Current Employee - Paramedic in Arlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits, Matching 401K, plenty of overtime. Good balance of transfers and emergencies

    Cons

    Dispatch is sometimes clueless, crews get out late because of staffing

    Advice to Management

    Raise the pay scale to attract more EMTs andParamedics


  4. Helpful (1)

    "Basic EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B
    Former Employee - EMT-B
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Armstrong Ambulance Service full-time (Less than a year)

    Pros

    Employment is ALWAYS available--they will hire pretty much anyone.

    Overtime pay is good.

    Some coworkers are nice.

    Cons

    The company as a whole is quite unprofessional--not necessarily out of the norm for private ambulance services, but still. Many people don't even check in the truck at the beginning of the day or make a point of being 15 minutes late to appointments.


  5. Helpful (2)

    "Managerial Changes Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B
    Former Employee - EMT-B
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Armstrong Ambulance Service full-time (More than a year)

    Pros

    Great coworkers in the field. All the field supervisors and the preceptors knew their stuff. Every paramedic I worked with was extremely knowledgable, friendly, and appreciated EMT-B's. I learned a lot. Salary was decent as far as EMS goes, especially in this area.

    Cons

    Way too many college students employed in the field who don't know what they are doing. Nepotism is strong here. A lot of people held higher level positions that shouldn't (and perhaps shouldn't have been hired in the first place). While the supervisors were great, the management made decisions every once in a while that made it appear as if they never set foot in a truck. They need a visionary like Bill Armstrong used to be, a person who has direction and specific goals for the company. Also, they need more 911 contracts because working IFTs day in and day out gets boring for more experienced employees. After two years I was looking for somewhere else.

    Advice to Management

    Get a good leader who knows what they want for the company and is able to articulate that to the crews. Don't be afraid to be risky to expand.


  6. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, MA
    Current Employee - Anonymous Employee in Arlington, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Armstrong Ambulance Service full-time (More than 8 years)

    Pros

    Friendly employees, smart owner, almost 70 years of business

    Cons

    Held back from using all of my knowledge and skills

    Advice to Management

    To be more open-minded


  7. Helpful (2)

    "Nepotism at Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Arlington, MA
    Current Employee - Paramedic in Arlington, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Armstrong Ambulance Service full-time (More than 8 years)

    Pros

    You'll get hands on experience as a new EMT/Medic. The workers doing the labor, (Medics and EMT's) are mostly good people. The occasional knuckle head, (most of the time) gets lost in the crowd.

    Cons

    If you aren't a part of the "clique", i.e. friends or family with the shift scheduler, H.R., dispatchers and/or management, then you are an expendable pee-on in their eyes. If you complain about the lack of proper supervisory structure/nepotism within the company, then you will be blacklisted. You will not be judged on the content of your character, or your patient care and related documentation skills. They value young, (cheap) and inexperienced EMT's and Medics, over more seasoned veterans. Management/current ownership would rather pay cheap hourly rates for its workers over safer, more skilled minds and bodies. It's shocking how the dispatchers get away with "picking" on certain people by giving them more undesirable calls, even when they aren't the closest available ambulance. Logic is not the driving force behind this company's operations, and hasn't been for quite some time. If you aren't friends/family with a "higher up" worker, you may want to go somewhere else to earn your stripes.

    Advice to Management

    Sell the company, or overhaul everything from the top, down. God bless Mr. Armstrong, who recently passed away. His health had been failing for years, and the company has not been the same since. He was a man of character, vision and heart. He had many years of hard work that built this once great ambulance service. His surviving family that now runs the business aren't following in his footsteps. It may be time to realize this...

  8. Helpful (1)

    "A good place if you're a college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT- Basic in Arlington, MA
    Current Employee - EMT- Basic in Arlington, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Armstrong Ambulance Service full-time (More than 3 years)

    Pros

    flexible hours; OT was generally available; get the chance to be independent

    Cons

    disconnect between management and staff; always getting out late; you get the feeling that the company was always looking to earn an extra buck at the expense of the employees.


  9. "Solid company with a great reputation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Armstrong Ambulance Service full-time

    Pros

    One of the top companies in the ambulance indusrty to work for in the Northeast. Has good pay and benefits and a hands on, young and energetic management team looking toward future growth.

    Cons

    Nepotism and politics play a role in some undeserving people either keeping their job or getting jobs they don't deserve.

    Advice to Management

    Make the hard choices that will benefit the company in the long run. Continue to think creatively and outside the box for solutions and new business opportunities.