Armstrong Cable Reviews | Glassdoor

Armstrong Cable Reviews

Updated 6 Jun 2018

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
100%
Approve of CEO
Armstrong Cable CEO Jeff Ross (no image)
Jeff Ross
1 Ratings
  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Armstrong Cable full-time for more than a year

    Pros

    Stable hours, Good pay, and friendly co workers

    Cons

    Stressful goals, dealing with angry people

    Armstrong Cable2018-01-16
  2. Helpful (2)

    "Decent company to work for, but don't expect Full-Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Butler, PA
    Neutral Outlook
    No opinion of CEO

    I worked at Armstrong Cable part-time for less than a year

    Pros

    Everyone working there was really nice, and managers were approachable Training was detailed Free internet/cable for employees, even part-time Pay was pretty good They understand if you're not feeling well and need to visit the bathroom often (you'd be surprised how many call centers have strict rules about this) They were pretty up-front about how often full-time positions open up, and that honesty was... refreshing

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    Cons

    Everyone starts off part-time (unless maybe management), and full-time positions don't open up very often; expect to work there more than a year on average before getting full-time (not a terrible thing if you can afford it, but know what you're getting into) Parking isn't always the greatest (but you can still usually find a spot, you just might have to walk a block) They will correct you if you mention their... data caps, which they refer to as "data allowances", and insist that you not use the term "data caps", even though that's exactly what it is (they just fine you if you exceed the cap); this can come across as condescending, and an attempt to justify a poor business practice

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    Armstrong Cable2018-06-06
  3. "Financial Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Armstrong Cable full-time for more than 3 years

    Pros

    Free Cable/Internet. Decent Pay. no formal training.

    Cons

    No 401K match, pension after 1 year. They like to see over 10% overtime and force you to complete a time sheet even though you are salary.

    Advice to Management

    Create Formal Training Programs

    Armstrong Cable2017-11-25
  4. "People good, management not so mucj"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Approves of CEO

    I worked at Armstrong Cable full-time

    Pros

    Good people to work with. Coworkers always willing to help.

    Cons

    Management and the dispatching.

    Armstrong Cable2017-05-16
  5. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative 

    I have been working at Armstrong Cable part-time for less than a year

    Pros

    They really make sure your confident on the phones before sending you off on your own. A lot of training, good benefits. Great job if you have the patience to learn.

    Cons

    Started out part-time, pay could be much better for the work you're required to do. A lot of learning.

    Advice to Management

    Could of used better use of our time during the training process.

    Armstrong Cable2016-11-14
  6. Helpful (2)

    "Not for the Career-minded."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Armstrong Cable

    Pros

    In a town with no jobs, it is an easy one. Basically keep telling people to power cycle their routers throughout your shift. Free internet is useful.

    Cons

    Due to unprofessional behavior, you cant search the internet to find information necessary to do your job better. Very juvenile things happen there, like you are with middle-school perverts. If you complain to your supervisor, they say "boys will be boys." Also, if you go to the toilet, they time you. You will not be treated well there if you don't go drinking with the in crowd, or play football with them, or... attend their weddings. Basically, if you want to advance within the company, you have to become part of their cultish "in-crowd." The owner is aggressively anti-liberal, and likes to send annoying emails to the entire staff telling them how to vote. There is a claim of an open door policy, that if you complain, they show you the door. Armstrong Cable rewards "irate callers." If a caller screams, rants, calls you every name in the book, they will call back and say that they were mistreated, and get something for nothing. Many employees at the call center are afraid that they will lose their jobs, and seem to have lost their dignity and hope. The turn-over rate is extremely high.

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    Advice to Management

    Please think before promoting negative people to supervisory positions. Please install cameras on each floor to monitor the behavior of your staff. Please learn that is against the law to discriminate against people based on gender or political affiliation. If you hired the best, and kept the best, you wouldn't have such a high turnover rate. Mr. Sedwick, please understand that threatening peoples employment... through political emails is disgusting, unethical, and probably illegal.

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    Armstrong Cable2016-07-04
  7. "A++ experience working for an A++ company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Broadband Premises Specialist III in Boardman, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Armstrong Cable full-time for more than 5 years

    Pros

    A Self disciplined, motivated employee will never have an issue. Excellent company, excellent job, decent pay, must enjoy working with the public, an employee's customer service skills need to be as good as technical job skills.

    Cons

    Working in all Weather conditions, -30 to 120 degrees, rain, thunderstorms, blizzards, high winds, employees must enjoy working outside and be able to cope with the elements

    Advice to Management

    Eliminate the accident point system. These are dangerous jobs, and things will happen from time to time. This point system will cause the company to lose valuable employees

    Armstrong Cable2015-10-30
  8. "There is worse"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    No opinion of CEO

    I have been working at Armstrong Cable full-time

    Pros

    Good amount of overtime and good people to work with.

    Cons

    The scale of customer happiness vs employee happiness is severely tipped in the favor of customer. The command structure will do anything and sacrifice whomever in order to keep the customer happy.

    Advice to Management

    Try to even out the scales, employee happiness and customer happiness should be even, both demand sacrifice.

    Armstrong Cable2015-10-14
  9. "Good place to work if you can handle the customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Armstrong Cable full-time

    Pros

    Great perks. Free services, discount on fast internet

    Cons

    Hard to move up to higher positions

    Armstrong Cable2015-09-22
  10. Helpful (2)

    "go nowhere fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Rather Not Say in Butler, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Armstrong Cable full-time for more than 10 years

    Pros

    good benefits and long term employment.

    Cons

    my be suck up to get anywhere with company. job skill, performance and training makes little difference.

    Advice to Management

    review you senior staff.

    Armstrong Cable2015-01-14
Found 27 reviews