Armstrong Cable Reviews

Pros

Many long term loyal employees with hearts of gold are quite helpful and friendly.

Cons

Very poor leadership at the corporate level. Reports to HR for inappropriate/illegal behavior of call center supervisors is ignored and employees that bring issues forward are retaliated against on a regular and repeated basis.

Pros

Free Cable/Internet. Decent Pay. no formal training.

Cons

No 401K match, pension after 1 year. They like to see over 10% overtime and force you to complete a time sheet even though you are salary.

Pros

They really make sure your confident on the phones before sending you off on your own. A lot of training, good benefits. Great job if you have the patience to learn.

Cons

Started out part-time, pay could be much better for the work you're required to do. A lot of learning.

Pros

In a town with no jobs, it is an easy one. Basically keep telling people to power cycle their routers throughout your shift. Free internet is useful.

Cons

Due to unprofessional behavior, you cant search the internet to find information necessary to do your job better. Very juvenile things happen there, like you are with middle-school perverts. If you complain to your supervisor, they say "boys will be boys." Also, if you go to the toilet, they time you. You will not be treated well there if you don't go drinking with the in crowd, or play football with them, or attend their weddings. Basically, if you want to advance within the company, you have to become part of their cultish "in-crowd." The owner is aggressively anti-liberal, and likes to send annoying emails to the entire staff telling them how to vote. There is a claim of an open door policy, that if you complain, they show you the door. Armstrong Cable rewards "irate callers." If a caller screams, rants, calls you every name in the book, they will call back and say that they were mistreated, and get something for nothing. Many employees at the call center are afraid that they will lose their jobs, and seem to have lost their dignity and hope. The turn-over rate is extremely high.

Pros

A Self disciplined, motivated employee will never have an issue. Excellent company, excellent job, decent pay, must enjoy working with the public, an employee's customer service skills need to be as good as technical job skills.

Cons

Working in all Weather conditions, -30 to 120 degrees, rain, thunderstorms, blizzards, high winds, employees must enjoy working outside and be able to cope with the elements