Army and Air Force Exchange Reviews in Dallas-Fort Worth, TX | Glassdoor

Army and Air Force Exchange Dallas Reviews

Updated August 7, 2017
78 reviews

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Dallas-Fort Worth, TX Area

3.0
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
33 Ratings

78 Employee Reviews

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Pros
  • They made holidays fun, good benefits if you were full time (in 29 reviews)

  • It was a great company to work for with great benefits (in 28 reviews)

Cons
  • Low pay for the amount of work done (in 35 reviews)

  • At the time I was working for AAFES it was hard to find any full time positions unless it was in management (in 27 reviews)

More Pros and Cons

  1. "Sr Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Scientist in Dallas, TX
    Current Employee - Senior Data Scientist in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange full-time (Less than a year)

    Pros

    Great people are working in all areas

    Cons

    Limited sources of softwares in statistics


  2. "EDI Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisory EDI Business Analyst in Dallas, TX
    Former Employee - Supervisory EDI Business Analyst in Dallas, TX
    Recommends
    Positive Outlook

    I worked at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    Serving the best customers in the world.

    Cons

    Have no negative points about Exchange

    Advice to Management

    Keep up good work.

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Dallas, TX
    Former Employee - Internal Auditor in Dallas, TX
    No opinion of CEO

    I worked at Army and Air Force Exchange full-time

    Pros

    As a professional staff, you have excellent benefits.

    There are opportunities to travel worldwide.

    People are friendly.

    Dallas is a great place to live and work.

    Cons

    Old boy network is strong.

    Small world, although it is a large company.

    Highly bureaucratic; doesn't foster risk-taking.

    Advice to Management

    Try to be more cutting edge; not always waiting for an industry trend to arise and follow.


  4. "Customer Service Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Dallas, TX
    Former Contractor - Anonymous Contractor in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Army and Air Force Exchange as a contractor (Less than a year)

    Pros

    Laid Back, Good Training, Nice co-workers

    Cons

    You will move no where


  5. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Specialist in Dallas, TX
    Current Employee - Communications Specialist in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    My particular department is well-led and organized and efficient. AAFES does a great job at developing talent and promoting from within. Most of the people I work with have held several jobs within the company. Another noticeable attribute is how many people have been here for 8-, 10, 15-plus year. I take that as a very good sign.

    Cons

    As you'd expect with government, it is very, very bureaucratic, which can be really frustrating and slow-moving. Getting more and more top-heavy -- a lot of new positions being created at the VP/exec level.


  6. Helpful (2)

    "Very political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Dallas, TX
    Current Employee - Business Analyst in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time (More than 8 years)

    Pros

    Pension plan and allows flex scheduling and all government holidays off and support for the military. Offers 401k and van pool for those who live far away.

    Cons

    Company culture is dated and lot's of micromanagement and medical benefits are expensive and premiums are high. Takes long to move up.

    Advice to Management

    Stop micromanagement and majoring on minors and trust associates.


  7. Helpful (1)

    "Proud to Support the Military"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Dallas, TX
    Former Employee - Program Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange full-time (More than 3 years)

    Pros

    Very professional and supportive management and a great sense of camaraderie with peers .

    Cons

    The grind. Heavy workload, responsibility and limited resources. No foreseeable opportunities for advancement, especially when the drawdown was happening. May change as we build up our military again.

    Advice to Management

    Can you come to my current company?! You were great!

  8. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Army and Air Force Exchange full-time (More than 3 years)

    Pros

    Ability to relocate and customers

    Cons

    There is little work-life balance in the stores. You are expected to drop everything, including scheduled vacation, to work in the store if changes occur. There is a lot of jealously if you are a younger manager hired from the field to work in one of the stores. Most of the time you work 10-12 hour days and or shifts are scheduled too close together (with no over time) leaving little time for dinner, sleep, or relaxation.


  9. Helpful (2)

    "Culture of entitlement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Army and Air Force Exchange full-time (More than 8 years)

    Pros

    Good benefits and retirement. Unfortunately, you're not likely to make it to retirement here.

    Cons

    There is a culture of entitlement within management, most likely owing to the high number of retired military members in the higher ranks. There are assigned parking spaces for the higher ranks of management, and if you're not "one of them" you're just an "other." They're really mediocre types on a power trip. Employees are treated like they're lucky to have a job there.

    Advice to Management

    Plan well, your retail demise is inevitable.


  10. "Cashier"

    StarStarStarStarStar
    Former Employee - Cashier in Dallas, TX
    Former Employee - Cashier in Dallas, TX

    I worked at Army and Air Force Exchange (More than 3 years)

    Pros

    Provides great customer service skills.

    Cons

    Nothing that I can think of at the moment


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