Army and Air Force Exchange Reviews | Glassdoor

Army and Air Force Exchange Reviews

Updated Aug 22, 2019

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Found 809 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
45%
Recommend to a Friend
63%
Approve of CEO
Army and Air Force Exchange CEO Thomas C. Shull
Thomas C. Shull
272 Ratings
Pros
Cons
  • "Low pay and ability to advance is slow(in 50 reviews)

  • "low salary, hard to get part time/full time position(in 41 reviews)

More Pros and Cons
  1. Helpful (1)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Army and Air Force Exchange full-time for more than 8 years

    Pros

    Giving back to those who serve, who previously served, and their families

    Cons

    Advancement a challenge. Positions are limited

    Continue reading
    Army and Air Force Exchange2018-08-24
  2. "Great company, Great vision"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - SBM 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time for more than 10 years

    Pros

    Great organization with a real effort to take care of its customers.

    Cons

    Nothing negative to mention about the company.

    Continue reading
    Army and Air Force Exchange2019-08-08
  3. "Pitiful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Army and Air Force Exchange part-time for more than 5 years

    Pros

    Some good people There are some good people there, but for the most part they all are lazy , its pitiful

    Cons

    Nobody works unless they have to, management does nothing about it and they know its going on, they sit in their office or the break room

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    Army and Air Force Exchange2019-08-23
  4. "Nice job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate 
    Recommends
    Neutral Outlook

    I have been working at Army and Air Force Exchange part-time

    Pros

    Recommend working in army and Air Force exchange

    Cons

    Nothing to say about it

    Continue reading
    Army and Air Force Exchange2019-08-08
  5. "Stable Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Buyer in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Army and Air Force Exchange full-time for more than 8 years

    Pros

    Work is stable, firings for any reason are few and far between. No history of layoffs. Hours are good, no expectation of working more than 40 hours per week and most directorates have at least 1 day of work from home. One of only few companies with a pension, most people can retire by 55 (age plus years of service must equal 85). Pension % is highest 3 years multiplied by percentage that varies depending on if you attain executive status, ranges from 50% to 75% of income. Good rates on medical insurance. Military years of service used for pension calculation along with increased hours / days of vacation days.

    Cons

    Highly fragmented and siloed company, lacks clear leadership over enterprise that would lead to efficiencies and good business processes. Lacks talent and provides low pay that is only offset by pension plan if you choose to retire. Poor use of technologies that would increase associate satisfaction and streamline processes. CEO is rarely seen or heard from, works remotely 100% of the time in a different state.

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    Army and Air Force Exchange2019-08-21
  6. "Non-Appropriated Fund Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Army and Air Force Exchange full-time for more than 10 years

    Pros

    Wonderful purpose, serving those who serve.

    Cons

    Too many cliques and bad management

    Continue reading
    Army and Air Force Exchange2019-08-05
  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Systems Analyst III in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time for more than 10 years

    Pros

    Flexible work hours great mission friendly diverse work environment

    Cons

    Stuck in there ways. Outdated

    Continue reading
    Army and Air Force Exchange2019-08-01
  8. "No Upward Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Foreman 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Army and Air Force Exchange full-time for more than 8 years

    Pros

    Serving our nations service members

    Cons

    It is not possible to promote up in the company due to people sitting on their jobs

    Continue reading
    Army and Air Force Exchange2019-08-15
  9. "Military friendly"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    No opinion of CEO

    I have been working at Army and Air Force Exchange

    Pros

    Military oriented, military spouse preference

    Cons

    Salary , scheduling , keeping employees

    Continue reading
    Army and Air Force Exchange2019-07-31
  10. "Not worth the hassle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Floor/Softlines Team Member in Fort Riley, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange full-time for less than a year

    Pros

    Loved the people I worked with Flexible hours

    Cons

    Management needs a lot of help Incredibly disorganized when communicating to employees In the summer it would be 90 in the store and they refused to do anything but put giant fans in the middle of the aisles

    Continue reading
    Army and Air Force Exchange2019-07-27
Found 809 reviews