Army and Air Force Exchange Reviews | Glassdoor

Army and Air Force Exchange Reviews

Updated September 20, 2017
588 reviews

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2.9
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
186 Ratings

588 Employee Reviews

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Pros
  • Worldwide Retail organization with opportunities to work all over the world and great benefits (in 31 reviews)

  • They made holidays fun, good benefits if you were full time (in 29 reviews)

Cons
  • Low pay for the amount of work done (in 36 reviews)

  • only local people get full time jobs (in 28 reviews)

More Pros and Cons

  1. "See the world!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Army and Air Force Exchange full-time

    Pros

    Worldwide Retail organization with opportunities to work all over the world and great benefits.

    Cons

    Retail means long hours but never a dull moment.

    Advice to Management

    Remain positive in the face of adversity!


  2. "Good place to start off at"

    StarStarStarStarStar
    Former Employee - Crew Member in Andrews AFB, MD
    Former Employee - Crew Member in Andrews AFB, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange full-time (Less than a year)

    Pros

    Get to use military facilities, such as the the gym and the BX, which is tax free. Military customers are very well mannered so that makes your job easier

    Cons

    Other than being able to access the base, just like working at any other fast food restaurant

  3. "Barbershop Barber & Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barber/Assistant Manager in Fort Bliss, TX
    Former Employee - Barber/Assistant Manager in Fort Bliss, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange full-time (More than 3 years)

    Pros

    Very consistent hours, expectations- show up, do your best work, interact respectfully with the customers, and leave after closing and cleaning.

    Cons

    The manager I interacted with was defensive and complicated to work with. With that being said, I did what was expected of me and tried to do my best without having to interact with her. I only wish there was a greater work relationship.

    Advice to Management

    Keep trying and working hard. Humility, clarity, and following through with your word goes a long way.


  4. "Food Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    Work life balance, serving the Military Community, retirement benefits and comrade

    Cons

    Extremely liberal in all programs and policies such as "leveling the playing field" for those that haven't earned it to the detriment of those who have worked their fingers to the bone to get ahead and have dedicated their life to the Company.

    Advice to Management

    While diversity and multi-culteralism have some merit, do not make all your Corporate decision to support that ideology otherwise the most qualified person does not get the job. But of course you know that and continue to do it anyway.


  5. "Great Job...if You Don't Want to be Promoted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Worker
    Former Employee - Food Service Worker
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange part-time (More than 3 years)

    Pros

    This can be a great first job for someone with no prior work experience, in high school, or just out of high school. AAFES pays well and offers great benefits to part-time workers.

    My coworkers became my second family. It was a neat experience to be able to come to work and feel like you were coming home. I made some amazing friends that I hope will be my friends for many years to come. I was also able to meet interesting and fun customers.

    Cons

    "It's not about what you do, it's about who you know." Never has this saying been more true! Time and time again I watched as hardworking, faithful employees of 7+ years were passed over for promotions or new job opportunities simply because they didn't know the right people in upper management.

    INT (Intermittent) employment is just a way to have employees that work part-time or even full-time hours without providing them benefits.

    HR was terrible. The HR person that worked there through most of my employment was very rude and frequently made people upset.

    I worked in food service. The culture there was incredible and often enjoyable, but only because we chose to make it that way. We chose to look out for each other and support each other because no one else would.

    Advice to Management

    More opportunities for promotions from within.
    Promote people who actually have the qualifications.
    HR should actually do their job.


  6. "Good parent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor

    I worked at Army and Air Force Exchange full-time

    Pros

    Ad a parent company I felt heard and valued. Pay was competitive. Benefits once you get a part time position.

    Cons

    I worked for 3 different stores within aafes. One of which the manager was horrible and yelled at me in front of customers after I asked to go home sick(I ended up in the hospital with the flu later that day)
    That's just an example of management issues. I don't know why but they do not seem to hire competent managers all the time.


  7. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Colorado Springs, CO
    Current Employee - Shift Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Army and Air Force Exchange part-time (More than 3 years)

    Pros

    Great benefits not really hard work just gard to deal with managment

    Cons

    Pay is for crap ... Management doesnt have any management training and does not know how to retain good employees while only looking at short term goals do not hold same standards throughout different shifts so one person works and everone else does what they want

    Advice to Management

    Get training care about your employees or stop complaining when your stuff isnt accomplished cause nobody works there

  8. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Dallas, TX
    Former Employee - Program Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    Friendly people & Mngt. Helping military families.

    Cons

    Sometimes extended hours of work during time of deployment.

    Advice to Management

    Keep up good work.


  9. "Committed Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time

    Pros

    Great atmosphere to work in.

    Cons

    Full Time positions are not readily available. Lots of employees with 10+ years dedicated to the Exchange but are still part time.


  10. "Modest Day's Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Specialist in Fort Benning, GA
    Current Employee - Logistics Specialist in Fort Benning, GA
    Neutral Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange part-time (More than 10 years)

    Pros

    HR is very professional
    If the right job come around take it
    Worldwide

    Cons

    PER system neeed reviewing
    Management can be with you or against you
    Creativity is very limited on certain jobs
    Low hours Low Pay


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