Army and Air Force Exchange Reviews | Glassdoor

Army and Air Force Exchange Reviews

Updated July 20, 2017
566 reviews

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2.9
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
176 Ratings

566 Employee Reviews

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Pros
  • They made holidays fun, good benefits if you were full time (in 29 reviews)

  • It was a great company to work for with great benefits (in 28 reviews)

Cons
  • Low pay for the amount of work done (in 34 reviews)

  • At the time I was working for AAFES it was hard to find any full time positions unless it was in management (in 27 reviews)

More Pros and Cons

  1. "Married to a service member; Exchange is the best way to go."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Fort Bragg, NC
    Current Employee - Clerk in Fort Bragg, NC
    Recommends
    Approves of CEO

    Pros

    The beast reasons to work at the Army/Airforce Exchange are: they go where you go (and your spouse), the other employees share the same culture you do, and you get a great sense of helping your comunity I would highly recomend anyone who is married to a service member and wants to stay active and be a part of the Army community to seek out a job at an Army/Airforce Exchange. Entering and leaving the job is extreamly easy due to the high understanding by managment of the military life. More stable or permenit residence can find job promotions easily.

    Cons

    Some of the downsides of working at the Army/Airforce Exchange are: the people and the places.

    Advice to Management

    Management, be more polite.


  2. "Sales & Merchandising"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Panama City Beach, FL
    Current Employee - Sales Associate in Panama City Beach, FL
    Recommends
    Approves of CEO

    Pros

    Great place to work. Great benefits! Team oriented sales.

    Cons

    part time employment limited to 30 hours for permanent part time positions.

    Advice to Management

    The advancement is limited for this category of position without relocation to larger facility. It is hard to attract career oriented personnel with the hours per week limit. Also creates alot of job turnover because personnel need 40 hours per week to maintain their lifestyles unless their spouse has a good job. Their is opportunity to try alot of positons within the facility to find the job you enjoy the most through the job posting system of AAFEs.

  3. "A Great Place To Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    Work is worthwhile and rewarding. Employment is stable. The company rewards those who make a positive contribution to its success

    Cons

    No employer is perfect but the pros far outweigh the cons. You will not get rich working for the government but you do make a livable wage.


  4. Helpful (1)

    "It was fantastic!"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Cashier in Fort Campbell, KY
    Former Employee - Cashier in Fort Campbell, KY

    I worked at Army and Air Force Exchange part-time (More than a year)

    Pros

    It gives you a chance to work with the military and provides some stability in hours due to it being affiliated with the government. I loved working there and it was very fantastic!!!!

    Cons

    I worked every single weekend. it would have been nice to have a rotating schedule because there were some people who always got a weekend day off and it wasn't fair to everyone else in the store


  5. Helpful (1)

    "A family unit in and of itself!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange part-time (Less than a year)

    Pros

    Positive people; positive atmosphere; encouraging staff; fabulous customers! This is a pleasant work environment and the overall staff are exceptional. Teamwork is unsurpassed and the bad seeds get weeded out :) ! A good thing!!! This is a fun place to work with a lot of potential room for advancement. Once you are part time (regular) or full time -- the sky's the limit! The benefits are unsurpassed at that level.

    Cons

    The pay isn't all it's cracked up to be. Actually it is below state minimum wage to start.

    Advice to Management

    Raise the pay to keep top quality employees


  6. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Dallas, TX
    Current Employee - Buyer in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    Great benefit and pension plan.

    Cons

    Poor management a who you know type company.

    Advice to Management

    Have a clear vision


  7. "Wish I had started with AAFES when I was just out of college!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant
    Current Employee - Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time (More than a year)

    Pros

    Excellent opportunities for advancement IF you have the drive and are mobile. What better way to see the world without having to join the military? Fast paced, rewarding, structured and stable.

    Cons

    As with most comments regarding companies....pay. With that said, you will probably start out with low pay but hard work, going the extra mile and excelling at what you do, the money will come. They have a great retirement program much like the military which is hard to find in the corporate world.

    Advice to Management

    Keep your commitments of developing great leaders, awarding your associates and serving the best customers in the world. Continue cleaning up the ‘old school’ mentality and press on with pride. Hiring Tom Shull as CEO was a drastic and fantastic move.

  8. "Providing a service to the military service member wherever they are in the world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    The most rewarding experience you will ever have is knowing you take care of the military service member anywhere in the world regardless of where US soldiers, marines, sailors or airmen are stationed.

    Cons

    if you do not like traveling and living in overseas locations during your career, you might not like working for AAFES.

    Advice to Management

    Continue to be forward thinking; A great team getting even better in the 21st century.


  9. "Retail Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Manager
    Current Employee - Retail Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time (More than 10 years)

    Pros

    AAFES is an awesome employer. I have had the opportunity to travel overseas as well as across the nation. AAFES believes in providing the best training available and offers great promotion potential. Being a part of The Army and Air Force Exchange Service is more like being a member of a very large family.

    Cons

    No Cons come to mind.

    Advice to Management

    Continue working to create an environment of team spirit. Find ways to better inform our customer about teh MWR contributions. Keep up the good work.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fort Campbell, KY
    Current Employee - Manager in Fort Campbell, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Army and Air Force Exchange full-time (Less than a year)

    Pros

    Great company serving a great customer.

    Cons

    none, I believe The Army and Air Force Exchange Service is a great place to work.

    Advice to Management

    Keep up the change management focus


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