Army and Air Force Exchange Reviews | Glassdoor

Army and Air Force Exchange Reviews

Updated April 19, 2017
533 reviews

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533 Employee Reviews

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Pros
  • They made holidays fun, good benefits if you were full time (in 32 reviews)

  • It was a great company to work for with great benefits (in 28 reviews)

Cons
  • Low pay, Physically demanding work (in 29 reviews)

  • Cutting too many part and full time jobs for intermittent (in 25 reviews)

More Pros and Cons

  1. Helpful (2)

    "Culture of entitlement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Army and Air Force Exchange full-time (More than 8 years)

    Pros

    Good benefits and retirement. Unfortunately, you're not likely to make it to retirement here.

    Cons

    There is a culture of entitlement within management, most likely owing to the high number of retired military members in the higher ranks. There are assigned parking spaces for the higher ranks of management, and if you're not "one of them" you're just an "other." They're really mediocre types on a power trip. Employees are treated like they're lucky to have a job there.

    Advice to Management

    Plan well, your retail demise is inevitable.


  2. Helpful (1)

    "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Fort Lewis, WA
    Former Employee - Associate in Fort Lewis, WA

    I worked at Army and Air Force Exchange part-time (More than 10 years)

    Pros

    It was a great experience to have worked there from 1993 to 2000 and again 2002 to 2012 17yrs. I worked in different areas of the facility and was given the opportunity to learn many things. The management eventually depended on me to help train new employees. Most of all it was a pleasure to have served the military and there family's. Seeing them come in everyday for stuff, or on their way out to being deployed, I gained a great respect for their service in keeping all of us safe. I am proud to have worked there. Working here will build your character.

    Cons

    At the time I was working for AAFES it was hard to find any full time positions unless it was in management. Things may be different now.

    Advice to Management

    Ongoing encouragement and praise to all workers. Educate employees so they are aware of how to get to a higher level of employment.


  3. Helpful (2)

    "It was an alright job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Schofield Barracks, HI
    Former Employee - Store Associate in Schofield Barracks, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Army and Air Force Exchange (Less than a year)

    Pros

    Learned a lot
    met new friends
    fun

    Cons

    bad management
    not good pay
    no bonuses
    no pay vacation/holiday etc

    Advice to Management

    don't apply unless you're willing to take a low pay job


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  5. Helpful (1)

    "Loss Prevention Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Security Officer in Las Vegas, NV
    Former Employee - Transportation Security Officer in Las Vegas, NV
    Recommends
    No opinion of CEO

    I worked at Army and Air Force Exchange (More than 8 years)

    Pros

    It's a federal agency and is stable

    Cons

    most AAFES jobs don't pay enough


  6. Helpful (1)

    "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Assistant in Fort Huachuca, AZ
    Former Employee - Human Resources Assistant in Fort Huachuca, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very supportive boss and team. I learned so many skills from Leslie Petersen at Fort huachuca. It was able to open up a whole new world for me to further myself in helping others

    Cons

    Not enough full time positions. Pay scale is on the low end. Smaller facilities did not get the same resources as bigger stores.


  7. Helpful (2)

    "Supervisor"

    Star Star Star Star Star
    Former Employee - Shift Supervisor in Cabot, AR
    Former Employee - Shift Supervisor in Cabot, AR

    I worked at Army and Air Force Exchange (More than 3 years)

    Pros

    Able to help out military members. For the most part the employees and lower level managers are good people to work with.

    Cons

    Pay is awful for the work they expect you to do. Some upper level managers treat people below them like they are dumb.

    Advice to Management

    Listen to your employees and treat them with respect, they will work harder for you when you do and show that you care about them.


  8. Helpful (1)

    "It's getting better....for me, at least"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Powerzone Associate in LrAFB, AR
    Current Employee - Senior Powerzone Associate in LrAFB, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Army and Air Force Exchange part-time

    Pros

    It's a fun place to work. I enjoy interacting with some of my coworkers, and customers.

    Cons

    Some of the employees are lazy, and inconsiderate. It's embarrassing. A few members of management are very rude, and the HR process is not anonymous by any means.

    Advice to Management

    Turnover costs money. Bad customer service costs money. Bad leaders cost money. Remember that the bottom line is impacted by lazy and jerk employees.


  9. "It's okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Morningside, Prince George's, MD
    Current Employee - Retail Sales Associate in Morningside, Prince George's, MD
    Recommends
    Positive Outlook

    I have been working at Army and Air Force Exchange part-time (More than 3 years)

    Pros

    Easy to work with others, people are very nice. Hours aren't crazy long,

    Cons

    Management can be a little bit petty, however if you do what you are supposed to do, you shouldn't worry. The customers are very hasty and can be very rude. SOME Managers need more training, because they like to make up their own rules, which makes it hard for everyone to stay on the same page.

    Advice to Management

    To be more fair to all employees, so that everyone has the equal opportunities to work. Cut out the pettiness and the favoritism. More training on how to approach associates in the right manner, and not be smart and make their employees feel small minded.


  10. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tacoma, WA
    Former Employee - Anonymous Employee in Tacoma, WA
    Recommends

    I worked at Army and Air Force Exchange part-time

    Pros

    The manager worked around my schedule.

    Cons

    Lots of politics at play.


  11. "Cashier"

    Star Star Star Star Star
    Former Employee - Cashier in Dallas, TX
    Former Employee - Cashier in Dallas, TX

    I worked at Army and Air Force Exchange (More than 3 years)

    Pros

    Provides great customer service skills.

    Cons

    Nothing that I can think of at the moment


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