Arnold Clark Reviews

Updated Jul 1, 2020

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3.5
58%
Recommend to a Friend
88%
Approve of CEO
Arnold Clark Chief Executive  Eddie Hawthorne
Eddie Hawthorne
213 Ratings
Pros
  • "Great benefits - discount on cars and private medical insurance given after 1 year of service(in 22 reviews)

  • "The company is continuing to grow which means that job security is something no-one needs to worry about(in 21 reviews)

Cons
  • "From a sales point of view it can be long hours however the new 5 day structure gives a great work/life balance(in 49 reviews)

  • "Work life balance / senior management a problem(in 9 reviews)

More Pros and Cons
  1. "overall experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Glasgow, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Arnold Clark full-time for more than a year

    Pros

    Money to be made. If you work hard, you'll get paid well.

    Cons

    Long hours. Be ready to give up on your social life. Nobody in the company cares about personal development.

    Continue reading

    Arnold Clark Response

    July 5, 2018

    Thank you for review and I’m sorry that working at Arnold Clark hasn’t been a positive experience for you overall. I was glad to hear you were happy with the salary on offer. We offer the most competitive payment package in the industry for our sales executives. However, I was disappointed to hear your concerns regarding hours. As you will know a sales role isn’t your typical 9-5 and we would expect our staff to understand this before taking the job. We absolutely appreciate the hard work our sales teams put in, they are vital to the business. To help with work/life balance we have also brought in the option of a five-day working week and an earlier finish on a Friday. I was concerned with your comments regarding training. Our dedicated training centre GTG gives our new staff comprehensive training to give them the best possible start with the company. However, we take your feedback on board regarding this and will discuss it with the relevant teams. We also encourage you to speak with your line manager and/or the People Team about your concerns regarding personal development and training. Thank you for your review and I hope things work our better for you in the future. Lynne McBurney, Arnold Clark Group Head of People

  2. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Car Technician in Paisley, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arnold Clark full-time

    Pros

    Generous holidays and employee benefits, encluding discounts

    Cons

    Quite short break times and too few

    Continue reading
  3. "Good Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Consultant in Dundee, Scotland
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Arnold Clark full-time

    Pros

    Good Commision structure Good camaraderie Good benefits

    Cons

    Long hours Can be favouritism May have to work days off

  4. "Mixed feelings"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Parts Advisor in Warrington, North West England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Arnold Clark full-time for more than 3 years

    Pros

    Decent salary. Close to home

    Cons

    Long hours All day Saturdays Departmental friction, blame culture

    Continue reading
  5. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Performance Development Consultant in Carlisle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arnold Clark full-time

    Pros

    Great support, plenty of opportunities, can’t complain.

    Cons

    None that come to mind.

    Arnold Clark Response

    June 17, 2020

    Hi, Lynne here! Thanks for your review. It’s great to hear that you enjoy working at Arnold Clark! It’s so important to feel supported by management and your colleagues and it’s true that we offer lots of opportunities for progression in the business. Keep up the good work and the positive atti tude, and thank you for your contribution. Lynne McBurney Arnold Clark Group Head of People

  6. Helpful (2)

    "Awful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arnold Clark full-time

    Pros

    Geberally Paid on time each month

    Cons

    Most corrupt company on the planet Do not look after or ptotect staff what so ever

    Continue reading
  7. "Not bad to start you off"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Apprentice Mechanic in Dumfries, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arnold Clark full-time for more than 3 years

    Pros

    Good training facilities which give a good grounding

    Cons

    Not much in the way of career progression

    Arnold Clark Response

    June 17, 2020

    Hi, Lynne here. Thanks for your review. I’m sorry that your experience working in the branch wasn’t more positive. Firstly, I’m glad to hear that you liked the training facilities and got a good start. As for your comments about career progression, our apprenticeship scheme is one of the biggest in Scotland, with a high rate of employment – 91% of our apprentices go on to work full time for Arnold Clark. Many of our senior managers started out as apprentices, so career progression really is there for the taking. I wish you the best of luck in your future career and hope you find the right fit elsewhere. Lynne McBurney Arnold Clark Group Head of People

  8. "Service Driver/Valeter"

    3.0
    Former Employee - Apprentice Technician 

    I worked at Arnold Clark full-time for less than a year

    Pros

    Monday to Friday OT available Discount on vehicles and services etc

    Cons

    Standard rate for OT OT is expected

    Arnold Clark Response

    June 17, 2020

    Hi, Lynne here. Thanks for your review of your time at Arnold Clark. In your pros, you mention discounts on vehicles and services; we offer all our employees a fantastic benefits package which includes preferential rates on new and used cars, plus generous retail discounts. You also mention overtim e as both a pro and a con. At busy times, overtime might be necessary to get the job done, but your line manager should have discussed this with you first – if this wasn’t the case, the People Team would have looked into the situation while you were in our employment. I wish you every success in your new career and thanks again for leaving a review. Lynne McBurney Arnold Clark Group Head of People

  9. "Tough sales environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Consultant in Preston, North West England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Arnold Clark full-time for more than 3 years

    Pros

    Good place to start your sales career if you want me to be looking for positives/ steep learning curve

    Cons

    Hours, workload, no weekends, no life

    Arnold Clark Response

    June 17, 2020

    Hi, Lynne here. Thanks for your review and I’m sorry working for us is a mixed experience for you at the moment. I will say that we ask for commitment and hard work from our product consultants, but we also offer plenty of rewards, like training, progression and a generous commission structure. Although sales roles mean longer hours, all our product consultants work a five-day week to help with work-life balance, unless otherwise agreed with their manager. If this isn’t the case with you and you’re struggling, please know that you can talk to the People Team in confidence about any issues you might be having. I hope that you can get a better balance soon. Lynne McBurney Arnold Clark Group Head of People

  10. "Tough"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Aberdeen, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arnold Clark full-time for more than a year

    Pros

    Good benefits and rewards schemes, helpful training, good team at my branch,

    Cons

    It's tough, long hours, not always easy to communicate between departments, management when concerning customer issues

    Arnold Clark Response

    May 14, 2020

    Hi, Lynne here. Thanks for your review, and I’m sorry your finding things tough at the moment. As you say in your positive comments, we do offer lots of benefits and rewards, including training and progression opportunities. And although the role can involve long hours, we also have a five-day week structure for our sales teams. You mention in your cons that communication between departments is an issue. We’ve put lots of internal initiatives in place to improve communication across the business, including Think Customer and Think Employee, as well as ways to directly contact the directors of the company. We know our employees are instrumental in shaping the business for the better, so if you have any concerns or ideas about how to improve the day to day workings of your branch, please find contact details on our employee intranet, ACE. I hope things get better for you soon. If there’s anything the People Team can do to help, please get in touch. Lynne McBurney Arnold Clark Group Head of People

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