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Art.com Reviews

Updated Apr 23, 2022

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Found 192 of over 200 reviews
3.3
50% Recommend to a Friend
Art.com CEO Kira Wampler
31% Approve of CEO

Found 191 of over 200 reviews

3.3
50%
Recommend to a Friend
31%
Approve of CEO
Art.com CEO Kira Wampler
Kira Wampler
38 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great people with a passion for doing the right thing who geniuinely care about each other and the work they do(in 24 reviews)
  • "Py and benefits are good.(in 20 reviews)
  • "Could work from home when needed and rarely brought work home.(in 8 reviews)
  • "Pay is good, benefits are great, better than fortune 500 including Honeywell or Cisco(in 6 reviews)
  • "based culture has been developed around this approach.(in 6 reviews)
Cons
  • "Horrific leadership from the top all the way down.(in 8 reviews)
  • "upper management and entire departments disappear without a trace.(in 7 reviews)
  • "Walmart management also believed new call center management (former HR) spin about employees of color and size (due to disability).(in 7 reviews)
  • "Senior Management does not stick with plans long term, and makes knee jerk decisions.(in 6 reviews)
  • "Certain agents are allowed to leave early, be continually absent, work on “special projects” instead of taking calls, get additional hours while schedules are being cut, have complaints about them wiped from the record and are allowed to even go as far as shopping at other stores under the guise of “research”.(in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, more than 3 years

    Really cares about employees

    Jul 16, 2021 - AP Representative in Emeryville, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They really cared about their employees and how they feel

    Cons

    I don't have any cons

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 1 year

    A Great Place To Work

    Mar 17, 2022 - Control Buyer in Emeryville, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people were committed to their role and the company had a clear vision.

    Cons

    There weren't many tools for employee development

    Be the first to find this review helpful
  3. Join the Art.com team
    See Our Latest Jobs
  4. 4.0
    Former Employee, more than 5 years

    Serior Software Developer

    Oct 28, 2021 - Serior Software Developer in Emeryville, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits Nice Management Enjoy latest technologies

    Cons

    Slow growth, Lake of vision, Product Pricing

    Be the first to find this review helpful
  5. 1.0
    Former Employee, more than 5 years

    Incompetent, prejudiced management ruining company

    Nov 3, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home Flexible hours if management (EE) liked you - i.e. if you were not a person of size or color or intelligence. Great job if you are a select one cordially invited to participate in the after dark activities and don't have morals against that.

    Cons

    The whole experience centered around if a particular manager liked you. Management enjoyed being called nasty names by customer base after treating customer poorly on phone. (Former)HR rep also had their own team - major conflict of interest. Would also push favorite employees to "leave a good review on Gl* ss door bc the numbers don't look good" Low pay During pandemic, Jr mgrs were left to mind agents without solid training or connections to higher process. Sr mgrs took unofficial sabbaticals for months. Churn/attrition through the roof. Former HR became management after visiting CA. During team meeting, current ops CEO gushed over former HR, citing "great leader" when HR function had been removed due to policy violation. Former HR had barely showed to work in months. Former HR - now center management- had been just holiday prize cheerleadering for years. Sent broken and fewer items in holiday packages to employees of color. Manipulated employee feedback consistently to appear positive internal and external to company. Manipulated employee performance data and call data to boost favorites and misreport employees of color performance negatively. Former HR treated employees of color, of intelligence and of size like infantile subhumans and pushed max productivity out of them so favorites who were "vacation pals" could be absent, let calls drop while 10+ in queue and violate attendance policy all the time. Liked European and New Zealanders of pale and male persuasion - allowed to be largely unpresent at work most of the time, and make helpdesk or analytics tech salary. Former HR harassed team members of color and of size on Slack by pinging them less than 1 minute after reporting an issue with tech malfunction for example. Helpdesk might be on errand or working other job so you had to wait hours but you had to report in 1 minute or less. Constant verbal denigration and condescension. Employees of color began reporting serious health problems due to mistreatment by former HR. WalMart took no action against this report. Management would work under influence. CEO is now WalMart CEO but ops is controlled by another CEO. 2 CEOs. Duke CEO had poor track record with companies and sent company into M&A. Walmart management also believed new call center management (former HR) spin about employees of color and size (due to disability). The documented reports of illness, harassment and intimate favoritism went unheeded. Walmart's only action was to lean in on employees of color and nitpick on work items that were not defined, as if they were not doing their jobs. Laughed off the reports of 3 senior employees. The rest quit.

    Continue reading
    4 people found this review helpful
  6. 4.0
    Current Employee

    Jonathan works life

    Aug 19, 2021 - Forklift Operator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work love the pay and the people only thing I can't get around is y I chose to get up and work this place makes it worth

    Cons

    Only problem I have it's far other than that its a pretty cool place to work I have some other places

    Be the first to find this review helpful
  7. 4.0
    Former Employee, more than 10 years

    Not enough support

    Jun 14, 2021 - Customer Service Specialist in Lockbourne, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits were decent and some of the people.

    Cons

    People are spread thin doing multiple jobs there are no backups and not enough resources.

    1 person found this review helpful
  8. 1.0
    Former Employee, more than 1 year

    Save Your Sanity & Run Away!

    Jul 18, 2021 - Customer Service Specialist in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Working From Home * Closed on Weekends

    Cons

    * Micro-managing, discriminatory & incompetent top manager. Sadly every agent she’s had issue with all have a specific physical characteristic that marks them for ill-treatment, malicious gossip or outright hostility. * Certain Agents are overworked while woefully underpaid. I averaged the highest productivity of anyone on the team hands down but I was routinely denied opportunities to gain more skills in other areas or kept from applying for promotions outside of the CS team. * Supervisors are powerless and will not hesitate to blame an agent for wrongdoing in an effort to protect themselves from monstrous treatment at the hands of management (EE). Supervisors are without the ability to even stand up for themselves let alone other hourly employees. They will watch you be mistreated and say nothing. * Absolutely no POC within supervisory roles or in any place of authority within the Art.com team. Reports of discrimination were met with hostility or the reporting agent is gaslit into denying facts to keep the peace on the team * Incentives are pathetically tacky. There’s no way a $15 lunch is compensation for 10k in monthly sales or more. * Reports of ethics violations to HR are ignored and agents face repercussions for speaking out against said abuses * The lack of professionalism is baffling. From reprisals for not sharing private, personal information to managers giving away free art to specific agents or outright stealing returns for themselves. * A total disregard of Walmart rules or procedures. I was written up for getting a COVID test even though Walmart stated nothing of that nature should occur. *Certain agents are allowed to leave early, be continually absent, work on “special projects” instead of taking calls, get additional hours while schedules are being cut, have complaints about them wiped from the record and are allowed to even go as far as shopping at other stores under the guise of “research”. *Lousy upper management * Disturbingly low morale * The pathetic 10% standard Walmart discount which isn’t even enough to cover tax.

    Continue reading
    1 person found this review helpful
  9. 4.0
    Current Employee, more than 5 years

    Flexible Hours

    Jun 11, 2021 - Customer Service 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent Managers, Flexible Hours, Good Benefits

    Cons

    Long Holiday Hours, Avg. Pay, Tethered to phone for long hours

    Be the first to find this review helpful
  10. 5.0
    Former Employee, more than 1 year

    Great Place, Great People

    Jun 2, 2021 - Help Desk Technician in Emeryville, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Every one who works there is great!

    Cons

    Not a tech company, were acquired by walmart

    Be the first to find this review helpful
  11. 3.0
    Former Employee, more than 8 years

    Like the Titanic

    May 11, 2021 - Customer Service Representative in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote, Great Supervisors, Fair to avg. pay, HR people are great too

    Cons

    Major changes at Executive level and Supervisory level while overhauling sites, policies, roles, pay structure too much too fast never a good idea. Having to work most Holidays . Micromanaged. Unrealistic expectations of employees, overworked and undervalued ~Tethered to line solid 8 hours fielding calls, multiple chats, emails, slack, with two 10 min breaks and lunch but often required to work through lunch and ate at desk. No culture. It's a dotcom so forget Holiday vacations. Manufacturing facility often understaffed due to lower wages created customer service issues.

    Continue reading
    3 people found this review helpful
Viewing 1 - 10 of 191 Reviews
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Art.com Reviews FAQs

Art.com has an overall rating of 3.3 out of 5, based on over 200 reviews left anonymously by employees. 50% of employees would recommend working at Art.com to a friend and 41% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Art.com employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Art.com. This rating has improved by 2% over the last 12 months.

50% of Art.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Art.com 3.3 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Art.com to be career development, benefits, coworkers and the cons to be culture, management, senior leadership.

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Art.com Photos

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Art.com photo of: 2014 Take Our Daughters & Sons to Work Day
Art.com photo of: National Wear Red Day!
Art.com photo of: 2012 Corporate Summer Event - Golden Gate Fields
Art.com photo of: 2013 Holiday Party at De Young Museum
Art.com photo of: Holiday Theme Week - Workspace Decorating Contest
Art.com photo of: Pop Art in the office
Art.com photo of: New home accessories.
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Glassdoor has 200 Art.com reviews submitted anonymously by Art.com employees. Read employee reviews and ratings on Glassdoor to decide if Art.com is right for you.